Roof Pro Services

If I could give this company a zero star rating I would. My husband and I are purchasing a house with a 203k loan (home improvement loan) and we had about 6 contractors come and bid to replace the entire roof. Roof Pro was the cheapest bid we received so we decided to move forward in the process with them. About 2 weeks after we received the bid from Denise, the apparent owner, we were asked by the bank to have each contractor give us 2 references from previously finished jobs. This was an easy task for every other company. Denise seemed to find it more difficult. I called and emailed countless times for a week with no reply. Once I finally got a hold of her she told me her phones & website were down. It took her a few days to actually send the information to me, which of course she got it to me past our deadline. It is now about a month later and we are finally reaching the end of the grueling process of the 203k and the bank tells us that before we can set closing there are 3 basic forms they need from each contractor - W9, proof of liability insurance & proof of license. These are three things that should be sitting in a drawer that you can pull out and fax or email within minutes of getting the request - unless you're Denise. I called and emailed the Friday we found out we needed these papers, no reply. I called the following Monday, no answer. I emailed Tuesday, no reply. I called Wednesday and finally got a hold of her. The excuse was, yet again, that the phones were down. We spoke about 9:30am, I let her know that it was very important that we got the papers that day since we were at our deadline and I had been trying to get a hold of her all week. She told me it wasn't a problem and that she would have everything to me that afternoon. 2:30 rolls around, no papers. I call and she tells me she will get to it. 4:20, no papers. I call, she tells me she is working on it. 5:15, no papers. I call. She says she is sending them shortly. 6:20, no papers. I call. She says she sent them 10 minutes ago. I told her they still weren't in my inbox and I asked her to please send them again. She says she will and we hang up. I wait 5 minutes with my mouse glued to the refresh button - nothing. I call. She decided to leave for the day. The next morning I started calling their office at 8:30 when they say they open. No answer, shocker. I called every 10 minutes until about 10am or so. The phone just rang, there isn't even an answering machine. I finally get a call back about 10:15 and it is Denise. She tells me her phone was unplugged, I am sick of hearing it. I ask her what email she is sending the papers to and she tells me the wrong email. Dingbat. I tell her to just reply to one of the MANY emails I sent her asking for the papers and there should be no problem. She refused. She told me that it worked best for her to fax. I told her I was at work and there wasn't a fax machine close, but if she really was sending it right that second, I could get to one. She told me it was sent, so I ran to the machine only to find that a paper was missing. She only sent me 2 of the required 3. I call. The line is busy. I call again, she answers. I told her about the missing page and she told me she would send it to me shortly. I was reaching my limit on patience. We were about to lose the deal on this house because she couldn't get me three basic items in week's time. I told her I was at work and I didn't have time to sit by the fax machine all day and hope that she would actually send the paper. I told her she had to email it because that was what worked best for me. She refused. I asked her if there was someone else there that I could speak to because this simple task seemed too large for her. She said no. I asked if she was the owner, she said "Yes, I am the owner" drenched in attitude and hung up on me. My husband and I had a huge decision to make. Once you close on a 203k purchase you are locked into the contractors you submitted to your bank before the deal was final. You are not able to change contractors down the road. We didn't want to be stuck with her, but we were at the end of our clock and had already come so far with her as a selected contractor. We decided to chance it and switch contractors. We decided she wasn't worth the risk. If it was this hard to get three pieces of paper, what would it be like trying to get a ROOF?! And on the off chance that she actually followed through and completed the roof, would she hold up the warranty guarantee. My guess is no. Luckily we have an amazing realtor who put us in contact with RLS Construction and Karen was great. She had a bid & all required papers to us within the hour of the request. If you are considering using Roof Pro, I strongly recommend you reconsider. Denise lacks organization and standard social skills that you need in order to run a proper business. It just seems like a scam.

The old roof was 22 years old, and in dire need of replacing. There was significant water damage to the area just above the gutters, due to the ice dams last winter. The job took a few days longer than they expected due to the "bad wood." they encountered when the shingles were ripped off. They were prompt, cheerful & courteous. They cleaned up their work area every night, no nails or garbage anywhere. I would definitely recommend them to anyone looking for a new roof, or repair.