Kitchen Solvers of Greater Cleveland

We hired Kitchen Solvers of Greater Cleveland to remodel our kitchen. There were red flags from the very first that we should have noticed. First, the contract. It is very cumbersome and demands 90% of the money before the job is completed. That being said there were many issues. Jay is not a man of his word. He told us many things that simply didn’t happen in a timely manner. His workmanship is not good. We have 3 very glaring issues; a large gouge in the sink, a hole where the countertop does not meet the wall, and braces under the bar that show. It would be major to repair these mistakes. We will live with them. In August, before we signed the contact, we told Jay not to start the project unless he could get it finished before the Thanksgiving holiday. We were in no hurry and said he could start in January of 2024. We had a house full of company coming for Thanksgiving and we were also celebrating our 50th wedding anniversary. Jay told us this would not be a problem. He assured us as time went by that he would be done the Friday before Thanksgiving. The week before Thanksgiving Jay came several days, late morning or early afternoon and worked well into the night. Of course, he asked us if this was OK and we naturally said yes because we were running out of time to finish the kitchen. One night he stayed until midnight. The job was finally competed the Monday before Thanksgiving at 8:30PM. Jay does not communicate. There were times when we didn’t see him or he was here for a short period of time for several days. There was plenty of time to complete the job if they had worked. He originally told us the countertop would not be a problem as it was made in house and took from 2 to 3 days. Our countertop took 7 days and then was not correct. The Plumber came to do what he had to do and not only was Jay not here but neither was the countertop or sink. There were also extra costs that we did not expect. Jay originally told us the quoted price was all inclusive. We had issues with the backsplash and the sink faucet which added $775 to the cost. Naturally Jay said neither of these was his problem. We disagree. After completing the job, we had a list of issues that could be fixed. They came and fixed what they could. They still had to replace a damaged door which Jay told us would take a few days. Two and a half weeks later we had not heard from him so I called corporate Kitchen Solvers and that afternoon I hear from Leslie. This is the first time in our 80 years of life that we have published a negative review. Just be careful if you are considering Kitchen Solvers (Jay) for your remodeling project. Our experience was not good. If you want more information you can get our number from Jay. If he refuses to give it to you, it is an indication that the above is correct. George and Joyce Smith