Pella Windows And Doors

BUYER BEWARE: I purchase a custom door from Pella back in Nov 2021. The salesman was great, and he took a credit card payment for half the amount (3750.00) before leaving and scheduled my install for June 2022. There was a delay in getting the door put in, but the day that it was put in, 2 men showed up. One was younger and the other was an older gentleman. The older gentleman did not speak English, so I communicated through the younger man during the process of install. When install was over, the younger man asked how I wanted to pay. I stated that I wanted to pay with credit card. He informed me it was too late in the day to pay with card (Why didn’t he ask me prior to them shutting off payments? How would I know there was a deadline when I paid the deposit even later during the initial payment?). He asked if I had a check, and I stated no, that my checkbook was at the barn where my daughters horse is located. He mentioned that I could pay the next day over the phone, but it really needed to be settled that day. So, I went into the safe and got out 4000.00 I had from selling our previous family horse a few months prior. I put the money in an envelope and walked it outside. The older man was loading trash and debris into the back on the truck, and I handed him the envelope and told him thank you. The envelope contained the payment and a 250.00 tip, due to the guys working outside in the heat all day. He shook his head and smiled and we went our separate ways. About a week later I get a phone call from Pella asking for my payment. I explained that I gave the older man cash, and the situation. They stated that they would check with the installers and get back to me. To my surprise, they called back and said they didn’t have the money!!! I was shocked! I told them that the man was loading trash when we gave it to him, so maybe it ended up in the back of the truck. They checked into that, and found out that it had not. At this point I am starting to realize I was stolen from by Pella employees/contractors. Did the guy not tell me about the credit card machine so I would have to pay another way? Did the man I gave the money to think it was all a tip because he couldn’t speak English and didn’t understand me? I am very upset. About a week later I get a call from someone from corporate telling me I have to pay the balance or they will be taking me to court! WHAT? Your installers stole from me, and now you are requiring me to PAY again? I am just a single person, this is a HUGE company. 3750.00 is make or break for my family. This company makes millions. And they are coming after me for money that their installers did not report as paid? I am not sure what kind of company abides by this lack of morals and customer services, but I am appalled. I would recommend that no one use them, unless you want to be scammed, stolen from, or gone after in court to repay something you already did. DO NOT BUY!

We started the process of getting pricing from 3 different contractors for a patio door replacement back in February 2021. The first contractor never came on site, but had prepared a quote for us the prior year and just used the information from that to give us pricing. The 2nd contractor insisted that both my wife and I be present and was able to come out on a Saturday when we were both home. They were very high pressure and their price was nearly double the 1st contractor and they expected us to sign on the dotted line right then and there. The third contractor was from Pella Window and Door, dba Gunton. There was some difficulty getting an appointment at first - I had made a change and the appointment got lost somehow. I was finally able to get a rep to show up named Dave. Dave spent a significant amount of time here getting measurements and going over options - colors, hardware, and custom stain matching. After consulting with my wife, Dave came back out to finalize the contract and gave us an install date that was about 3 months out - June 4th. I'm assuming this long lead time had more to do with COVID and the supply chain disruption that is going on. The custom stain matching is pretty involved. The door is in our kitchen, so we want to have the trim match the kitchen cabinets. Initially, the plan was for me to take a cabinet door to Sherwin Williams for them to match the stain and then report to Gunton the details for them to purchase the stain. That strategy didn't end up working because Sherwin Williams required a purchase from me. I made some attempts to get a hold of Dave to get this stain matching procedure started and was not getting any response until late April. Dave came out and retrieved the cabinet door, which had to be shipped to the main office in Cleveland to perform the stain matching. About a week later, we received samples of the trim stained with our custom stain through the mail and it matched perfectly. We were given a mailer to send our approved sample back, which was sent back the next business day, but it seemed to take a very long time to reach them. In the meantime, I wanted to get our cabinet face back from Cleveland. This was sent back in a truck and given to our sales rep Dave who held on to it until the day before our installation, when he hand delivered it to us. A few days before our installation was scheduled to take place, I received a call from Jill, who is a project coordinator in their Cleveland office, to let us know the door manufacture was delayed and it would not be ready on the scheduled installation date. It was projected to be ready by June 8. On June 11, I received a call from Jill stating our door was ready and could they install it on June 12 - a Saturday. This worked out well. The install date arrived, which ended up being a beautiful sunny day (thankfully). A crew of three lead by Badirque worked hard and long and did absolutely excellent quality work on the installation. However, Badirque let me know that the top and bottom strike plates for the door that remains in place were not provided and that I should contact my sales rep. I had one e-mail and one call to my sales rep Dave about this issue and never received a response to either of those. Project coordinator Jill took my call yesterday and is investigating getting this resolved. In Dave's defense, he and his wife had a newborn in this timeframe, so that could explain (at least partially) his poor responsiveness to me over this time.

