Universal Windows Direct of Cleveland

Description of Work: I had an appointment made for 4:30pm and received a call at 4:15pm that they could not make it due to the salesman encountering a larger project than expected at the previous customers location before mine. A cancellation 15 minutes before the appointment time is unacceptable and not professional. I declined to reschedule and will take my business elsewhere.

Description of Work: I purchased a large double slider window for my living room. The salesman showed me many options for a window as large as I needed. He also gave his professional opinion about the many options the company has for my window location. He told me of ways I could save ma=oney and still have a high quality product. Never did he try to over sell me or pressure me to buy. Very respectful and professional. The gentleman that installed the window worked efficiently and CLEAN. You could not tell someone had worked on the house when he left. He also took as much time as I needed to learn how to take proper care of the window. Finally, I am saving $60.00+ every month this winter on my gas bill with just one replacement window. I will have ONLY Universal Windows replace the rest of my windows in my 1954 home. Thank you for being a business I can trust.

Description of Work: From start to finish it was a smooth process. Quality of the windows were great and the install job was also very well done. The installers were professional and nice. Will do business in the future.

Description of Work: The project manager responded to our phone call requesting a quote and information for replacing our sliding glass door. The manager arrived when scheduled and demonstrated several options of doors, finishes, glass. He took the time to fully explain the various options and costs involved. We selected the desired options and costs associated and the manager produced a bid that was within our defined budget. We placed our order and the manager took preliminary measurements and we signed the bid. Approximately, 2 weeks later the installer arrived to take final and more complete measurements for the project. The door was special ordered and would take about 6-8 weeks to build. The company called about 7 weeks later to advise that the door was complete and to establish an installation date. The company arrived per the date scheduled and completed the installation in one day. The two installers were professional and very familiar with their assign duties. Removed old sliding glass door and replaced with new sliding glass door. They did a great joy of cleaning up after completing the project. The door was installed as ordered and fit perfectly as ordered. The requested etchings of the glass were done as to spec and matched the earlier project of the bay window. This is the second project completed by Universal Windows Direct. Approx. one year earlier they installed a replacement bay window in our family room. The window and door dramatically reduced the outside noise and quieted the house. In addition, the new insulation from the bay window and sliding door have helped reduce heating costs and provided a warmer family room this last winter. In the past, we have had to hang insulating drapes on both the window and door during the winter, with this upgrade, we no longer have to hang drapes and can maintain the openness of the window and door. They accomplished both projects on bid and arrived when promised.