Response from DUKE INSPECTION SERVICES INC
Duke Inspection Services welcomes customer feedback and would try to help resolve any issues in a timely manner. Unfortunately, in this case, Duke was not made aware of the customer's opinion until this review was posted on Angie's List over 1 year and 3 months after the service was provided. This inspection was conducted in June 2014 (not Sept 2015). To be fair, the client has never communicated any problems or concerns to Duke Inspection Services. Duke Inspection Services reached out to this client on 10/13/15 to try find out what led to this review, but never heard back from the client. Duke Inspection Services is committed to customer satisfaction and retains an overall rating of A with Angie's List and A+ with the Better Business Bureau. It is too bad that Angie's Lists doesn't try to verify the specifics of these reviews. For example, the rating for price is "D"... although the price paid by the client for a home inspection report and radon test was very competitive when compared to other local home inspection companies with similar experience and qualifications. How can a company offer low pricing and still be rated "D"? (that's just 1 example of Angie's rating system) In my opinion, Angie's List should check out these reviews before they are posted! Note: Duke Inspection Services does not pay Angie's List for advertising or preferred listings.