I FIRST SAW THIS COMPANY AT THE CLEVELAND HOME AND FLOWER SHOW. THE COMPANY SALESMAN SEEMED KNOWLEDGEABLE AND HONEST AND THE INFO GIVEN ACCURATE. I WAS WORKING WITH A NON-PROFIT GOVERNMENT AGENCY TO HELP FORESEE THE WORK AND TO MAKE SURE ALL NECESSARY PERMITS, ETC.. WERE PERFORMED. PROBLEMS STARTED WHEN I FOUND OUT THAT THE COMPANY WAS NOT BONDED OR LICENSED IN CLEVELAND. THEN WHY WERE THEY AT THE CLEVELAND HOME AND FLOWER SHOW? OBTAINING THE BONDS AND PERMIT TOOK AN EXTREMELY LONG TIME WITH MANY EXCUSES ALONG THE WAY. EVENTUALLY, MONTHS BEHIND SCHEDULE, THE JOB WAS DONE. I ONLY FOUND OUT THEN BY THE TECHNICIAN THAT MY FLOORS WERE IN POOR CONDITION, AND THAT THE SYSTEM MAY NOT WORK. THE TECHNICIAN'S WORK WAS DONE AS SPECIFIED, BUT I STILL HAVE WATER IN MY BASEMENT. ALSO, THE CITY OF CLEVELAND INSPECTOR REQUIRED A DEDICATED OUTLET FOR THE SUMP PUMP WHICH THE COMPANY NEVER SAID THEY WOULD NOT INSTALL AND REFUSED TO INSTALL IT. THE INSPECTOR GRADED THE WORK AS'C'. I THANK THE CITY OF CLEV
Description of Work: BASEMENT WATERPROOFING USING THE 'BASEMENT DE-WATERING SYSTEM'. IT IS A WALL SYSTEM ADHERED WITH A STRONG ADHESIVE TO MOVE WATER TO A SUMP PUMP TO BE CONNECTED TO A OUTSIDE DRAIN.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$2,694
Response from QUALITY BUILDERS AND REMODELERS
THIS JOB WAS PAID FOR BY THE CLEVELAND ACTION TO SUPPORT HOUSING, INC. AND DUE TO HAVING A THIRD PARTY INVOLVED WITH ALL OF THE PAPERWORK TOOK A VERY LONG TIME TO PROCESS. OUR STAFF MADE EVERY EFFORT TO PROCESS THIS JOB EXPEDIENTLY. WE WERE DEALING WITH A GOVERNMENT ENTITY. WE HAVE NEVER RECEIVED A TELEPHONE CALL OR LETTER FROM THE CUSTOMER REGARDING ANY ADDITIONAL CONCERNS ON THE PROJECT. THE JOB WAS COMPLETED IN OCTOBER 2004 AND THE CUSTOMER WAS GIVEN A "LIFETIME TRANSFERRABLE WARRANTY". WE'VE NEVER HEARD FROM HER REGARDING ANY PROBLEMS WITH THE SYSTEM.
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Service Categories
Basement Waterproofing,
Kitchen and Bath Remodeling,
General Remodeling
FAQ
QUALITY BUILDERS AND REMODELERS is currently rated 2 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
QUALITY BUILDERS AND REMODELERS accepts the following forms of payment: Check,MasterCard,Visa
Yes, QUALITY BUILDERS AND REMODELERS offers free project estimates.
No, QUALITY BUILDERS AND REMODELERS does not offer eco-friendly accreditations.
No, QUALITY BUILDERS AND REMODELERS does not offer a senior discount.
No, QUALITY BUILDERS AND REMODELERS does not offer emergency services.
No, QUALITY BUILDERS AND REMODELERS does not offer warranties.
QUALITY BUILDERS AND REMODELERS offers the following services: BASEMENT WATERPROOFING. GENERAL CONTRACTING. KITCHEN & BATHROOM REMODELING. ADDITIONS.