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Universal Windows Direct of Cleveland

4.7(
634
)

Windows, Doors, Siding,

... +3 more

About us

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct is an award winning home improvement company based in Cleveland, Ohio. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities.

Business highlights

22 years of trusted experience

Services we offer

Vinyl replacement windows, bay and bow windows, casement windows, picture windows, fiberglass doors, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection.

Services we don't offer

Glass repair, window frame repair, interior doors

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.7634 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
3%
2
3%
1
6%
Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Write a review
Showing 551-575 of 634 reviews
Karen S.
05/2018
5.0
doors
  + -1 more
No problem, very professional.
Description of Work: Front Door
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Universal Windows Direct of Cleveland
That's great! Thank you for sharing with us. Please let us know if we can help with anything else. Thank you, UWD Customer Service
Kathy H.
01/2018
5.0
replacement windows
  + -1 more
Fine. Exactly as promised.
Description of Work: Replace windows
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Universal Windows Direct of Cleveland
Thank you for sharing! We are glad to hear that we delivered on our promises. Please let us know if we can help with anything else. Thank you, UWD Customer Service
Cheryl B.
01/2018
5.0
replacement windows
  + -1 more
Good service
Description of Work: Replaced 10 windows.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Richard C.
12/2017
5.0
replacement windows
  + -1 more
Will update when work is complete
Description of Work: All new windows. 19 total
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from Universal Windows Direct of Cleveland
Thank you for sharing! We are looking forward to hearing from you when the project is complete. Please let us know if we can assist you with anything. Thank you, UWD Customer Service
Janice D.
11/2017
5.0
replacement windows
  + -1 more
Great they was very nice
Description of Work: All new windows
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gregory A.
10/2017
5.0
gutter repair
  + -1 more
All went well done in about 4HRS.
Description of Work: Had new fascia board put up in preps for new Gutters and smartcover.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Universal Windows Direct of Cleveland
Thank you for your review! We are thrilled to hear that you a great experience. Please let us know if we can help with any future projects. Thank you, UWD Customer Service
william H.
08/2017
5.0
replacement windows
  + -1 more
very well. would hire them again
Description of Work: 2 picture windows
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dinah M.
06/2017
5.0
replacement windows
  + -1 more
It went perfectly.
Description of Work: Replaced three windows.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Universal Windows Direct of Cleveland
Thank you for sharing! We are thrilled your installation went PERFECTLY. Please let us know if we can help with any future projects. Thank you, UWD Customer Service
Lelia C.
05/2017
5.0
replacement windows
  + -1 more
IT WENT WONDERFUL!!!!!!
Description of Work: My husband and I decided to replace our windows in our home that we build 30 years ago. Jake came over and he was very professional, knowledgeable and gave us a GREAT PRICE. There was no pressure to purchase and we had all intent to get several prices. But, Jake gave us a price that we couldn't refuse. He showed us the window, and demonstrated the energy efficiency windows which I was sold. Thanks Jake. I would recommend Universal Windows.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,100
Response from Universal Windows Direct of Cleveland
We are thrilled to hear it went wonderful! Thank you for sharing your experience. Please let us know if we can help with anything else. Thank you, UWD Customer Service
Karen F.
05/2017
5.0
replacement windows
  + -1 more
Smoothly, efficiently and clean.
Description of Work: Replacement of a broken window.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Universal Windows Direct of Cleveland
Thank you for your review! Please let us know if we can help with any future project! Thanks, UWD Customer Service
Nicholas R.
02/2017
4.0
doors
  + -1 more
It went very well.
Description of Work: Front door replacement
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Universal Windows Direct of Cleveland
Thank you for your comments! Please let us know if we can help with any future projects. Thank you, UWD Customer Service
David H.
01/2017
5.0
doors
  + -1 more
Very professional
Description of Work: Replaced front door and sidelights
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Universal Windows Direct of Cleveland
Thank you for your feedback! If you need anything else, we'd love to help!
Veronica W.
01/2017
5.0
replacement windows
  + -1 more
unknown
Description of Work: Outstanding product; good price; excellent installation crew!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Universal Windows Direct of Cleveland
Thank you for the review! We are glad you had a wonderful experience. If you need anything else, please let us know. Thanks, Stephanie UWD Customer Service
Terri D.
11/2016
5.0
replacement windows
  + -1 more
Fantastic!!
Description of Work: I had all my home windows replaced.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from Universal Windows Direct of Cleveland
We're so glad you love your windows! Thank you for your feedback, and if you need anything else, we'd love to help! Best, Jen, UWD Customer Service
Kenyon C.
08/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: we had a sunroom 're done' and the 2 man construction team did a great job in both timeliness and quality of work. they themselves were gentleman and were professional throughout the project. the project went just as we had hoped and are 'delighted' with the results.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Response from Universal Windows Direct of Cleveland
Thank you for letting us help complete your sunroom. We're here for any future projects you need! Jen UWD Customer Service
Dan C.
07/2016
1.0
replacement windows
  + -1 more
unknown
Description of Work: poor customer service, salesman pushed sale as we only wanted a qoute. Free window was ordered but when it came to install wrong window was sent. When the correct window was ordered therw was no call to say when they would be there as contractor just showed up.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$245
Allan F.
07/2016
5.0
replacement windows
  + -1 more
.
Description of Work: Owner called back a day after first estimate to suggest a better but less expensive option based on our particular situation. Installers were pleasant and left no trace.
Rating CategoryRating out of 5
Yes, I recommend this pro
Allan F.
07/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Lindsay H.
07/2016
5.0
replacement windows, doors
  + 0 more
unknown
Description of Work: New windows & back sliding door installed
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,200
Christopher S.
06/2016
5.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Raymond L.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Lenny & Virgie R.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Jon W.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Sunday S.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Dinah M.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

24801 Rockside Rd, Bedford, OH 44146

https://www.universalwindowsdirect.com/cleveland

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Windows,
Doors,
Siding,
Gutters,
Roofing,
Insulation

FAQ

Universal Windows Direct of Cleveland is currently rated 4.7 overall out of 5.

Sunday: 11:00 AM - 5:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 10:00 AM - 3:00 PM

Universal Windows Direct of Cleveland accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Universal Windows Direct of Cleveland offers free project estimates.
Yes, Universal Windows Direct of Cleveland offers eco-friendly accreditations.
No, Universal Windows Direct of Cleveland does not offer a senior discount.
No, Universal Windows Direct of Cleveland does not offer emergency services.
Yes, Universal Windows Direct of Cleveland offers warranties.
Universal Windows Direct of Cleveland offers the following services: Vinyl replacement windows, bay and bow windows, casement windows, picture windows, fiberglass doors, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection.
Glass repair, window frame repair, interior doors

Contact information

24801 Rockside Rd, Bedford, OH 44146

https://www.universalwindowsdirect.com/cleveland

Service hours

Sunday:
11:00 AM - 5:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 3:00 PM