One Hour Heating & Air Conditioning - Cleveland

Excellent. They matched a competetors coupon who did a no show the day prior (Kasidonis, do not use). Ed arrived and was greeted by two large (but friendly dogs), was friendly, articulate, knowledgable and even went to the extent of filling the dogs water bowl on the deck by the unit (they kept him company). Service was excellent from the receptionist call (very professionnal and outgoing) to when One Hour Heating and Cooling pulled out of my driveway.

They come on time, inspect, put booties on their shoes (I love that) and then do the repairs or cleaning. They are always polite.

After they installed our furnace they committed to a service contract with us. This involves furnace filters, cleaning, etc. They give you a window of an hour as to when they are going to be there. They always call before they come out.

I got them to install two furnaces in the house recently. Every year they come and clean the furnace as well as the air conditioner every year. They seem fine and they let me know when some parts are broken so that it could be taken care of. They informed me about my broken furnaces which I noticed and got them to replace it. Their price is okay.

Everything has been very good. They are very good at what they do.

I dealt with Terry Mitchell for over 20 years - Mitchell's was a local company. I have recently learned that Terry sold the business to a national company, i.e. One Heating and Cooling, several years ago. He was retained as a 'consultant' and became increasingly less involved in the company. It is my understanding that he is no longer involved in the business. The business model changed dramatically when he sold the company. 'One Hour' started to strongly push maintenance agreements. I had several minor furnace repairs, i.e. $200 - $300. Each time, they strongly 'encouraged' me to replace the entire HVAC system (air conditioner 10 years old) with an estimated cost of over $7000. They would not identify the equipment supplier not provide any equipment efficiencies. On one occasion, I overheard a repairman's conversation with the office trying to explain why a previous repair call didn't result in the sale of new HVAC system. In August 2007 I signed a new 'yearly' maintenance agreement that the serviceman. I just finished (December 2008) a conversation with One Hour concerning this agreement. I wondered why I was still being charged a monthly fee after 16 months. The clerk informed that contrary to what the serviceman told me that I signed a 'perpetual' agreement and I should read the 'fine print'. I had to either send the a letter or fax to terminate the agreement. I sensed from this conversation that my experience with maintenance agreements was not unique. I feel One Hour's employee was less than honest with me. I have just sent them a termination letter. Recently, I have also been told that One Hour now uses 'private label' HVAC equipment as part of their business model. Use of private label equipment makes it difficult to compare pricing with other HVAC contractors. It appears to me that their 'current' business model is we sell - you don't buy. I prefer to purchase from a local business with less aggressive selling techniques and who use 'name brand' equipment that I can investigate. There are websites that provide customer reviews of various equipment manufacturers equipment in real world applications. I do not know how to evaluate 'private label' HVAC equipment whose actual manufacturer and/or materials of construction are not known to me.

They have done a lot of work for us. A few years ago they put in a new furnace, and they come to service it every year. The technician was pleasant, helpful, and courteous. The work was done quickly. I think the price was reasonable for what they did.

They're prompt. They come when they say they will, they stick to the budget. I would recommend them.

Making the appointment was easy and painless. I was given a 2 hour window and the tech arrived about a 1/2 hour into the window. He was very polite and reiterated what the call charges would be before he started the service. He was a good listener and tried 2 scenarios before opening up the heat pump and finding the problem. He showed me the part and explained what it would cost to replace. He quickly replaced the part and verified that the a/c was once again functioning. He wrote the invoice, went over the charges again and was on his way. I was pleased with the service of this provider and would use them again.

They seemed very competent. They were very polite and arrived promptly. They were good people to deal with. I would recommend them (The approximate cost is for a one year contract).

I called based on a promotional letter I received claiming big discounts on a new furnace. The representative was on time and friendly. I was annoyed when he said he couldn't provide the estimate and said he would have to come back in person to give me the estimate. The visit took way too long due to him trying to be overly social. When came back the following week, it was all about high pressure, wheeling-and-dealing sales. His initial prices were almost double my other quotes, but then he started into "if you buy today, I can give you this discount". Finally, he tried to talk us into a no-brand (a "house brand" really) furnace and A/C. When I tried to politely show him the door, he tried to impress upon me that he couldn't guarantee the discounted system would still be available tomorrow -- I should sign up immediately. His quote for a no-name system (and in-house guarantee) was still a bit more than my quotes for name brand (and manufacturer warranted) systems.

They were very, very good. I am very pleased with their work.

One man performed this job. He was very polite, on time, courteous. I highly recommend this company overall - they also installed our furnace and central air - they lay down tarp like blankets to keep your home clean and they do an excellent job cleaning up when the job is finished.

