MIDWESTERN PLUMBING SERVICE INC

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The amount of time delay they had for starting my job was about one week. The interior plumbing drain lines under the basement slab were placed in inconvenient locations that did not coordinate closely with the plumbing fixtures and supply and drain lines. This will lead to inconvenient and awkward placement of plumbing fixtures in the future basement restroom when it is finished. The excavation team and their equipment were pulled off of my job WITHOUT NOTICE in order to respond to a new job with a new client. No one returned to my job, that had open trenches and incomplete work, for over two weeks...this held up other contractors. At one point during construction, the manager had informed me they had 10 employees for 15 jobs...so therefore they were already over committed. After 2 to 3 weeks delay and no response to my phone calls, I terminated the contract and hired another Plumbing Contractor for the interior work. Coincidentally the open trenches were filled the next day.

Very well. Gave a 2 hour window for arrival both visits and arrived on time. Correctly assessed problem and located a fix for a 20 year old jacuzzi. Very satisfied.

Kevin was on time, explained everything he did and gave us suggestions for downspouts at another part of our house.

WOW!!! Water backed up into my basement through a floor drain--I called at 4:45pm on a Friday and someone was at my house by 6:00pm. Brian arrived at my house in uniform and was extremely polite and friendly. He immediately went to work and found the septic pump in my basement was not working. He said the switch probably was shot and in short, the whole pump would have to be replaced for $793.77!!! He said that they could have the pump ready for install on Monday and explained how to avoid another backup. Ken arrived right on time for my 2nd appt and was in uniform and very friendly. After a few minutes, Ken called me to the breaker box and pointed out I had 2 breakers (labeled ''Lights'') tripped. Turns out they were mislabeled and they were really to the septic pump. There was no way for Brian or Ken to have known they were to the pump. Ken fixed a my running toilet quickly and was done! I appreciated the honesty and not getting charged to flip a breaker!!

THEY WERE THE MOST RESPONSIVE TO OUR REQUEST FOR A QUOTE. THEY UNDERSTOOD THE NEED AND HAD DONE THE SAME PROJECT FOR MANY OTHER HOMEOWNERS, AND THEIR PRICE WAS HALF THE PRICE QUOTED BY OTHERS.

THEY CAME OUT PROMPTLY, BUT NEVER SENT A WRITTEN ESTIMATE. I HAVE CALLED THEM SEVERAL TIMES AND ASKED IF THEY EVEN WANTED TO DO THE WORK. THEY TOLD ME THEY WOULD GET THE ESTIMATE TO ME, BUT IT WAS NEVER SENT. I ASKED FOR A REFUND FOR THE ESTIMATE ($49), AND THAT WAS NOT SENT EITHER. ESSENTIALLY, AN UNREPUTABLE, UNRESPONSIVE COMPANY. VERY UNHAPPY AND FRUSTRATING SITUATION.

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