Best Appliance Repair

quick and easy

Best saved the day when another repair company failed to show up to service our warranty. They had our dryer up and running in no time. Unfortunatly, another problem occured soon after. At this point, we were out of warranty so we called Best to help us again. We were happy with their professionalism and quick response. Our repairman Scott took a lot of time assessing what was behind our many failing dryer parts. He got us back up and running. I totally appreciate the honest information he shared about the fate of our dryer. He bought us some time in deciding to go for a major costly repair or look for a replacement. I would highly recommend this company for your appliance repair needs!

Our home warranty service assigned BAR as our service provider. We set up an appointment for a Friday afternoon, with a window of 2pm -5pm. While it was difficult to carve out a large block of time to be available on a work day, we were able to have someone at the house the entire time. At 4:30pm my wife contacted BAR to ask if they were going to come during the agreed-upon time. The person she spoke with, Tracy, told her that they had called her phone and, because there had been no answer, they'd decided not to honor the appointment (at no time had this stipulation been mentioned previously, much less agreed upon). But, my wife's phone had no record of a missed call. The phone provider (Verizon) has no record of a missed call either. When informed of this, BAR doubled down on their mistake (or untruth?), was rude to my wife, and offered another appointment nearly a week later. We asked the home warranty service to intervene on our behalf, to no avail. Finally, the warranty company assigned a different service provider. I don't know if BAR is unable to admit a mistake, or purposely dismissed a service call as a way to leave early on a Friday. Either way, we will not use this company in the future.

I bought a GE oven with a Home Depot 5 year extended warranty. A burner broke after 3 years. Home Depot scheduled me with another company (Sprint Appliance) that came & did the diagnosis, but never followed-up on commitments & phone messages. After Home Depot returned my money, I worked with Best Appliance -- very very professional & courteous. Calls were always returned, commitments were followed-up, first schedule was for New Years Eve and once the parts came in, we scheduled the fix (and it lasted only 20 minutes)! Before coming, Scott called me to tell me he was on his way. Will use this company again, for all my appliances. No games -- only honesty! Love an honest broker!

Scott gave a 3 hour window, and called 15 minutes before he would arrive. He was able to diagnose the problem, had all the tools necessary, had a replacement part on the truck, and had the refrigerator running quickly. He stayed long enough to be sure it was cooling and freezing properly. He was very pleasant and professional. I highly recommend Scott and The Best Appliance Repair.

Mr. Slone was recommended to me by a friend. He was very accommodating with my work schedule and arrived promptly as scheduled. He quickly determined the source of the leak and replaced the broken part. When finished, he thoroughly cleaned his work area and left my laundry area spotless. I was very satisfied with the work performed and his professionalism. I would definitely use Mr. Slone again.

He showed up on time and fixed the problem. I would call Best Appliance Repair again.

They were very courtious on the phone, gave date and time, and showed on time. I worked Scott, and he was very professional and stayed with the job. He seemed veryknowlegable. I had no problems at all.