Advanced Home Services

The price was average. The job was done by a crew of Hispanics who not one of them spoke English, so I couldn't solve any problems. The owner did not come on site. When I had a question, I couldn't get a hold of him, so the problem was never solved. They just put the roof right over a defective piece of sheeting. The sheeting should've been replaced and then put the roof over it. They just continued right over the lagging sheeting in one spot. I tried to ask Tim about it and never got any response in time to get it fixed before the job was done. Six months the ceiling was falling down in the garage where they put the new roof. He wanted to charge me $120 to come look at it. I just didn't call him back. The main problem is, he has Spanish speaking workers that just do the job and don't take care of any problems that need to be fixed.

Owner oversold the service and never delivered. He gave false promises of someone coming to fix the minor repair and never showed. After several attempts reaching him several weeks later he apologized that someone would be there the next day to take care of the repair and did not show. When I texted the owner if they were still coming after the fact he said they just left the office 20 minutes ago heading that way. Still four (4) hours later no one showed. I'm just glad no money was handed over. I'm only out time and possibly little more damage to a slow leak within my roof line.

The workers started at about 7:30 AM and worked until dark. They pulled off the old roof and started putting down the new roofing. They did a partial clean up at the end of the day. They were finished by noon on the 2nd day. Job site was cleaned up very well including using strong magnets to pick up stray nails. Only negatives were some slight damage to a few plants. The installers worked very hard. The salesman, supervisor and billing personnel were all very nice and professional.

I cannot say enough good things about this company! They were extraordinary from the first appointment to discuss the project to the last piece of roofing paper picked up from our lawn. I am not a person who provides reviews that I don't mean. This company was a joy to work with and the quality of their work was as extraordinary as their kindness and professionalism. The sales person, Greg, will inform you about your options, help you with your homeowners insurance claim and tell you more about roofing repair than you ever thought possible. The workers who did the actual replacing of the roof were efficient, polite and knew exactly how to handle a sudden rain. Replacing your roof is not a small project. It is noisy and takes a full day. Having these folks to do the project with made it as pleasant as possible.

It took a couple of phone calls to fetch the installation scheduled, but overall was very impressed with the company.

Advanced Home Services, LLC. made this process very easy and was extremely professional in all of their actions. Every step of the process was explained clearly and they completed each step EXACTLY as they explained. The work was completed on schedule and looks great. The team worked very diligently to make everything fit my schedule and as a hard working teacher, I appreciate the consideration. I will contact Advanced Home Services, LLC. in the future if the need arises!

The whole process was painless and effortless on my part. After initial inspection, Advanced worked with our insurance adjuster and got the approval from the insurance company. They then contacted us as to a convient time and date for the materials to be delivered and for the work to start. The first check arrived from our insurance company before the work started. Advanced contacted our insurance adjuster and scheduled a post installation inspection after completion of the job. Then we received our second check which we paid to Advanced several days later. The employees of Advanced Home Services, LLC were on time, respectful, and efficient. The whole job was completed far sooner than my expectations. Advanced Home Services, LLC has been professional throughout and a pleasure to work with. My wife and I recommend this company 100 percent!

The job went very smooth. Had a representative from Advanced home service come by my house to review damage. As a result of wind, my roof shingles had been torn off the house. The Advanced Home services rep took the information and helped me discuss with my insurance company. Within a couple weeks, the new roof was on. The staff that preformed the job was very courteous and cleaned up after themselves well. I would most certainly use Advanced Home Services again. Great Job

The roof is fine, works as it should. The only issue I have had are gutters. They were not installed well. They are pitched incorrectly, making water leak out the top in the wrong places, or water coming out behind the gutter, so it wasn't attached correctly. It was so long ago I really don't remember what I paid, but they did work with the insurance company on it, which they did pay most or all of the cost.

The company advised us that they thought we had a roofing problem based on their experience in our neighborhood. They inspected our roof and found evidence of wind damage. They advised us of the procedure by which we could file a claim and were here for the entire process of filing a claim, speaking with the insurance adjuster and arranging for materials acquisition and installation. The removal of the roof was efficient and removal and cleanup was done very well. The new roof was completely installed the same day and the appearance was very nice. I can't think of any single thing that they could have done better.

Excellent experience. This vendor came when they said they would come, did the work they said they would do, and charged me what they said they would charge me. The job took a couple of days, but they always kept me posted in person or by telephone on the progress. The owner, Greg, thoroughly explained all of my options and the costs in a personal meeting after work. They met me after work and on weekends since I work during the day. There was no pressure to sign now for the deal like in so many cases. Greg was helpful in personally meeting with my insurance agent. Diana in the office was fantastic for helping to push the paperwork through the insuarnce process and following up with me every step of the way. I have already recommended this company to several of my friends.

Great communication with Advanced Home Services. All calls were handled or returned in a quick fashion. They are very easy to talk with and guide you through the whole process. I had other people that came out and would not even touch my roof. They wanted the job and they earned the job. It was a great overall experience.

