Earth N Wood Landscape Supply

I called and requested 4 yds of wood chips to be delivered into our play set area in our backyard. I clearly informed them that I wanted them dumped into the area in my back yard. (I was clear on this point because last year they delivered wood chips into this play set area bordered with railroad ties and the delivery guy missed the designated area and dumped 3/4 of the chips into the grass. Wood chips are a PAIN to pick out of grass!!). Delivery was arranged the same day. When the driver arrived, he stated that he did not feel comfortable driving onto my yard because the previous week his truck had gotten stuck in someone's yard and he was "up to his axels in mud." He stated the home owner had to hire a tow truck to pull him out. He stated I would be responsible for the tow truck if he got stuck and that he would feel bad if he "ruined our nice lawn." I did not want to have the wood chips dumped on our driveway because it would he a hassle to move them. I had clearly told them when I called it would be a delivery in my BACKYARD! Due to the drivers reluctance to drive onto our yard, I decided to not have him deliver the wood chips. So the driver left and NEVER asked me to sign anything. An hour later I got a call from the assistant manager of Earth N Wood and was asked why I refused to sign the waiver to allow the driver to drive on my lawn. I made it clear that I never refused to sign anything and that the delivery driver was clearly uncomfortable about driving in my yard and convinced me it would ruin my yard and I would be responsible for towing him out. After going round and round about this and being told the driver was "inexperienced," I was informed that my delivery fee would not be refunded. Since they already had my credit card information, I could not prevent them from keeping the $35 delivery fee for delivering NOTHING. I demanded to speak to the Manager and was told that the Manager Carrie would call be back. Needless to say, its been over a week and I never heard back from them - they already had my money. I received my credit card bill and the delivery fee was indeed NOT refunded. It was clearly their mistake and they should have informed me when I called that they would likely not be able to deliver the chips to the area I needed. Since they had done it the previous year, I did not realize it would be a problem. Between the mistake last year and their incompetence and unwillingness to refund $35, I will never be using this company again and will encourage others to do the same.