FOUNDATION BUILDERS LLC

"It was a pleasure working with you [Member Name Removed]! Our no mess egress system is nearly fool proof! We are glad that you are satisfied and hope to work with you again in the future!"

"Thank you for your review [Member Name Removed]. We do stand by our work no questions asked and are happy to be the first one there when there is an issue. Please let us know if there is anything else we can do for you!"

"Thanks so much Mr & Mrs [Member Name Removed] for allowing us to do three egress windows in your basement, and understand that quality is definitely more important than quantity when it comes to price. We are the best at what we do and we are happy to have worked with you!"

"Thanks so much for your awesome review. We appreciate that you notice the small details that we like to give special attention to when we do work on peoples homes. It was a pleasure working with you guys!"

"Thank you so much [Member Name Removed]! We are pleased that you are satisfied with the results!"

"Thank you for your incredible feedback! It's always so nice when our customers take notice of our unique processes and systems we use. We are thrilled to hear how much your basement has improved after installing two egress windows. It was a pleasure working with you!"

"Thank you for writing us a great review. We take pride in No Mess Egress! So its great that you got to truly experience that! Thanks again, and it was great working with you!"

"Thank you so much for your positive review! It was a pleasure working with you!"

"Thank you so much for writing us a positive review. We pride ourselves on our waterproof method!"

"Thanks for your positive review. We find it so important to stay in communication with our customers with every detail. We are so glad you noticed. You were a pleasure to work with, as was your tenant!"

"Thank you for your review. It was a pleasure working with you and finding solutions to those challenges together! Thanks for choosing Foundation Builders."

"Thank you for your positive review! We would love to have you as a repeat customer in the future!"

"Thank you so much for your review! We hope to have the opportunity to exceed your expectations in all areas if you ever need services in the future!"

"Thank you so much for your positive review!"

"Thank you for your review! We do everything in our power to avoid any landscaping problems, and it order to keep on schedule, we do have to work through weather conditions that create more challenges. We are currently transitioning with several of our vendors in hopes of eliminating scheduling conflicts such as the one you noted. Thank you so much for trusting in our work, and we hope you have you as a repeat customer!"

"Thank you so much for your positive review! You and your husband were a pleasure to work with!"

"Dear [Member Name Removed], Thank you for your feedback regarding the basement egress window we installed in your home in September 2014. I am proud that you noticed our attention to detail and high quality in our workmanship. Thank you for giving our company an A rating in Professionalism, Responsiveness & Quality. In response to a lowered rating in punctuality, I can speak to delivery and ordering issues we were experiencing at the manufacturing level in September 2014. As mentioned in another Angie’s list review response that was installed a week from yours, our company was going through stressful times. The vendor issues from September of 2014 motivated me to develop a relationship with a new local vendor who agreed to keep the windows in stock. This change has streamlined the ordering process and made a difference in our business. We now have what we need, when we need it. I am glad the vendor issue has been resolved. Since the change was implemented after your window installation, I want to personally apologize for any inconvenience you had experienced as a result. Please know that we have addressed the issue and that we appreciate this valued feedback! We are a small business always hoping to improve in every way that we can. I hope you are enjoying the added benefits of your basement egress window: the additional natural light, warmth, improved air quality and most of all, the peace of mind knowing you have provided an escape route for your loved ones in the event of an emergency. Respectfully, Michael J. Hancock, Owner"

"Dear [Member Name Removed], Thank you so much for your kind comments. I am glad that you were 85%-90% satisfied and that you would recommend us to a friend. I sincerely apologize that you experienced delays during your installation. I wanted to respond to the window ordering/delivery issue. At the time your basement egress windows were being installed, our company was experiencing delivery issues at the manufacturer level. When windows were not being delivered to my local vendor on time, it delayed my installations. It was frustrating and stressful! As a result, I created a strong relationship with a new local vendor that was willing to keep the egress windows in stock for me. I am happy to report that this change in business practices has completely resolved this issue. [Member Name Removed], thanks again for your feedback! It is feedback like yours that helps us stay committed to providing the best service to our customers. Respectfully, Michael J. Hancock, Owner Foundation Builders LLC"

"Dear [Member Name Removed], Thank you for your very kind and detailed review of the basement egress window that we installed for you. It is nice to hear reviews from our customers that we have delivered quality work in a timely manner as promised. We respect your time and property and pride ourselves in NOT leaving a mess when we leave- not inside your basement and not on your lawn. It makes me happy that you noticed and appreciated this important detail of our completed work. I am sorry that I did not leave the screen at the completion of your installation and for taking so long to bring it to you. I know at times, we are rushing forward to the next job. As a small business owner with a growing business, it is important to be reminded that every detail, no matter how small, must be given priority. I sincerely apologize for any inconvenience this might have caused. Thanks for posting photos of the finished result of our hard work. I hope you are enjoying the added benefits of natural light, improved air quality and safety that your egress window provides to your basement living space. Respectfully, Michael J. Hancock, Owner Foundation Builders LLC"