AMERICAN PATIO ROOMS

I have never felt compelled to write a bad review before. I have always been happy with the contractors that I have selected based on Angie's List's ratings. I chose this contractor in no small measure because it had high ratings on Angie's list. Unfortunately, my experience was not at all positive. The materials for the new room were of good quality and the price was fair--no complaints. However, I did encounter the following issues: 1. I asked the owner, Bob Round, to give me a few days notice before they started work so that I would have time to remove items of furniture, etc. from the existing room. Despite this specific request, he called me at 7:30 PM on a Sunday evening and told me they would be there at 9AM the next day. This caused me to have to do a "fire drill" to get the existing room emptied out that night. This is a fairly small point, but annoying. 2. On a more serious note, when they poured the concrete for the new footer that would serve as the base for the walls of the new patio room, I noticed that along one course, the footer was not perpendicular to the back of the house, meaning that the wall would not be either, and that the room would not be "square." I called Bob Round of APR to discuss this with him and was told they would be able to "adjust" for this and make the room square. Yet when the room was constructed, it was not square--it was off by between 1.5 and 2 inches, which is discernable to the naked eye--you do not need a measuring tape to see it. By this point, the room was finished. When I called them on it, they did agree to lower the price by $1,000, since there was no real way to fix the problem. While it is nice that they did something to adjust the price, the fact is that the room is not square. 3. The biggest issue, which I did not discover until more than a month after they finished the work, is that the concrete subcontractor/employee for APR took all of the surplus wet concrete and dumped it on the backside of a compost pile that I maintain at the back of my property. This was done without my knowledge or permission, and while I was at work. The wet concrete was dumped on the back side of the compost pile and then covered with material from the compost pile so that I would not see it. When it dried, it dried to from a more or less continuous slab that was as much as four inches thick in some places. I stumbled onto it on Saturday, July 2. As a result, I got to spend several hours of my Fourth of July Weekend breaking this mass of now hardened concrete up with a sledge hammer and dragging it to the top of my driveway. I now have a pile of concrete rubble that weighs at least 350 pounds sitting on my driveway, which I must find a way to dispose of. I will be calling APR to ask them to take it away, but if they don't, I will have an expense. Even if they make the matter right, I still am highly offended by this practice. They obviously knew it was wrong--that is why they covered it up. I cannot even be certain that I have discovered all of it yet. As a result of the foregoing issues, I cannot at all recommend this contractor. I wonder how many members have given APR a high rating but haven't found some dumped concrete somewhere on their property?

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They insulated the floor and put new windows in that were double paned with nitrogen. They put in window unit a/c and a heater. The whole process was excellent. They know what they are doing and get it done in a timely manner. I would recommend them to anyone.

The sales man was great and so were the installers. They did excellent work, personable and cleaned up very well. They did the work in a timely fashion.

It went very well. They had some problems removing the old roof sections but once that was done they completed the job in good order. They did not construct the original patio room, I used them because they were much more reasonable price wise than the other patio enclosure company. They were $5000 less costly than the original installer. I would use them again. However, if you are planning on an aluminum patio enclosure keep in mind the cost of replacing damaged sections. It is much more costly than a conventional wood structure to repair.

American Patio Rooms replced the walls only. We had an exising cement foundation and roof that were good. They replaced 3 "walls". 2 of the walls were replced with 20" knee walls and the third wa replaced with a sliding glass door. They were the cleanest company that I've ever had perfom work at my home. They were very polite, professional and did exactly what they said they would. When it was discovered that the header was not a true header, they replaced that as well. We are very pleased with the room and lik that the windowas are able to slide in both directions. The widows are double pane, easy to clean and the screens are also easy to put in and take out. The only complaint that I have is that I received a call on Tuesda night to inform me that work would begin on Wednesday. I work and would have liked more notice but with this type of work you are at the mercy of the weather and the days they did the job were scheduled to be beautiful so I made it work. I also like to be onsite when work is being done at my home.

It was a wonderful job. I had no problems with it whatsoever.

It went very well. I had several estimates, and they were not the lowest, but they did give me a sense of confidence. They answered all my questions without being condescending, and they were pleasant and professional. They handled the permits, the zoning board, inspections - everything. When they went to put in the footers, they discovered that for some unknown reason, footers were already in place for the existing patio (which was the same size) and they actually reduced the cost from the original estimate. They completed the work in the time they had said, and they were extremely conscientious about cleaning up the mess, sweeping the area with a magnet to get any missed nails, etc. When they left, we had a beautiful sunroom and no mess - and all for less than they had originally estimated.

Bob Brown came out and he wrote up an estimate to have 4 strips fixed. I've tried to call them several times to have the work done. Last Tuesday I got a call saying it was the first chance he's had to fix it. I did not bother to call them back, because I made it clear that they had to be out by the end of the previous week, if they couldn't be out, I would just call someone else.