Universal Windows Direct of Cleveland

Very good, workers very friendly

A really great and attentive crew

It went great

It all went well

Very well very professional crew

real smooth

Great from estimate to finish!

It was good..

Very good.

Quality work and people.

It was awesome.

It went great!

It went wonderful. I was very pleased. I have had them come back three times for a replacement they gave me no problems when coming back out.

I would like to send a note of commendation for the work of the siding crew lead by Tracy Helman. Recently, Tracy, Matt and Rick completed work on our home in Independence OH. These gentlemen were polite, friendly, open to suggestion and most importantly did a very professional job! We are very pleased with the result and would highly recommend Tracy's crew for any installation! Overall, our engagement with Universal Windows staff, from Chad Helman to Frank (the gutter guy) has been excellent. Chad gave us the kind of sales and service that I have come to expect from a reputable vendor: completely professional and immediately responsive to our issues and requests. Frank was not just efficient, but found ways to accomplish areas of need on the gutter system that we had not foreseen! We are happy to have discovered that our research of this company proved to be true. Universal Windows Direct provided the kind of professional workmanship and friendly staff that is often rare in this business! It is because of Tracy and Chad Helman (as well as Matt, Rick and Frank) that we will be recommending this company to all of our friends and neighbors who might be considering a vinyl siding replacement.

The job went pretty well. They did a good job installing everything. They had a deal they were offering on installation too, but because we had a good deal already, they did not offer the deal on installation. One of our windows broke when it was shipping to them so we had to wait a little longer for that, but that was ok and we did not mind. They hauled off the old windows. They did a really nice job cleaning up after the work. The price was good for the value. They got all the windows in in one day, except for the one window which was broken.

The crew they sent out was very good. They cleaned up everything and removed the old windows. They did it all in one day.

We had our windows measured, ordered them and a few weeks later they were installed. It took only 2 days and only a few hours each day because Mark worked very fast. The doors open easily and close tightly as do the windows. I am very happy with the company. Thank you.

They did a good job. The only bad thing is there was a slight error in ordering the windows. When I mentioned this they took care of it and included an additional window at no additional cost. We ended up being very happy with them and would use them again. The windows look fantastic.

We are happy with the product. The installations performed look good. We think we got a quality product at a fair price. However, we experienced several problems with the service. The installers were about 90 minutes late showing up. Therefore we were not able to be home when they arrived, but we provided access to the house. After their arrival but before we returned home, they removed a window that was not to be replaced. They realized their mistake (since they didn't have a window that size in their truck) and reinstalled it, but never told us. We discovered it two days later due to the poor quality of the re-installation. When we confronted our sales rep, he checked and confirmed this mistake with the installers. The sales rep has offered verbally to replace that window or provide a credit to us for a future installation. We chose the credit, but have asked them to provide a written offer. We have not heard back from them in two weeks. I hope to be able to report a resolution to this claim.

The work generally went well. The miter work was not to my satisfaction and the installer attempted to redo it. Overall, the quality of the window installtion was good. I didn't like the miter work.

The sales representative came out at a convenient hour for us (after dinner) and demonstrated the types and various qualities of windows. He did ask for the order but did not pressure us to buy that evening. I did text him several times with questions and he was very timely in getting back to me. We considered the options and found the quality to be great and value superior to other window companies. We made the purchase. The install was within one week of the time promised. The installers were pleasant and professional and worked until after dark. I did notice a draft from one of the windows installed in our bathroom on Christmas Eve Day. I went outside and noticed that the caulking in one of the corners had fallen out due to the quick change in the weather. I called the company to advise them we had a problem, but do to the holiday I told them not to worry about it until later. * Two hours later the original installer came by and fixed the problem. Way beyond the call of duty. This kind of service is hard to find in this day and age. This meant a lot to us, and they don't forget about you when the job is done and they have been paid. I would recommend them to anyone, and the windows are outstanding! We have a project to add two new windows, and without a doubt they will get the call.

I would highly recommend them! They did a great job and got the work done in one day. They did the work on a very cold day and it was raining. They put on booties to protect our floors.

The overall experience was very good. They showed up when they said and they came in and worked. The workers were very nice and friendly and they did the job. There was one problem with the window and they came back and replaced it. They did a very good job and I was happy with them.

THERE WAS A BIG PROBLEM WITH THE FINANCING END OF THE AGREEMENT. I WAS INITIALLY TURNED DOWN BY THE COMPANY'S FINANCING AGENT. WHEN I QUESTIONED THE REASONS FOR THE REJECTION, THE COMPANY REP STATED, "POOR CREDIT RATING". (I HAD JUST RECEIVED A LOAN FOR 10 TIMES THE AMOUNT AND WAS TOLD I HAD A FINE CREDIT SCORE.) THE COMPANY REP SIMPLY RESPONDED IN A TERSE TONE, "I SELL WINDOWS, NOT CREDIT". I WOULD ADVISE FUTURE CUSTOMERS TO FIND THEIR OWN FINANCING.

THEY WERE VERY PLEASANT, PROFESSIONAL, AND PROMPT. THEY RESPONDED IMMEDIATELY TO ANY QUESTIONS I HAD OR ANY PHONE CALLS THAT I MADE. THEY CHARGED HALF OF WHAT OTHERS HAD PROPOSED! THEY ARE GREAT TO WORK WITH AND VERY REASONABLY PRICED. THEY HAD A TWO TONE WINDOW PRODUCT THAT WAS ONE COLOR OUTSIDE AND A DIFFERENT COLOR INSIDE. OTHER COMPANIES DID NOT HAVE SUCH A PRODUCT AVAILABLE. I WILL BE USING THEM FOR SIDING WORK AND ADDITIONAL WINDOWS AS WELL.