Sandstone Excavating

I used them based on the recommendation of a friend and because of the appeal of using one company to replace my porch slab and install my egress window. in hindsight that was an extremely regrettable decision. I paid deposit for both jobs 6/8/21. after several delays work didn't start on the porch until 10/11/21. they said my foundation was bad (which i believe was probably true) and that it would be another $8,300+. i approved. they had to dig out the front steps and a section of the sidewalk when digging to replace the foundation. they didn't measure the existing step or sidewalk before removing it and then got frustrated with me that i made them expand the forms they made 2x until it was the exact dimensions of what they replaced. it isn't my job to measure the steps & sidewalk. a professional company should be thinking of that and handling it. i'm just glad i randomly had pics of the step with the exact measurements. 11/8/21 the porch work was done and I was told they would likely install the egress a week later and it would take 2 days start to finish for the egress. Please keep in mind I paid the deposit for the egress and the porch 6/8/21. 11/28/21 i’m told they have to check on the window and they’ll get back to me. 12/8/21 I haven’t heard anything so I check in again. I’m now told they wont have the window until 1/21/22. I’m thinking this must be the most specialized part in the world. Since they were going to tear our yard up for the egress window, it was never put back together after the porch and foundation replacement so all winter long my yard was a complete eye sore mud pit with a large pile of dirt in it. 2/4/22 I’m told the window has finally arrived. I don’t hear anything until I reach out again 3/1/22 when I’m essentially told “soon”. 3/8/22 I reach out because snow is melting on the brand new porch slab and the water is running toward the house. To his credit, the owner came right over to inspect the porch, admitted they installed it wrong, and stepped up by replacing it at no extra cost to me. the 2nd porch slab replacement took a bit and was very sloppily done. Corners were cut the 2nd time around. For example, they didn’t remove the 3 porch support posts the 2nd time like they did the first time. They got concrete all over the siding and even the ceiling of the porch (we learned that doesn’t come off with a power washer). They were very sloppy where the porch meets the house on one side and just left a half inch gap. It was clear at this point we were dead money and an afterthought. The tear out happened relatively quickly but the re-pour of the porch didn’t happen until 5/4/22. When the egress finally starts I see the window that took 6 months to arrive. I promise you it is the least unique window in the world. Its just a window. I could have gone into any store and bought this window without waiting 6 months. There is nothing special about it. The window should have been ordered 6/8/21 and it wasn’t and then they got caught up waiting. They took several weeks to remove the temporary porch supports that were installed for the 2nd porch slab replacement. When they finally put our yard back together it was just the most cheapskate way possible and they never came back and sealed the porch slab. After 3 weeks (6/3/22) I reach out again asking when we can expect the last few loose ends with the porch to be tied up. Without any word or progress, I reached back out 6/27/22 letting them know its been 54 days since the porch was poured and it hadn’t been sealed yet. I’m told they haven’t forgotten about it. 7/22/22 I have not heard anything else or had anyone come back to seal the porch slab. I reach back out about it. I get no response at all. 9/8/22 I call and leave a message to ask when the porch will be sealed. I get a text back saying they will eventually re-seal the porch. As of 10/10/22 when writing this it has been 159 days since they re-poured the porch slab and I have not had anyone show back up to complete the work. I have not had anyone call or text since 9/9 to provide any follow up or updates. I felt compelled to write this after some poor lady in my town posted her horror story with them in the town facebook group. I paid sandstone over $25,000 and can’t get them to complete the job. It is truly shameful. I did not deserve this. I could not ever consider using them again. Hands down my worst experience ever dealing with a contractor.

Overall experience went very well! I called around and after we met and went over what the job entailed I felt confident that Sandstone was the right company for the job. They were very profession and respectful. Everything that was discussed and proposed was done with no hidden costs or surprises. The job was done on time and when it was finished everything was completed to my satisfaction.

Went great! Would hire again.

Great service and friendly staff. Would recommend to anyone