Took a lot of time to get the window ordered or even a response from Customer service. Charged over 300 bucks to remove a window and replace it that included 3-5 screws being taken off and replaced. That was in addition to the cost of the window itself. Problem is when you go with pella you want to stay with pella. In Cleveland there is only one company that deals with PELLA so you are at their mercy

Screens poorly designed and cheaply manufactured. PELLA’s resolution totally unacceptable. They put 1/4” strip of stick on insulation on screen frame bottom to fill the 1/4 inch gap between bottom of screen frame and window sill. This jerry rigged! fix did not keep insects out, The adhesive attracted dirt and bugs which stuck to it. The stick on insulation pulled off after a couple of months. Pella states “the screens were BUILT AS DESIGNED AND PERFORMING PER SPECIFICATION” I wrote to Mr. Tim Yaggi CEO requesting an expiation of this ambiguous statement. NO REPLY. Does it mean designed to allow insects to enter ? Then I guess they are performing per specification. I would really like to post the very detailed and self explanatory pictures but if I can’t check out their site on YELP or CONSUMER AFFAIRS.

Gene arrived on time. Was very efficient. Took care of hardware on three windows. They are working like new. Couldn't open and close before. Now it is smooth and easy. Gene is great and the manager of the service department, Jared, was helpful.

At first, I was thrilled with the new windows. They looked great. They were installed in the summer of 2006. The trouble began in the fall of 2007. I do not have central air in my house. That means that I need to open windows in the summer time. When fall 2007 hit, I went to close them and not one of the 10 double hung windows would close properly. I called and complained but was told that my ONE year warranty had expired. I had been told that we had a ten year warranty at the high pressure sales pitch my husband and I succumbed to. But, no, checking the actual small print with a magnifying glass...it was ONE year. Basically I was told that the insulation had gotten "puffy" because I left the windows open too much. So, my husband was ill and we could not afford to pay the $100 or so per window to have them repaired I am still living with windows that cannot be closed or even locked and it's just too bad so sad for me. The winter wind and snow just comes in whenever it blows and snows and that is all. The only reason I have waited this long to review is because it used to cost money to get on Angie's list and now it is free. I am going to start replacing all these windows because I'll never be able to sell this house with things the way they are now. But with my husband deceased, I'll have to do it one window at a time. Also the second time I tried to wash the windows, one of the tilt in ones had the little slide clasp and spring come popping out when I went to open it. The small crank open bathroom window is great though. But 1 out of 11 is not good odds.

Really liked the sales rep. Hated the hard sell pricing 'if you buy today....'. Dislike the constant stream of ad pricing that varies.

The salesman rushed through the process which included measuring all windows. 4 of the windows needed to be remade because they were too small. The installers used too much caulk on windows which makes it looks messy. The trim on one window was very sloppy and not the workmanship I would expect. My concerns were ignored no one came out even after I requested someone to come and look at it.

Horrible experience. The crew rushed, the crew lead left before the work was completed, none of the windows are plumb and level, they ignored EPA regulations regarding lead paint, and several had exterior cladding that was angled toward the house. They did reinstall several of the windows but they still aren't as perfect as they should be. They sub-contracted the install when I expected Pella employees to do the install. Additionally they damaged my floor, scratched a dresser, etc. The damages required an insurance claim which has yet to be resolved because their sub-contractor intentionally delayed as long as possible. I would NEVER buy Pella windows from Gunton Corp and recommend that you find a better contractor.

The windows are absolutely beautiful inside and out. The carpentry work was outstanding on the interior and the house looks amazing on the outside. The installers were so professional and they left the house perfectly clean! I would definitely use Pella Windows again! Just an extra note - I really appreciate that the Pella sales rep explained to me the difference between going with window inserts and the full frame replacement. If I had gone with the window inserts that some other companies offer, you can save some money but you lose window size. I saw another house in our neighborhood that went with the inserts and their windows look so much smaller than they did before. Also when they tore out our old windows, there was a little water damage under the frames of a couple of windows. If I didn't do a full replacement, we may have continued to have water coming through the old frames. I am so glad that I decided to go with the full window replacement.

