Universal Windows Direct of Cleveland

Jake took his time and effort to flawlessly explain details of the entire project at hand. He was thorough and knowledgeable. Also, he and his Supervisor were more than willing to work with my budget. Thank you Jake and Universal Windows Direct!!

Very pleased with Universal Windows of Akron. Knowledgeable sales rep, puntual and professional install team. Install was very neat. Will definitely replace additional windows with this company and will recommend to others.

I was extremely happy with their service. They got everything done in a timely manner. I would definitely recommend them to family and friends!

Universal Windows - Akron was excellent from sales to install. The sales process didn't make me feel pressured to make any decisions, and the install crew was prompt, professional, and left me with a great product and very little clean up afterward. Would recommend

Jake Frantz represented Universal Windows Direct like a true pro! After listening to presentation we were so impressed and signed up for new windows immediately.

Jake came out to our home and was ever so kind to sit down and talk with us about replacing our windows. He even brought a window with him to show us up front what they are like and how great they are. He explained everything in great detail to us about the company, the installation, and the windows. After his explanation, we wouldn’t choose any other window but from Universals Windows Direct. We are so pleased with our choice going with Universal Windows Direct. Thanks to Jake for his help!

I had Universal Windows Direct (UWD) come to the house 12/15/2015 for an estimate to replace all windows cost $15,279, I didn't go with them at that time.. fast-forward to 8/6/2019 they had a BOGO sale and we decided to finally get the window replacements done.... their person came out and gave us an estimate of $63,250, but since it was a BOGO my cost would only be $31,625.... when I explained to the sales rep that I expected say a 12-15% increase, not double the price...... it was BUY ONE PAY FOR TWO....what a scam,... I did find another reputable 5 star rated company and went with them for $17,000..... BTW - I do have the original quotes from 2015

This is the second time we’ve used Universal Windows Akron and as with the first time the windows are beautiful and the installation is impeccable. We had 4 windows replaced the first time and 7 this time. We purchased the Fusion white vinyl window and per our HOA they match the originals perfectly. The salesman, man who did the measurements and the installers were all on time and professional. The installers cleaned up well. We still need to replace 1 more window for now and will definitely be a repeat customer.

Jake was our sales rep and was very accommodating to our schedule. He was responsive, explained the windows and quote thoroughly and so far we recommend them! Will update after window installation.

Universal Windows was great, from the salesman who came out to the installers. The salesman took his time explaining all the options and was very personable. The installers were hard working, super nice guys. They installed my windows on a Sunday because they were so busy, and it was an extremely hot day, but they worked tirelessly to complete the job. I would recommend Universal Windows wholeheartedly!

Sales Rep, Jake Frantz came to our house to discuss replacement windows. He was extremely helpful and offered excellent suggestions for our particular configuration of the windows. Both my wife and I were impressed with his professionalism and accuracy. The decision process became very easy because Jake made it almost stress free for us. There was no high pressure sales pitch, and his prices were competitive. Universal Windows Direct is fortunate to have such a knowledgeable and credible sales rep.

Overall went very well!! Old home and not very square. Installers did a great job!!

Pat and his crew were very professional. They installed the windows in a day and a half. They cleaned up and removed all of the debris. Pat and Joe answered all of our questions promptly. Great job!

Great. The installer was professional and did an awesome job. There was a minor issue with the screens fitting but he took care of it right away. Love these windows. I had 14 windows plus removing a bay window and putting in picture window. Only took one and a half days. Cleaned up everything and hauled away old windows.

We are working with Jake for our initial sales write up. He was very informative and answered all our questions. He was willing to work with us on the pricing so we could get everything we wanted replaced. Still waiting on the measurements and install. Will update review after.

They were very professional from our first meeting. Great quality! I would recommend to friends and family! Hillary Neal

Working with Jake, the Salesman, was an easy, fun and hassle-free experience. UWD sales and installs quality windows at an affordable price.

Great. Everyone was very nice. They showed up on time. They worked very fast. They cleaned up after they were finished.

Troy and Marvin came both days to install windows for our whole house (20!) They were prompt and professional! They did an excellent job with the installation, as well as the finish work. I would gladly use either one of these gentlemen again! With regard to the actual product (the windows), they are high quality and very aesthetically pleasing! I look forward to savings on our future energy bills! Thank you Windows Universal Direct!!

Jake was our salesman and was very informative. He answered all our questions and was very patient with us. We had lots of questions and he provided great insight, helping us choose colors for trim and our front door. Any questions he couldn’t answer, he got back to us in a very timely manner. Would highly recommend Jake. Windows and door has not yet been installed, so we will complete review then.

Please learn from my mistake! I was told not to use them and I didn't listen and now I'm paying for it! Our door was missing a screw in the handle (no big deal), the foot lock and screen door were installed incorrectly. They also damaged our wall around the door. No one has yet to call me, I've always had to reach out to them. It's going to be 2 months after initial install for them to fix their mistakes because they clearly don't consider us a priority. Do not waste your time on this company!

Jake came by to estimate project cost. He was very professional and presented his information up front and clearly with examples of his product. Final agreed price was reasonable with comparable quotes after promotions and some discussion and I feel confident with a superior product and warranty guarantees.

I absolutely love our new windows! They look beautiful, they are energy efficient, and practical. Costumer service was fantastic . 3 men crew were professional and did amazing job. Recently, I contacted salesman Jake about getting a new sliding door. He was very knowledgeable and helpful with decision making. I would highly recommend Universal Windows Direct product!

Work was completed in one day without issue

Amazing work! 2 man crew and they had 10 Windows and 1 front door done in 5hrs!!! My house looks AMAZING!! THANK YOU UNIVERSAL!