) It went horribly. Between July 8th and September 8th, the job STILL hasn't been completed and I have been forced to hire another contractor to finish the job. We're not building the World's Fair here. It's a roof on a garage. I decided on Advanced Home Services because a friend of mine works with them. I trusted my friend. I got the bid and put down $1000 for materials. The work was to start sometime the week of July 8th. I believe they started Thursday July 11th. They finished shingling the roof on Friday, July 12th. As they were tearing off the roof, they showed me that the soffits (the roof's overhang) were rotted. Okay, I saw it. Yes, it was in bad shape. The construction foreman said it would be easier and cheaper to saw off the dovetails (the joists that stick out and support the overhang). I gave the okay and they cut them all off, changing the whole look of our garage. After cutting off the dovetails, there was a huge gap between the wall of the garage and the shingled roof. The foreman Ken told me another company would be coming by to do the gutters and downspouts. He said they would handle the gaps between the wall and the roof. The roofing people left. They left the construction dumpster in my driveway. I had to call Advanced Home Services to find out when they were going to take it away. We live on a very narrow street with cars parked on both sides. Putting the dumpster in and removing it from our driveway required me to knock on my neighbors' doors and ask them to move their cars. This was not easy as some were not home. A week later, the gutter and downspout company still had not arrived. I called Advanced Home Services. They did not give me a time when the gutter people would be there. I told them to have the gutter company call me so I can make sure my wife nor anyone else was parked in the driveway. Another week goes by. Finally, the gutter guy calls and says he'll be there in 20 minutes. I told the gutter guy I wanted some advanced notice. He smugly told me that he could always come back another time. I wanted to go over the job with the gutter guy because of the gaps in the wall. He told me he would call when he got to my house. He never did. When I got home, I was livid. It looked like he stuck the gutter up in 10 minutes. He screwed the gutters into the side of the garage. The edge of the gutter looked like it was going to pull right out. The gutter was angled horribly. In addition, it was all twisted. He did not remove the old downspout- just left it hanging there. There was no drip edge. And of course, there was still those huge gaps between the wall and the roof. I called my friend who worked with Advanced Home Services and let loose on the guy. He apologized and scheduled to come by on August 7th along with the owner of the company. When the owner got there, I just pointed. I wanted to see if he would admit it looked bad. Both men agreed it was a really bad job. Greg (the owner) promised, promised, promised he would make it right. He said he would do the trim all the way around and the gutter on the one side for no charge. I wanted the second gutter on the back side as well. I decided that it needed because I didn't want to flood my neighbor's basement. Since it was not in the original contract, I agreed to pay for it additionally. Fair's fair. Another week and a half go by. Finally, Greg's man comes by to work on the trim to the garage. He actually does an acceptable job (it's not pretty, but it works). Okay, I feel optimistic that this is finally going to get completed. Two more weeks go by. No word from the gutter people. The final straw was the severe rainstorm. Worst rain of the summer. My family was all dressed up for a family function. My wife had her hair done up, all beautiful. But unfortunately, there was a sheet of water coming down the door of the garage. We were all drenched. But hey, that's okay. Our gutter and downspout were still sitting over there in yard. On Tuesday, September 3rd, I called Advanced Home Services and fired them from the job. The very next call was to another contractor, who is actually scheduled to come out and fix Advanced Home Services' incomplete job. A mere 3 days later (today), Advanced Home Services calls me. Their book keeper wants to close this out. She asked how quickly I could settle the bill. I told her I would wait until the other contractor finishes THE JOB. As soon as the new contractor finishes the gutters (and I pay him for his help), then I would deducted what I paid him from AHS's bill. And the punchline: The book keeper asked me when the gutters are going to be installed. Poor woman. I just laughed at her. The silver lining is that this was relatively small job. I'm thankful I didn't entrust them to handle my house's roof or equally big job. I think the main problem Home Advanced Services faces is lack of organization. Lack of communication. The gutters are handled by a different company. There is no coordination. And I suspect that they prioritize the most expensive jobs first. Well, this garage was a priority to US. Overall, the shingles were done well. They had a tough job there. But I was lied to about who was going to finish the trim. The gutter people did a horrible job. It was not until I lost my temper that anything was done to correct the bad workmanship. And the gutter people still have not showed up to finish the job. I decided it was best to fire them all. If the gutter people come back and do another poor job, I'm liable go graham cracker crazy I'd just rather have a professional finish it. I would caution people against using Home Advanced Systems. UPDATE October 8: After hiring another contractor to finish the job, I talked with Karen (their book keeper) last week. I told her I would deduct the new contractor's bill from theirs. She said no problem. I told her I would send in part of the payment along with the updated invoice. She said "no hurry." Today, I get a call from her threatening to put a lean on us. I told her if she was in such a hurry to get paid, they should have finished the job months ago. I hung up. I am furious with their disorganization and incompetence.