The cost was painful. The windows themselves are nice but I just had one issue with the installation. If you were promised a good fit, you wouldn't expect the entire window to have two seals of silicone. Silicone yellows and it collects dust. I had to seal 20 of my windows. Nobody followed up with that afterwards to see how it went. It's like they just ran away. They make windows that are great for historical homes and a lot of people use them.

We purchased this house when it was about 6 -7 years old and we are the second owners. The windows that Cary Gill Builders installed were only partially installed with staples and minimal caulk without the usual Tyvek as recommended by the manufacturer. There was a total absence of staples and or screws on the bottom of all of the windows! This improper installation led to massive amounts of air infiltration that was enough to blow curtains out a few feet and caused noise when the wind blew. I first noticed this in the winter when I saw the curtains blowing, but the furnace was not on. Anyhow, We called Pella and they totally stood behind their windows, completely showed us where the problem was, and hooked us up with one of their installers to remove our siding around the windows and used Screws, not staples to secure our windows to our house. They then went above and beyond what they were originally asked to do and replaced a couple of faulty sashes and a screen that they saw that didn't look right when looking at the windows. When I first called Cary Gill Builders he told me that he would come over and look at the windows. We never saw him. I then called him back and he told me that Pella would probably blame him and his installation. Well, Pella did blame the problems on installation, but showed us where our windows were not even attached to our house! This is definitely an A+ for Pella and an F- for Cary Gill Builders.

I like their high quality. They were fine.

They did very well. They were a little late because they have so much business. The installer was a couple of weeks late but when he got here, he did it all in one day and it all worked great. It was like they were not even here, they took the old windows out and put the new ones in from the inside. It was a little expensive but I got prices from 5 different window suppliers from $2500 to $8000. They were in the middle and probably the best value. They said they would be here in 4 weeks but it took then 6 or seven but that was because they are so busy.

It went very well. The crew was professional in how they acted. They cleaned up and they worked with some trim around the windows that was a little bit complicated and they did a fantastic job with the trim. Everything was done within the timeframe they said they would do it. It was just a great experience. Their price was pretty much in line with the other quotes we have gotten.

It was perfect. They came out twice. They were very clean, they were very polite, they were on time and they explained what they were doing when they were doing it.

It was awesome. We've had them over the years. The two men working crew were extremely professional. They were on time. They were impeccably clean with the project. With windows being replaced, it could have been really bad that time of the year with wind and everything. They had tarps down. They knew exactly what they were doing. Their timing was so well thought out. The work that they did was beautiful work. Everything was done to perfection. We were just really pleased with the whole job. We had work done with them before in the past.

They did great on all accounts. They were a little expensive.

It turned out good. It was a quality work. I would use this provider again in the future.

It was fantastic. I used to work for an architect so I know the quality of their product and what also added to it was the skill of the installers; those guys were fantastic. The price was high but I understand their quality. I got what I paid for. I knew it would be good and I paid the price. I plan to use their services again.

Since it was out of warranty for replacement, the window was free but I had to pay $250 for the installation, which was fair, it was a huge window. They were great. Their prices are reasonable, I guess. I don't usually don't shop prices, I shop product. You know the old saying, you get what you pay for and so I got, when I was first after windows, I got Pella and Anderson. I wanted wood on the inside of the windows. I wanted the wood to match the existing wood around the baseboards and such. Anderson said we only provide you with unfinished wood and then give you a recommendation for a person to do all the staining and that kind of stuff, which could be disruptive for a number of weeks actually. Pella prefinishes the wood. I said okay, fine. It was, it matches and it was great.

It was excellent. We were very pleased. The overall quality and service were excellent. They were very professional, very courteous and well-trained.They cleaned up after themselves. They were very positive. The house was comfortable. It was still expensive for me.

The same representative was the same that worked with us both times and I think she is particularly outstanding. When you have a representative come out to give you an estimate or whatever, so much of that sale rides on how expertise, their expertise and also their ability to relate to the customer.

They were great. They cleaned up real good. They were very courteous. They did a very good job. The quality was great. I like their windows.

I have used them twice. The first was the summer before this summer and the first time was probably about 7 or 8 years ago. In my particular case, I would have to say their representative was outstanding. And actually, it was the same one both times even though it was a number of years in between. She's extremely knowledgeable about the product and also about all the aspects of installation and so forth. The first project was much more, it was essentially having a huge picture window that was divided into fours replaced and divided into three. Not just a cut and dry situation and she was outstanding, in both cases. Very, very helpful.