Dawnco Heating & Cooling

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My gas heater had been shutting off periodically. The weather here in Ohio is too cold for that! I phoned them the night before and left a message. I spoke with them the following morning and they were out at my house within an hour or so. Turns out I just needed maintenance. I have used them in the past and they have always been very professional.

excellent; professional and kind

It went perfectly. Everyone at Dawnco is professional and pleasant. The installer started and finished on time; cleaned up; hauled away old furnace. We highly recommend Dawnco Heating & Cooling for HVAC needs.

always goes well, have used this company for many years and have always been satisfied with their work.

After they left the furnace had a slight rattle, I called them immediately and they came back the next day. He checked it out and told me it was not the ignitor, but couldn't tell me what was causing it. That didn't sit well with me. Sometimes it still rattles when it runs.

I ended up getting around 7 total quotes from different companies. Dawnco was the only one to quote a furnace that was 75k BTUs, like our current model. They did not check the ducts and returns in the house and asked no questions about our current heating situation. I would have been really upset if we paid for a brand new furnace that was undersized. Just goes to show it's important to get more than one quote. They helped us put ducts in for the basement and told us the current furnace would be fine. It turned out after we finished the basement that it was a 2 to 3 degrees colder on the 2nd floor and even colder in the basement. Plus, we didn't realize we would have no ducts in our workshop and storage area - wish they would have looked closer. I just don't think they are very thorough.

well

I have had a very good experience. I have used them since I have been in my house. If they goof up, they fix it.

Excellent. They were very easy to deal with. Service person wore shields on his shoes in the house and arrived about 9:10 a.m. (had window of 9 to noon). I told him I didn't think the humidifier was working & he identified a water line issue which he fixed quickly with no additional charge. He even washed off my filters on the air cleaner - above & beyond! How refreshing.

Professional, on time service. Technician isolated problem to faulty (stuck) pressure switch. Repair only required tapping on exterior of switch. Tech showed me how to fix it myself if problem occurred again. Tech documented in paperwork the part number of switch in case I needed to order a replacement. Price was a little high but within acceptable range.

Very pleased with their work. They were able to schedule us within ten days, despite it being their busy season. They arrived on time, performed several tests to ensure that the system was working properly, and gave us advice on a few other things. They shut down the air conditioner, worked on optimizing the furnace, and checked all parts of the system. Price seemed reasonable for the amount of time they spent.

I'VE USED THEM FOR 16 YEARS AND HAVE ALWAYS BEEN VERY PLEASED. THEY ARE WONDERFUL TO DEAL WITH! THEY'VE ALWAYS BEEN VERY PROFESSIONAL AND WILLING TO EXPLAIN ANYTHING, AS WELL AS ANSWER ALL OF MY QUESTIONS.