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Universal Windows Direct of Cleveland

4.7(
634
)

Windows, Doors, Siding,

... +3 more

About us

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct is an award winning home improvement company based in Cleveland, Ohio. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities.

Business highlights

22 years of trusted experience

Services we offer

Vinyl replacement windows, bay and bow windows, casement windows, picture windows, fiberglass doors, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection.

Services we don't offer

Glass repair, window frame repair, interior doors

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.7634 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
3%
2
3%
1
6%
Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Write a review
Showing 576-600 of 634 reviews
Dinah M.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Gaylee M.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
william M.
06/2016
5.0
doors
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$5,000
Joyce L L.
06/2016
5.0
replacement windows, doors
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$5,000
KATHLEEN S.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
william M.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$12,500
06/2016
5.0
replacement windows, doors
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Karen C.
06/2016
2.0
replacement windows
  + -1 more
unknown
Description of Work: Two reps came never told me window treatments would not be put back up. Had to fight with installers/company to get it done. They told me they never replace window treatments. And it showed.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$5,000
LOUANN L.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: 7 windows (2 awning, 2 casement, 3 picture)were installed in my family room & dining room. The team was great, covered the hardwood floors and carpeting from the front door, did excellent caulking, and cleaned up the area. So far, I note the best improvement in keeping the rooms cooler this summer.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,775
Marval K.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: Installed replacement windows. All went fine. also replaced one of the replacement windows that had a cracked frame.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
steven S.
06/2016
3.0
roofing, siding, replacement windows, doors
  + 2 more
unknown
Description of Work: I purchased new front door, side door and window awning. The door installation want very well. The awing installation was a nightmare, took way to much time to get the parts and I had call them all the time status. First install was very poor quality. They came back and reinstalled the awning and it looked great. I thought everything was done. To top it off, there was a billing mistake. I believe I was miss billed but I can't prove it (I paid 4 different works). I was going to have them replace my siding but due overbilled me by $1,200 I have choose to give my business to another contractor.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$8,500
Julie S.
06/2016
4.0
replacement windows, doors
  + 0 more
unknown
Description of Work: Whole house of Windows, doors too. Installed a slider where a window was. Work was wonderful, workers were wonderful, a few issues that needed management attention took some time to get ironed out. A few nails were left in our drive which resulted in tire damage to my husband's car's tires. That had no resolution. Hard to prove and management didn't want to accept responsibility. Slightly understand since it wasn't an immediate issue... We all know it takes time for a nail to work it evil deed...
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$18,000
Monet S.
06/2016
5.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David H.
06/2016
5.0
replacement windows, doors
  + 0 more
unknown
Description of Work: Installed a new front door and sidelights |
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Eileen R.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: showed up on time and finished in a timely manner. cleaned up. sales rep who placed order was very good!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Judith P.
06/2016
3.0
siding
  + -1 more
unknown
Description of Work: Universal replaced our siding with vinyl siding. I felt the workmanship was not the best and we had difficulty reaching them to fix items that we felt were not done as we expected.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$18,000
Angelina H.
06/2016
5.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
JAN K.
06/2016
4.0
replacement windows
  + -1 more
unknown
Description of Work: Replaces most of my windows. One main front window was ordered or came in wrong and had to wait for the window to be re-made. Longer than we expected. Other minor items but they did take care of it.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Craig J.
06/2016
4.0
replacement windows
  + -1 more
unknown
Description of Work: replaced four windows, three double hung one slider
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$2,000
Beth W.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: All new front windows. It was a fabulous experience.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,400
Anita R.
06/2016
5.0
replacement windows
  + -1 more
.
Description of Work: Replaced 5 Windows.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jessica C.
06/2016
2.0
replacement windows
  + -1 more
unknown
Description of Work: Installers good, windows are good but company took too long to respond and although we accepted resolution we only accepted because we were tired of the whole situation and wanted to be done. |
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$16,000
Steve S.
06/2016
5.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol D.
06/2016
5.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Nate R.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: On time, finished on time. Very professional. Pleasant
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000

Contact information

24801 Rockside Rd, Bedford, OH 44146

https://www.universalwindowsdirect.com/cleveland

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Windows,
Doors,
Siding,
Gutters,
Roofing,
Insulation

FAQ

Universal Windows Direct of Cleveland is currently rated 4.7 overall out of 5.

Sunday: 11:00 AM - 5:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 10:00 AM - 3:00 PM

Universal Windows Direct of Cleveland accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Universal Windows Direct of Cleveland offers free project estimates.
Yes, Universal Windows Direct of Cleveland offers eco-friendly accreditations.
No, Universal Windows Direct of Cleveland does not offer a senior discount.
No, Universal Windows Direct of Cleveland does not offer emergency services.
Yes, Universal Windows Direct of Cleveland offers warranties.
Universal Windows Direct of Cleveland offers the following services: Vinyl replacement windows, bay and bow windows, casement windows, picture windows, fiberglass doors, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection.
Glass repair, window frame repair, interior doors

Contact information

24801 Rockside Rd, Bedford, OH 44146

https://www.universalwindowsdirect.com/cleveland

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 3:00 PM