Estimator Randy was very thorough compared w/other companies ensuring we had the right size unit - not too big or too small. He measured all rooms explaining what size units were needed. Installers were on time, polite, hard working and wearing uniforms. They cleaned up after themselves very well!

ALL WORK WAS EXPLAINED, WE FELT THE PRICE WAS FAIR. WE DID GO WITH A SERVICE CONTRACT AS OUR UNIT IS OLD, THAT ALSO WAS EXPLAINED, AND HAD DIFFERENT OF COVERAGE and PRICING.

THE TECHNICIAN WAS VERY KNOWLEDGEABLE. THEY HAVE THREE LEVELS OF SERVICE AND THEY EXPLAINED THAT VERY WELL. I PICKED THE 'SILVER' AGREEMENT AND FOUND IT TO BE VALUABLE. IT IS REALLY NICE. IT INCLUDES TWO ANNUAL CHECKUPS AND A DISCOUNT ON PARTS IF THERE IS ANYTHING THAT NEEDS TO BE DONE. APPROXIMATE COST IS PER MONTH.

NEVER HAD ANY PROBLEMS, VERY PROFESSIONAL, AND JUST AN ALL AROUND EXCELLENT COMPANY.

SERVICE WAS GREAT. THE WORK WAS COMPLETED IN THE TIME ESTIMATED. GREAT CARE WAS TAKEN TO PROTECT OUR FLOORING AND CARPET FOR THE REMOVAL OF THE OLD TANK. WE HAVE USED THIS COMPANY FOR OUR HEATING AND COOLING AND WOULD RECOMMEND AGAIN AND AGAIN.

THE TECHNICIANS ARE VERY KNOWLEDGEABLE AND CLEAN. THEY WERE BOOT COVERS OVER THEIR SHOES WHENEVER THEY ENTER YOUR HOME.

THROUGHOUT THE ENTIRE PROCESS (THE SALES, SCHEDULING, INSTALLATION, INSPECTION, DUCT CLEANING), THE ENTIRE STAFF WAS FRIENDLY AND PROFESSIONAL.

WE RECEIVED A LETTER IN THE MAIL FOR SPECIAL OPPORTUNITY DUE TO OVERSTOCKED FURNACES AND A/CS (SUPPOSEDLY COULD RECEIVE $1,700 FURNACES FOR $341). SALESPERSON WAS VERY NICE AND FOLLOWED HIS SALES TRAINING PRACTICES TO A TEE, BUT THIS RESULTED IN A SALES CALL THAT LASTED ABOUT AN HOUR AND A HALF OR SO. WAY TOO LONG. THIS WAS A BIT OF A CON FOR THIS COMPANY IN OUR OPINION. ALSO THE FURNACES THAT YOU COULD GET THE DEAL ON WERE NOT A BRAND NAME THAT WE WERE REAL FAMILIAR WITH (BUT MAY BE VERY GOOD FURNACES FOR ALL WE KNOW). THE 'SPECIAL' WASN'T ANYTHING SPECTACULAR EITHER. WE DECIDED TO GO WITH ANOTHER COMPANY BASED ON PRICE (AND LENGTH OF SALES CALL!).

THE SERVICEMAN (DON) WAS VERY PROMPT, COURTEOUS AND PROFESSIONAL. I WAS IMPRESSED WITH HOW HE WENT OVER ALL THE DETAILS OF THE REPAIR AND MAINTENANCE ISSUES WITH ME. HE PRESENTED A SERVICE MEMBERSHIP PROGRAM TO ME WITHOUT PRESSURING ME INTO IT.

THE SCHEDULER OF THE APPOINTMENT GAVE A TWO HOUR WINDOW FOR THE APPOINTMENT TIME. IT DID NOT CAUSE A PROBLEM AS THE TECHNICIAN ARRIVED 15 MINUTES INTO THE TIME BLOCK. THE SERVICE WENT WELL. A MEMBERSHIP PROGRAM WAS PRESENTED THAT SEEMS TO BE WORTHWHILE FOR THE PRICE BUT THE DETAILS ARE SKETCHY AND MORE INFORMATION IS NEEDED TO MAKE A DECISION.

WE WERE VERY HAPPY WITH THE WORK. I THINK THAT THIS SERVICE IS OUTSTANDING. HE WAS VERY PROMPT AND COURTEOUS, AND WE ARE VERY HAPPY WITH THE JOB.

INSTALLED AIR CONDITIONING UNIT, HUMIDIFIER, AND AIR CLEANER. PUNCTUAL, THOROUGH, PROFESSIONAL, AND FRIENDLY. HAVE ALWAYS BEEN OUTSTANDING!