Stack Heating & Cooling

On the hottest day of the year - a Sunday - my A/C stopped working. The next morning, I checked Angie's List and called Stack Heating and Cooling. Even though they had never heard of me before and were very busy, they had someone out to my house within a couple of hours. Turns out it was the operations manager, who was pitching in to help out. He explained everything to me, and was very helpful and nice despite the fact that I had never had my HVAC serviced or inspected in the 9 years since my house was built. I was very impressed with everything about the transaction. I will be engaging them to do annual checks on my equipment from now on.

They have a very good reputation. They came out and did a great job, but it was a little costly. This was an emergency call on a Sunday, which both added to the original cost. Their work was great and they were very respectful and conscience of the mess they made. They were always on time and their attitudes were great. I would use this company again in the future.

Jim did a great job as always. He is always prompt, friendly, and answers all my questions. He does great work, cleans up after himself, and explains everything he has done.

He was very prompt and professional. We are not ready to do the work now, but we would definitely call them in the future.

They are welcome in my home any time. They were really good; efficient, knowledgeable and cleaned up well after the project was completed.

They are very good at what they do! The company is family-run, and each person is more polite than the last. They work smart, clean, are always on time and are a pleasure to deal with. I will use them again when it comes time to design and install the heat systems for our remodel, and would not hesitate to recommend them to anyone. They are one of the last remaining companies with expertise in the old steam boilers, although they do many other types of heating and cooling as well.

Everything I could have expected and more.

I like them a lot & they are great. They answer the phone when I call & if they don't they get back with me really quickly. They are always on time. They do not oversell & I would hire them again in the future.

It went well. They did calculations to determine if my existing boiler was adequate. They did not try to sell me more than I needed but made helpful suggestions and gave me options. The work was spread over multiple visits because I kept adding new requirements. Every one of the employees that worked at my house was professional. There was a minor water leak in the pipes but they called back immediately and were at my house within the hour to fix it.

Met with STACK HEATING & COOLING to review an apparent design flaw and to determine a way to adjust an upstairs room that never seemed to cool properly. The second vent for the room was in the closet and was useless to cool and heat. They devised a way to route some new ductwork and add a vent to solve the problem. The installation was completed in one day and the room has very much improved for heating and cooling.

Jamie was on time, knowledgeable, and completed the work the same day even though he had to obtain part not in the truck.

It went very well. They were very responsive and took care of the problem very quickly. They came on a weekend, which there was an up charge for, but because it was an emergency we were fine with that.

They have always done everything right and been clean and neat in their dress and work.

Very pleased, repairman very courteous. He gave an explanation of what he was doing, I got the company name from my church bulletin, St. Mark Catholic church.

It was really quite easy. They were very easy to work with and they were responsive to our phone calls. They were doing this at our business and they didn't interrupt us while we were working.

THE INITIAL INSTALLATION WENT WONDERFUL, WE WERE NEVER WITHOUT HEAT. THEY ARE GOOD AT COMING OUT IF YOU NEED THEM FOR EMERGENCY SERVICE. THEY ARE FRIENDLY AND KNOWLEDGEABLE.

Called mid-morning and service tech, Tim C, arrived mid-afternoon (first hot day of the year and they were very busy). Even though it was about 90 degrees and he had been busy all day, Tim greeted me as though I was his first customer of the day. He was professional, positive, and respectful of our property. He explained the trouble-shooting he completed and provided me with a detailed explanation of the work needed to done to fix our unit. A/C is working well.

Overall excellent. They were not able to schedule a start up for the installed furnace unit after the heating season had began. So we were cold for a few days.

They are really helpful and reliable and trustworthy.

They were nice and the work was good. They even wore coverings on their shoes. I would work with them again.

We had a terrible incidence last year because the Gas Company had found a leak in the front. We had to have the furnace turned off for 24 hours in January. The Gas Company came out and couldn't get the pilot light lit so we called Stack Heating. They came right and took care of the problem. They are so well trained and I'm comfortable having them in my home.

They were very prompt came the same day we asked and explained things intelligently.

I called Oswald in the morning after my hotwater pilot had gone out. He had a mechanic available and sent him over right away. Mike arrived, went straight to work and had the thermocouple fixed within a half hour of arriving. He even suggested a few things that maybe corrected in the future for safety, but did not press for an appointment. Work was completed for less than the estimate given over the phone.

COMPANY CALLED TO SAY WORKMAN WOULD BE THERE, AND HE WAS. THIS BEING A TOWNHOUSE, REPLACEMENT WAS IN TIGHT PLACE IN A SO CALLED CLOSET, NEXT TO FURNACE, WITH ACCESS FROM GARAGE. HE WENT ABOUT HIS BUSINESS REMOVING OLD TANK AND CALLED COMPANY FOR HELP IN SETTING NEW TANK. EVERYTHING WENT WELL WITHOUT MY INTERFERENCE. HE CALLED TO SHOW ME THERE WAS NO GAS OR WATER LEAKS AND INFORMATION ABOUT TANK AND CLEANED UP WORK AREA. JOB TOOK ABOUT 3 HOURS.

I AM VERY IMPRESSED BY THE WORK DONE BY ANDY STACK AND SONS. ALL THE EMPLOYEES ARE BRIEFED ON THE STATUS OF THE OVERALL SYSTEM, WHICH ELIMINATES TIME LOST TRYING TO ''RECREATE THE WHEEL.'' BRIAN STACK HAS BEEN VERY INVOLVED IN OVERSEEING ALL CHANGES AND REPAIRS. THE EMPLOYEES TAKE SPECIAL CARE TO NOT CREATE A MESS IN OUR HOME AND CLEAN UP AFTER THEMSELVES. DURING THE LATE WINTER WHEN THERE WAS SNOW AND SLUSH ON THE GROUND, THE EMPLOYEES WORE PLASTIC COVERS OVER THEIR SHOES EACH TIME THEY CAME IN THE HOUSE. THEY ALWAYS PUT DROP CLOTHS DOWN WHEN WORKING - EVEN IN THE BASEMENT. MY FAMILY HAS USED THE SERVICES OF A NUMBER OF COMPANIES THAT SERVICE HOME STEAM HEAT SYSTEMS. THIS IS THE FIRST COMPANY WE'VE FOUND THAT TRULY UNDERSTANDS THE SYSTEM AND ASSURE THAT ANY EMPLOYEE WORKING ON THE SYSTEM HAS AN UNDERSTANDING OF PAST CHANGES MADE AND CURRENT SYSTEM ISSUES. I HIGHLY RECOMMEND ANDY STACK AND SONS TO ANYONE LOOKING FOR HEATING/COOLING SERVICE.