I was very pleased with their work and attitude- very professional! 😀
Description of Work: Plumbing repairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph N F.
07/2017
5.0
plumbing
 + -1 more
He said it was working well.
Description of Work: Inspect backflow valve in yard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$80
Carolyn S.
05/2017
5.0
plumbing
 + -1 more
They are excellent. Two other plumbers said they needed to dig up our yard to fix a plumbing issue. We called Big Tom's and they advised making a hole in the side of the concrete and connect it to the downspout. It cost $200 instead and it worked just fine. We have found them to be very reliable and trustworthy and we would highly recommend them.
Description of Work: We have been using them for about 10 years for plumbing needs. They installed a water heater and have done other work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wayne P.
11/2016
5.0
plumbing
 + -1 more
They were very timely, very polite, and very fast. Work done well and the price was good.
Description of Work: Needed new wax ring on the toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Sid S.
02/2016
5.0
plumbing, drain cleaning
 + 0 more
It went well
Description of Work: Cleaned outside drain and later replaced pluged drain under sidewalk excellent service for our church
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Susan H.
05/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: Put in new exterior spigot when old one leaked and froze over
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sharon M.
04/2015
5.0
plumbing
 + -1 more
Prompt and did a nice job cleaning up after work was done. Very satisfied with the service.
Description of Work: Installed a water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
MARY L.
10/2014
5.0
plumbing
 + -1 more
He was really good. He showed up on time. He was very polite and knowledgeable. He did a great job. Price-wise he was very good. I would definitely recommend him.
Description of Work: He had to gut and rebuild the inside of our main master bathroom toilet. He used a better quality fluid master than what we had installed previously by other plumbers. In checking the toilet, he had also realized that the handle was worn out which was contributing to the issue. He was able to find many other things that needed adjustment. Most may have only changed the flush master or the flapper. While he was here, we had a previous plumber who had charged us to fix a kitchen faucet issue who did a bad job, Tom looked at it and was able to diagnose the problem. It turns out as it ages it makes an annoying noise as the water runs through it. Changing the faucet would only cause it to happen again later down the road. His suggestion saved me some money which was thoughtful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
CHERYL Y.
09/2014
4.0
plumbing
 + -1 more
They have been my choice for all plumbing issues for years. It's awhile, few years, that I've had a need for their services. They were referred to me by my mom some time in the 90's. She nor I have never have had any complaints. The last time they had to come to my home was for an old bath room pipe that burst, they were timely and did a great clean up. Some time before that I had an emergency in the middle of the night and unfortunately I had to call another plumber who did a botched up job and I had to call Big Tom to come out and correct the situation.
Description of Work: Busted pipe repair.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$125
Mariann M.
09/2014
5.0
plumbing, drain cleaning
 + 0 more
They were punctual and professional. The toilet drain needed to be cleaned. They did the work quickly and cleaned up work area when completed ! I will use this company again !
Description of Work: Clean out toilet drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Joan S.
03/2014
5.0
plumbing
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
roy B.
02/2014
1.0
plumbing
 + -1 more
They said tree roots had cloged the main line and it would have to be replace. got roto rooter, they snake it, no more problem.
Description of Work: Did not use them. Would have been $1500.00.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Jeanette S.
01/2013
5.0
drain cleaning
 + -1 more
I made a phone call in the morning to the company, and help arrived within two hours. The two gentlemen who came were very polite and they went right to work. The toilet was quickly unclogged. We were advised on what to do to prevent the problem in the future, and what course we could follow if the problem persists. All in all we were pleased with this experience with Big Tom's Plumbing and Drain.
Description of Work: Our slow draining toilet was snaked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
LISA B.
07/2012
5.0
plumbing
 + -1 more
I have used Big Tom's for years. They are always on-time and professional. I wouldn't use any other service.
Description of Work: Broken shower fixture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Henry N.
05/2012
5.0
plumbing
 + -1 more
The job they did went fine and they were done pretty quickly. I would recommend them. My parents used them when they were living and I have also used them so I was glad to call them and give them business.
Description of Work: We had Big Tom’s Plumbing & Drain for plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Deborah M.
