The Great Escape

We own a 2005 Sundance (model: Bahia w/stereo) which came with the home we purchased. The technician at Great Escape (Danny) was a professional in every sense of the word. He came to inspect our tub when the existing control panel and circuitry appeared to be fried (tub would not heat up, was panel displaying non-nonsensical codes and wouldnt respond despite several hard power reboots). He discovered a hack-job performed by the previous owner's "hot tub guy". Turns out, he and other professionals in the industry have garnered a bunch of work in repairing what that "technician" screwed up on other hot tubs (beware: A-1 HotTub Guy should be avoided at all costs - see my other write up on him under the NorthCoast Spa review). That said, he was able to assess very quickly what needed repair, and he provided a quote within the next business day. We needed a bunch of work, but at least the hot tub was salvageable, which was a relief for us. One we reviewed the quote and decided to schedule the service, they required a credit card (but did not run any charges) in order to get the required parts on order. Most parts were in stock and available in his van the day of the initial service inspection, however he needed some factory parts that were gutted and disposed by the previous hack-job (for example, the metal canister housing that holds the circuit board). Once on order, they expedited the parts and we were able to set up an appointment within that same week. He showed up on scheduled and performed the services quickly and professionally. Only wish was that he took the old parts with him that were replaced, instead of leaving in a pile for us to dispose of ourselves. Otherwise the job was completed to our satisfaction, and 30 days later the tub is operating like new. We would highly recommend Sundance owners use Great Escape for service due to their product knowledge and professional technicians. We're thrilled!

I have been hoping to replace my living room furniture and thought that wicker furniture might work well in my little bungalow. I went to The Great Escape because they were advertising a sale and are conveniently located. The store has a huge selection of spa, rec room, pool and outdoor furniture. The associate, Debbie, greeted me and walked me through the various patio furniture displays around the showroom. My house is small and I was concerned about the size of the furniture and how much trouble the delivery persons would have. She had one of the delivery guys talk with me about doorways, the entry layout, etc. He measured the largest chair and assured me that, with some careful maneuvering, they could deliver it unharmed. I placed an order for the wicker furniture. After returning home I thought about the size of the furniture set vs the size of my living room and believed that it might overwhelm the space. Later that night I started to regret my purchase and didn't look forward to the process of cancelling my order. I called The Great Escape the next morning and spoke with Debbie. I apologized and asked that my order be cancelled. There was no argument and the order was cancelled immediately. I know most reviews are about services rendered but I was treated well by the staff and thought I should submit a review.