I decided to start my own company and work for myself. It is my company so I can offer my customers the same high quality work that they would pay one of the big name commercial companies at a fraction of the price. I pay my guys well and I pay them what they are worth. In the future they will also get a percentage of the profits as my company grows. My company will not succeed without them and there hard work by my side. We really care about the work we do and our customers being happy with the completed project.
Description of Work: Total Landscape cleanup and re-do
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol L.
09/2018
3.0
landscaping, mulch, pavers, gravel
+ 1 more
Follow up from my 10/29/17 review posted. Landscaping with Heart made a commitment to return and edge the large rectangular front garden and replace a plant in 2018, from the job done October 2017. They stopped out to look it over late spring, but never returned to perform the work. They provided me an estimate for additional work I was looking to have done, but didn't follow through on the completion of the original work.
Description of Work: Transformed a large, rectangular front and side garden into a natural artistic landscape. Removed bad soil, brought in new, sculptured soil to add dimension and shape. Installed fabric and a variety of low maintenance plants and perennials for seasonal color. Installed rock mulch and larger boulders randomly. Planted grass seed. Back yard - prepped soil, installed plants, fabric, rock mulch, landscape ties, brick walk way and repaired gardens from a prior cement installation.
It NEVER was finished. And the job started in the Fall of 2016. I had just moved here and was new to the city and my home. At first it all seemed to go well. The clearing of overgrowth and the fence removal with the crew went fine. But then they brought some wrong plants and not the right amount of the others. They also didn't get the shrubs they said they would. When there was still work to finish, they left me hanging when they started a big new job. I had to keep contacting them. Their business listing says Juan Fonseca, but I was introduced to John and Jonathon. I was told they were partners, in which I think John is Juan Fonseca. I would get bounced back and forth between the two of them with their different phone numbers and texts. When I was told one or more of them would be there or come back, they were very late and many times didn't show up at all. Most of the time this was Jonathon. I was dealing with the most. I had been told they would make the plant corrections and they would come back in the Spring to finish and fix the rest because it was the end of the season. I wasn't too happy about that along with some of the work they had done so far. One example was they didn't do a very good job on the weed barrier sheeting. In many areas it stuck out, was thickly folded at borders (which showed) and stuck out at the tree bases where they didn't cut it down enough. It was really glaring, but it was left that way. The bark mulch or whatever they called it was put down very unevenly. There were bare patches, thin areas and some areas where there was so much that a fellow that was planting in the Summer had complained about it. At times, he had to dig through it to get to the ground itself. He even asked who did such a lousy job. In addition, a great deal of the cord wire connecting the low voltage lighting was laying on the surface where you could see it, which looked bad. They promised to cover it. These were just some of the things that were wrong and the way things had gone to that point. But I was promised they would make it right when they came back in the Spring. I trusted them to return and get things fixed and completed in the Spring as they promised. When Spring came, I was dealing with injuries from a bad fall and other problems and work with the house. Before I knew it, it was summer and other necessary projects that had been planned were starting. I was wondering about why they hadn't returned and was going to contact them when I got sidelined with cancer. I had to have surgery and chemo, but when I was able, I contacted them at the end of summer. Up to that point, they still hadn't contacted me. Their first response was that they were wondering why they hadn't heard from me!! Seriously?!! I think the real question is, "Why didn't you return and finish the job you were supposed to do back in the Spring like you said you would??!" I told them what was going on with me and they came over and we all did a walk thru. They promised to get the plants, fix the lighting, etc. and John nicely said they would even weed. It all seemed to go very well that day. But then, just like before, they didn't show up on the scheduled start date with no call, no text, nothing. When I called, I got a lame excuse and it all started again with them backing off of what they said they'd do and even actually started to argue about it. They conveniently wouldn't recall what they said they'd do and argue about the rest. Then they would tell me their customers think they're great. They even threw in my face that they were nice enough to hang up a few Halloween items for me the prior Fall that were too high. What does that have to do with the problems at hand and the work that is still unfinished? And aren't I a customer? I was told they would come back another day and finish, but they pulled the same thing again. No show, excuses, changing what they said. Then they actually flat out refused to come back at all saying they didn't owe me any work, plants, nothing! Unbelievable. I have never dealt with a company that is so brazen with what they say and promise and don't come through. I put in some photos here I took some time ago showing exposed lighting wire and bare patches where bark mulch should have been. There is so much more to this story and so many details that it would be impossible to write it all here. They took advantage of me every step of the way, which is wrong in any given situation. But when they made those last promises knowing how sick I was from treatment, it makes it really despicable. With my experience with them, you would think their name would be Landscapes Without A Heart.
Description of Work: Clearing overgrown backyard, partial fence removal, plantings, simple low voltage lighting install, plastic weed barrier, bark mulch, some outlet install and pruning.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$12,000
Craig J. M.
11/2017
5.0
landscaping
+ -1 more
Did a great job and did what was expected and then some. Would definitely hire again and recommend to anyone.