At the beginning, things went very well. They worked with our insurance company and there was a set deadline as we were closing on this property by the end of July and needed the work completed before that date. (they had over 6 weeks) The work was not completed until the day before the closing which caused us a lot of stress. There were some weather related issues, but this should not have affected the completion. The roof was replaced first and then the siding. There were nails and little bits of material left on the roof. Some of the downspouts had been moved and not put back properly. After the siding was installed, we found a left over box of siding on one side of the house and lots of sharp pieces of siding and nails around the entire perimeter of the house. While the siding was installed, they gouged the back door frame and didn't bother to fix it. We had to contact Advanced Home services to tell them about these issues...until Diana got involved, issues were not addressed. Finally, the day before closing, someone came out to cart away the box of siding and repair the door frame.

Advanced Home Services provided a quality product and installation at a fair price. I had hail damage to my roof and gutters and consulted Angie's List for a competent company to determine the damage and repair or replace it. Greg Watson from Advanced handled all the details with the insurance company to the work's completion. The roof, gutters, leaf guards and down spouts were replaced and I was very pleased with the A+ work they did. After the work was finished, they cleaned up all the nails and debris thoroughly. I would certainly use them again with no hesitation.

Easy experience from beginning to end. Scott and his team are very knowledgable and helpful. Arrived as scheduled, work was completed in a timely manner, and everything was cleaned up. Roof looks great!

Advanced did a good job. It took me at least 6 months to finally choose Advanced. I was hesitant to hire a contractor from door-to-door sales, but after reviewing several completed jobs in the neighborhood, I choose them. The project went very smooth. They met with my insurance adjuster and I was able to have the work performed within the bounds of the insurance claim. The roof looks nice and I am very happy. No nails in the driveway, no bushes damaged. Very satisfied.

Greg the owner is very professional. He follows up on work and personally conducts work inspections after the job is done. His field rep assisted me with my claim with the insurance company. The company crew installed my roof quickly. They took great care to prevent injury to the property during the process. They were timely in responding to questions or issues I had. They have done many roofs in my neighborhood and stand by their work.

They did a great job. The type of shingling we got and the workmanship was great. We're really pleased with it all. You will just need to verify everything that is said with the salesman.

Everything is fine so far with the work they did.? There is one issue where the gutter meets the house that needs addressed and I will be contacting them on that very soon.

They have done the majority of homes in our neighborhood, and it seems to be a relatively easy process of contacting them, they find the issues and insurance gets involved and covers it at about 100%. They have done this countless times and know all the main insurance adjusters out there. I got a lot of delays to start the process, then it seemed to go fairly well. I only had one major request and that was to fix the area where I have a "hump" in the roof, or a ridge that is very noticeable from the front of the house. It just didn't happen, and I am still disappointed that it wasn't given the attention that I thought it should. I know that by the time they got to that area of the roof, they were trying to finish up quickly and was late at night when they finished. It became a "just get it done" type of finish. The roof works, no leaks, and I think they used quality materials, but I just don't believe that "we couldn't do anything about that" is the right answer. On a good note, the gutters are a vast improvement, and look great.

They did what they said they would do, when they said they would do it, for the amount they said they would do it for, and appeared to have done a good job doing it

Great! All was done, as promised. All company representatives were professional and punctual. The roof looks great and we have not had any problems with it.

Advanced Home Services came to my house around the middle of March and asked if they could inspect my roof. I allowed them to do so. After inspecting the roof, they said that my roof needed replacing. I called my insurance company, who sent out an adjuster. The adjuster met with the folks from Advanced Home Services and together they inspected my roof again. The insurance adjuster agreed that my roof needed replaced. The insurance company sent me a check for the replacement. Advanced Home Services then took off all the old shingles and put on all new felt paper and new shingles. The old shingles were 3-tab shingles. Advanced Home Services replaced those shingles with the much better dimensional shingles. The roof was replaced in a single day. About two weeks later, the gutters on the house were replaced as well. The work that was done was extremely good. I have no complaints at all on the workmanship. The entire job did not cost me a penny. The insurance company covered the entire cost of the project. I did have a $500 deductible on my insurance, but Advanced Home Services covered the deductible for me, so there was not a single penny out of my pocket. The roof and the house look much better now. Also, we just had a huge thunderstorm that went through Cincinnati with 80 mph winds. The new roof held up perfect. I did not lose a single shingle and there were no leaks in the roof from all the rain either. I am very happy with my new roof and with the work that Advanced Home Services did with my house. They were very professional to deal with, and delivered all that they promised in a very timely manner. There were no unexpected costs along the way either. I highly recommend Advanced Home Services.

They inspected my roof for storm damage, and found that about 10 shingles needed to be replaced. They also found that the seals around my vent pipes were deteriorated and needed replacing. They quoted the work and came out quickly to repair the damage. I am very pleased with the results.