I really liked George when he came to evaluate the project and returned to attempt a moderate fix. He was creative and thoughtful in his approach, and his attempt demonstrated his good skills. However, when the job proved to need a more involved and complex solution, I did not see the follow-through I would hope for. I received an estimate, which after I discussed with my wife we accepted, and I was promised a contract and a potential schedule. I never received the contract, nor did the company respond to any of my requests or provide any further communication. Frustratingly, I have lost time I could have used finding a reliable contractor.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Odette G.
10/2024
5.0
George is an incredible woodworker and did an equally incredible job on my stairway. He is very efficient and shows up when promised. He never left a mess at the end of the day which, for me, was appreciated. My bannisters have a new look and I cannot get over the great job he did! I would HIGHLY recommend him! Also, the customer service was unmatched. Marcus contacted me right away after submitting my request. He also followed up when he said he would and he was extremely responsive. I never had to 'chase' him down to get an answer. Again, I would highly recommend Royal Stairs and would give them 10 stars if I could!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Matthew K.
10/2024
5.0
Replaced basement stairs. Did excellent job. George is the Man!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Andraya M.
10/2024
5.0
Honest good quality work
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kate S.
10/2024
5.0
George and Markus were very nice and did an absolutely beautiful job on our handrail and spindles that were installed inside our home. Would highly recommend! They went above and beyond to keep things clean and even touched up with paint where needed!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kaitlyn W.
09/2024
5.0
George did a very good job. He was very polite and accommodating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kristin W.
08/2024
5.0
I had an outdoor railing installed and they did a great job!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ericka P.
08/2024
5.0
These guys are Excellent they are Very ProfessionaL and they work Fast! They do a really good job
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Diana M.
07/2024
5.0
Excellent work and great customer service. I would definitely recommend and will consider for future home projects.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Debbie & Donald M.
07/2024
5.0
I would like to thank Violet for her great customer service! I would also like to thank George for his expertise installing railings for my husband who recently had total knee replacement. I highly recommend Royal Stairs Construction! A-1
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mark D.
07/2024
4.0
Professional
Rating Category
Rating out of 5
quality
4.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Heather E.
05/2024
5.0
George did an incredible job. His work was done so quickly and with such high quality. We are so amazed and have gotten so many compliments! Highly recommend Royal Stairs to anyone looking for stairs, deck or porch repair or rebuild.