Universal Windows Direct of Cleveland

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Description of Work: Installed replacement windows. All went fine. also replaced one of the replacement windows that had a cracked frame.

Description of Work: Whole house of Windows, doors too. Installed a slider where a window was. Work was wonderful, workers were wonderful, a few issues that needed management attention took some time to get ironed out. A few nails were left in our drive which resulted in tire damage to my husband's car's tires. That had no resolution. Hard to prove and management didn't want to accept responsibility. Slightly understand since it wasn't an immediate issue... We all know it takes time for a nail to work it evil deed...

Description of Work: Two reps came never told me window treatments would not be put back up. Had to fight with installers/company to get it done. They told me they never replace window treatments. And it showed.

Description of Work: I purchased new front door, side door and window awning. The door installation want very well. The awing installation was a nightmare, took way to much time to get the parts and I had call them all the time status. First install was very poor quality. They came back and reinstalled the awning and it looked great. I thought everything was done. To top it off, there was a billing mistake. I believe I was miss billed but I can't prove it (I paid 4 different works). I was going to have them replace my siding but due overbilled me by $1,200 I have choose to give my business to another contractor.

Description of Work: 7 windows (2 awning, 2 casement, 3 picture)were installed in my family room & dining room. The team was great, covered the hardwood floors and carpeting from the front door, did excellent caulking, and cleaned up the area. So far, I note the best improvement in keeping the rooms cooler this summer.

Description of Work: Installed a new front door and sidelights |

Description of Work: Universal replaced our siding with vinyl siding. I felt the workmanship was not the best and we had difficulty reaching them to fix items that we felt were not done as we expected.

Description of Work: Had replacement windows installed in all windows and two exterior doors replaced. |Windows were not clean when they installed them. There was significant sealant on the windows from when they were constructed. |3 windows had defects or damage that required them to be replaced. When the replacements came in one window the wrong pane was ordered so that had to be reordered. |There was an existing storm door on the front of the house that was to be taken off and put back on. When they reinstalled it they did not put it on correctly and it now sticks when you are opening and closing it. |One of the installers hit the wall going up the stairs with something and they did not notify me. I found it after they had left. |With the issues I did have, Universal window was very responsive in following up with me and corrected the issues. I was impressed with how quickly they came out and they sent a supervisor out immediately. |My overall opinion is very high and I would use them again as well as recommend them to my friends.

Description of Work: Replaces most of my windows. One main front window was ordered or came in wrong and had to wait for the window to be re-made. Longer than we expected. Other minor items but they did take care of it.

Description of Work: Installers good, windows are good but company took too long to respond and although we accepted resolution we only accepted because we were tired of the whole situation and wanted to be done. |

Description of Work: Replaced 5 Windows.

Description of Work: All new front windows. It was a fabulous experience.

Description of Work: Initial sales person, was somewhat pushy and got us to sign a contract the night of the initial sales call. This was fine, as we knew that we were going to purchase. We purchased 12 double hung windows and 3 doors. Installation went flawlessly and quick. | |We have had some issues with windows opening and closing correctly, and a service call has been placed for the week of 6/13.

Description of Work: Universal Windows installed Windows, Roof and siding for us. All the jobs were completed in a timely manner and everything looks great. My only complaint is in contacting the company for follow up work or questions. They are very difficult to communicate with after the work is done. Almost as if the priority isn't there to speak with you unless you have potential of doing another job with them.

Description of Work: showed up on time and finished in a timely manner. cleaned up. sales rep who placed order was very good!!