Description of Work: Needed new home lawn installation & culvert work done by front driveway apron.
Awesome, Awesome Job, very pleased with Landscapes with Heart, prompt response with estimate request and all additional questions. Personable, professional, conscientious, honest and easy to work with. Excellent communication, kept me informed before job started and as job progressed, walked through to make sure I was satisfied. Superior work ethic, all four worked hard and as a team, cleaned up every night before leaving. Knowledgeable and artistic. Would hire them again, in fact my husband hired them for additional work before they were done with the original job. Thank you Juan, Jonathon and Team for your outstanding work!!!
Description of Work: Transformed a large, rectangular and ugly front and side garden into a picturesque natural artistic landscape. Removed bad soil, brought in new, sculptured soil to add dimension and shape. Installed fabric and a variety of low maintenance plants and perennials for seasonal color. Installed rock mulch and larger boulders randomly. Planted grass seed. Back yard - prepped soil, installed plants, fabric, rock mulch, landscape ties, brick walk way and repaired gardens from a prior cement installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,727
Russell R.
09/2017
5.0
landscaping, lawn service
+ 0 more
very well. Quality job at an appropriate price
Description of Work: Back yard drainage system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
DENVER R.
06/2017
1.0
landscaping, lawn service, mulch
+ 1 more
Poorly..... They don't follow through and are very poor with communications.
Description of Work: I had this company perform some lawn repair last fall where a swimming pool used to be. They also trimmed and took care of my flower beds and edging. All the work seemed to be great. This year I contacted them again and after a few calls they did come out to give me price on the work I wanted done this spring. That was the last I heard from them. After several calls and return calls I will move on and find another contractor.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Marissa Z.
06/2017
5.0
landscaping
+ -1 more
Everything went great. Everyone was professional and very nice. Would hire again.
Description of Work: We had trees, plants, and a rock bed installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GARY B.
05/2017
1.0
landscaping, lawn service
+ 0 more
I made a date with the owner to come to my home and he never showed up or called. not a good way to get new business.
Description of Work: wanted a estimate for some landscaping.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Landscapes with Heart
I made a mistake with my paperwork from alot of work that I do we are smaller company I work with my guys out on the field also i do aplogize for the inconvenience but to give us a bad review when you could of just gave me a phone call to ask where we are at I would of been over to your property that day no matter how late it was we value are customers and are work shows for it I do truly apologize for our mistake hope that we can still help you in the future have a great morning John and if you still want us to look at your project please let us know thanks John once again we do apologize for the inconvenience
Diane W.
01/2017
5.0
landscaping, mulch, hardscaping
+ 1 more
They were courteous, prompt and very hard workers. I would hire them again.
Description of Work: They put in new paver steps in my backyard, and they did a wonderful job. They also trimmed my bushes and laid mulch. I have had them for over 3 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laurette P.
11/2016
5.0
landscaping, lawn service, mulch
+ 1 more
They were very responsive to a request for an estimate, in fact returned my call in the same day. Received a very timely and thorough estimate that was reviewed, discussed and negotiated.... they got the job and we got a very fair price. They were very professional and completed the job in a timely manner. At the end of the project they were working in a downpour and in response to our request left extra seed in case it was washed away...
Description of Work: Create a proper grade/slope of dirt away from the house. Install window well Re-seeded area disturbed during a basement water-proofing project by another company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ANDREA S.
10/2016
2.0
hauling services, landscaping, mulch
+ 1 more
They started out strong. Called and came by when they said they would. Delivered a drawing in the time they said they would. We agreed on a fee and then it all fell apart from there! It was a bait and switch - I was given subpar plants/bushes and many of them died. I wasn't given any instructions after they planted and after comparing the drawing to the work performed they drew in plants that weren't planted and gave me bad quality plants in exchange a far fewer plants then what was in the drawing. I contacted them to discuss how unhappy I was - they said they would make it right and I am still waiting. Not a company I would be able to recommend.