09/2011
5.0
plumbing
 + -1 more
Work was finished in a timely manner.
Description of Work: Replaced old gas water heater. Waterproofed wet area in basement floor. And installed a water powered backup pump for our sump pump.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,435
ANDREW S.
06/2011
5.0
plumbing
 + -1 more
Our kitchen disposal was not working and we assumed it would need replacing. The plumber arrived and worked efficiently to install the new disposal. He was pleasant and courteous. When I made the appointment, I also asked if the plumber could check a slow leak in the shower and install a bathroom faucet. He did both, indicating that I should wait until the shower worsens and maybe try purchasing a new shower head as ours had a small crack. He installed the faucet (it was not as easy as it appeared and the access was a bit tight, so I am glad we didn't do it ourselves!) The next day, I noticed a small leak under the kitchen sink and called to have the plumber stop again in case it was related to the disposal. He came that day, but the leak had stopped and did not appear to be related to the previous work. I asked to have the three shut-off valves replaced as that was where I originally noticed the leak. Again, the work was done well and quickly. We will certainly use this company again.
Description of Work: Installed new kitchen disposal, replaced 3 shut-off valves, installed bathroom faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$420
Karin J.
09/2009
5.0
plumbing
 + -1 more
They arrived on time, were professional, knowledgeable, and friendly. Seemed to know what they were talking about and worked efficiently.
Description of Work: Outside spigots did not work, so they figured out the problem and corrected it. Also replaced a bad toilet valve.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
SALLIE A.
06/2009
5.0
plumbing
 + -1 more
It only took him about 20 minutes to fix our sink. There were two of them that worked together, and one worked under the sink. They just put the new faucets on and they were gone. They were very polite. I would use them anytime. They gave us a senior discount. We actually wound up with more space underneath the cupboard than we had before.
Description of Work: We had to have new faucets put on. We had already taken the old ones off, but my husband figured out that he couldn't do it.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$107
Kim E.
04/2009
5.0
drain cleaning
 + -1 more
It was a bigger problem then I initially realized. They were very professional and punctual. They did a good job.
Description of Work: They unstopped my bathroom sink.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
RICHARD B.
03/2009
5.0
plumbing
 + -1 more
They're punctual, have decent prices, will call to let you know if they'll be held up, and are clean and courteous. I would recommend them to others.
Description of Work: They put a hot water tank in. They've done work for us over the years. They just put a new toilet in for us as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOSETTE & MORTY B.
10/2008
5.0
excavators, plumbing
 + 0 more
It was a difficult job and they did excellent work. They started the job within 48 hours and it was around a holiday. I was very impressed.
Description of Work: They replaced a water line from the street to a house that we own as a rental property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
FRED E.
09/2008
5.0
plumbing
 + -1 more
The work went very good. I have been working with them for years now. They give a senior discount.
Description of Work: They put in new wash tubs (double tubs) in the basement. They've repaired faucets for me as well.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Joseph & Evelyn C.
08/2008
5.0
drain cleaning
 + -1 more
They were at my house an hour earlier they had said. They were very polite and courteous. They were good about cleaning up didn't leave me a mess to clean up.
Description of Work: They used a snake and cleaned out the down spout from the roof, it was plugged with maple, leaves and seedling from the trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
CHERYL Y.
08/2007
5.0
plumbing
 + -1 more
HE HAS WORKED FOR ME THE LAST 15 YEARS.
Description of Work: THEY REPAIRED THE TOLIETS & PIPES OF A OLDER HOME.
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Service Categories
Plumbing,
Drain Cleaning,
Excavating
FAQ
BIG TOM'S PLUMBING &DRAIN is currently rated 4.9 overall out of 5.
No, BIG TOM'S PLUMBING &DRAIN does not offer free project estimates.
No, BIG TOM'S PLUMBING &DRAIN does not offer eco-friendly accreditations.
No, BIG TOM'S PLUMBING &DRAIN does not offer a senior discount.
No, BIG TOM'S PLUMBING &DRAIN does not offer emergency services.
No, BIG TOM'S PLUMBING &DRAIN does not offer warranties.