CUSTOM BUILT MASONRY

Matt provided several services for us and all met our expectations, and to our satisfaction. In addition, when his custom built masonry mailbox was knocked over by a very recognized local power wash company, he was able to duplicate the original and once again, we were very satisfied.

It did not go well, and I recommend that you do not use this provider. I contracted this company to build a masonry mailbox in March 2012. The mailbox was to cost $1200, and I paid a $600 deposit. An initial date was agreed upon in March 2012, but had to be cancelled due to rain. I went on vacation in early April, and we agreed to do the job when I returned. This never happened. I sent emails and voicemails during the next few months asking when the job would be done, and the provider assured me he was putting me on his schedule. Finally, an email and voicemail went unanswered in August, and I became concerned about the project. I sent an email cancelling the project and asking for my deposit to be returned, and this resulted in a phone discussion with the provider. The provider claimed he was living paycheck to paycheck, and that he didn't have my money. To be clear, he had spent my deposit, instead of putting aside the money to pay for materials to build my mailbox. This is dishonest unethical behavior, in my opinion, and I consider the money stolen. I gave the provider two weeks to come up with all of my money, or at least a plan to pay me back. He did nothing. No calls, no emails. One week before the deadline, I emailed him to let him know I would write a bad review on Angie's List (and take other actions). He responded to my email and told me the he wasn't likely to come up with the money, and indicated that the reason the mailbox didn't get built was my fault. As expected, this is the last I have heard from him, and I have lost $600. I strongly recommend that you stay away from this contractor. If you do decide to use him, please do not give him any money until the work is completed to your satisfaction. I am also contacting the city of Amherst, OH with a complaint.

The chimney looks great. We are very pleased with the work he did. My B grade only comes from the clean-up end of the job. I might have expected more attention to sweeping up after the job and removing the old chimney materials. I definitely had the impression that he would have cleaned up much more carefully if I had asked, but I am not a very demanding person. I shouldn't have to tell them that cleaning up is an important part of the job. So I down-graded the job to a B so that maybe this company will think about the clean-up end a little more. The fine work he did would be A-level with that.