Description of Work: I got a quote from this company to do a complete overhaul of my front and back flower beds. I purchased a home and the previous owner let things get overgrown.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$3,100
Response from Landscapes with Heart
We did not do a bait and switch and I know that we were being honest and we also provided more plants for free, additional labor for free, and were also planning on coming back in the Spring again for Free. We care more about the customer being happy and you will see in the future that we did not do anything wrong if you were to show other landscaping companies the work we did and ask their opinion. I am very upset about this review but I also now truly understand that you do not realize what we did. I recommend that you consult with other landscaping companies and show them before and after pics of the property along with our invoices and the work that we did. We gave you an amazing deal and we did come back out again for free. No need to be dishonest. This is disheartening. I also replied back to your inquiry and gave you instructions and you followed up with me! You had specific questions and I also asked you to send me pics and you did not write me back! I am going to contact Angies List and see if there is a way that I can upload a pdf file of our emails in our defense. We were planning to come back out again in the spring and you still left us a negative review. We also have you on the schedule this spring for a free follow up and were planning on bringing phlox (that was the plant on the drawings that the nurseries were out of that was on the drawings - as I explained in our emails) and more hostas, even after bringing the additional $200 in plants for free, although you are stating we never came back?! In the spring you really should have someone install fabric to stop weeds, etc. (like we recommended in the first place). This will save another Landscaping Company a negative review from you when you are unhappy afterwards. You have to keep up with maintenance. Weeds will constantly grow back and your property needs the fabric because of the amount of plants that were there in the beginning, especially the ivy. I also sent you an email explaining my reply to your review. We only use top quality plants from nurseries and I explained that you have to water them. I gave you instructions. The nurseries we use are Donzell's, Atwater Nursery, Suncrest Gardens, and Dayton Nursery. If they burned it is because you did not water them and we had one of the hottest summers this past year. I am really sorry that you feel this way and I sincerely tried my best and was still planning to come back again with the Phlox and some other freebies, check your emails if you do not remember us saying this. I really do not know what more we could have done. I will post before and after pics of your property here on Angies List so that this review does not discourage any new potential customers that may see it and think that we were at fault. Even after this negative review, once you have contacted a few other companies, please let us know if you need more help with anything. We can forgive and forget and as I have repeatedly told you above all what we want is a happy customer. I am confident that you will see this in the future and look back on everything and again I apologize that you were unhappy with any of our work.
DENVER R.
09/2016
5.0
landscaping, lawn service
+ 0 more
VERY Nice Job. Absolutely the professionals. I will be using them more for yearly maintaining of flower beds etc.
Description of Work: I need my flower beds weeded and fresh mulch added. Lawn edging needed to be reformed and shrubs trimmed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DENVER R.
09/2016
5.0
landscaping
+ -1 more
Very nice, they were very professional and on time. I will be using them again with no question. Price was fair for the size job I had.
Description of Work: Removed large swimming pool and needed back yard repaired, leveled and reseeded.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Diane W.
06/2016
5.0
landscaping, pavers, gravel, hardscaping
+ 1 more
unknown
Description of Work: Juan and John took out my 28 year old treated timber steps and replaced them with beautiful stone/paver steps. They were very professional and hard working individuals. This is my third year having them work on my landscaping projects, and I will again hire them for future projects.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
joseph D.
04/2016
5.0
hauling services, landscaping, lawn service
+ 1 more
these guys are amazing. they were very prompt, hard working and cleaned up after. the removed multiple stumps left over from trees and bushes cut out and back filled with dirt, played fertilizer and straw. also trimmed extra bushes and other stuff for free! would definitely recommend and hire again in a heart beat!
Description of Work: removed trees, stumps grinding, leveling...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Landscapes with Heart
Thank you so much for the nice review Mr. [Member Name Removed]! We greatly appreciate it! Let us know if there is anything else you need or if we can help. We are always just a phone call away. Your property looked great!
juan F.
02/2016
5.0
landscaping, lawn service
+ 0 more
John and his team were punctual, friendly, and answered all of our questions. They few in a couple extras at no charge. Their price did not change and he was very honest. Two of our friends have also called them and were very happy with their work! We would recommend to anyone.
Description of Work: Removed some shrubs and small trees from our front and back yard, cleaned up our flower beds, planted an area of grass.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Landscapes with Heart
Thank you [Member Name Removed]! Let us know next time we can help at the restaurant and it was a pleasure doing business with you! We really appreciate the kind review and hope to help more with your landscaping in the future! The patio area came out beautiful!
CJ H.
06/2015
5.0
landscaping
+ -1 more
The service was fantastic! His crew did an amazing job. They showed up on time and were very professional. They cleaned up everything in the yard and did a walk around with us to make sure we were happy with all of their work. Their work was so great, we hired them to clean up our rental property landscaping.
Description of Work: Jonathan and his crew edged our mulch beds and replaced all of the mulch in our beds with more than 20 yards of river stone. His quote was less than half of another contractor quote for the same service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Landscapes with Heart
Thank you so much for such a nice review! If you need our help again you can message us via our website at [hyperlink] or call 330-600-2977
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Lawn and Yard Work,
Mulch and Topsoil,
Hauling,
Stone and Gravel,
Pavers and Hardscaping,
Pressure Washing,
Masonry,
Outdoor Kitchens,
Patios,
Landscaping - Lakefront,
Snow Removal
FAQ
Landscapes with Heart is currently rated 4.4 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Landscapes with Heart accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Landscapes with Heart offers free project estimates.
No, Landscapes with Heart does not offer eco-friendly accreditations.
No, Landscapes with Heart does not offer a senior discount.
Yes, Landscapes with Heart offers emergency services.
Yes, Landscapes with Heart offers warranties.
Landscapes with Heart offers the following services: Residential & commercial. Landscaping & maintenance. Stone walls. Paving. Tree & shrub installation. Flower beds. Mulching. Clean ups. Debris removal. Snow removal. Mowing.