AFFORDABLE SERVICE

They have always treated me right. Polite, knowledgeable and efficient. I have been using them for 15 years. I think they have been here 6 times. I have a front load washer and matching dryer I bought in 2004. They are both still going thanks to them. Affordable service call. Affordable repairs. Fast service. I won't use anyone else ever. service. I just googled them for a friend. I could not believe they have 1 review, a 1 star. I knew I had to write this review for them. I wonder if the other person has the wrong business name because there are other similar business names with the word affordable.

They came out to fix our refrigerator as they are the only authorized LG repair center in the area. They replaced a motor fan on our fridge and also "repaired' an icemaker line that had a slight drip in it. (not enough to fill a drip pan) They did not push the fridge back into place but left it far out into our kitchen so we had to push it back ourselves. We were leaving for vacation a few days later and pushed the fridge back in right before we left. When we returned home, our kitchen and basement were flooded. The company denied any wrongdoing although we never had a flood before they came! We had to replace 1/3 of our kitchen floor which is hardwood, and many ceiling tiles and use professional equipment to get the smell out of the basement. I called the company to have them come look at the damage after the floor had dried out and they wouldn't fix anything, and walked out of the house. They left the icemaker line in its damaged condition and wouldn't tell us who their insurance provider was. Less than a month later, the freezer fan that they had replaced stopped working! I called LG and they sent their own repair person out who asked who those "clowns" were who fixed the fridge. He said it was very evident that they had damaged the icemaker line trying to get the old line replaced. He also replaced the freezer fan under warranty. LG replaced the part that was damaged by this company because they are one of their authorized repair centers but we had to pay $1800 for our floor repair alone. Their insurance company never followed up with us and they eventually sent a letter saying that they were not responsible for the damages even though we had never reported our side of the story to them.

My dryer is under extended warranty with HH Gregg so I contacted them and they couldn't get anyone out to fix my dryer for 3 months, but they said they would reimburse me if I could find someone sooner. I called Affordable Service and they came out to repair an igniter in my dryer. It seemed like they did a good job on that and the charge was $152.66. A few days later I tried to use my dryer and it still did not work. I called them and they came out the next day to fix their mistake. They replaced the computer board in the dryer, and while the repairman was doing the work he was talking on the phone with his boss, ridiculing a previous customer which was very rude. I asked what the cost of the part was he gave me the actual price which was $26. He then talked to his boss who said that was not the right bill and he said the bill would be an additional $92. They did not repair the dryer correctly the first time, so I should only have been responsible for the cost of the part.