ACME FENCE & LUMBER CO

I never like to write bad reviews about a business, but this warrants a warning to future customers. My experience with Acme fence has been terrible. I have a Great Dane and a dachshund. I talked to their salesman about the fact that I have a large and small dog and needing a fence. I ordered a chain link fence with a bottom rail to keep both dogs in. Once the fence was installed, it was initially too high off the ground so my small dog would get out. Honestly, the work was lazy and poorly done from the start. Then the gate was made incorrectly, which allowed the larger dog to push it straight open. Over the course of 5 months, I spoke to three different people about my fencing issues and even though they came back out twice, it still was never fixed. My dogs escaped several times with their promise of the fence being fixed and almost got hit by cars twice in the process. A month ago, their owner finally contacted me and let me know that my gate was the wrong size the entire time which is why it was able to be pushed open. They did finally fix the gate and latch 6 months after the fence was installed. We agreed on giving me a few weeks to make sure the dogs would stay in the fence, which is still not secure. Then today the owner ran my credit card without my permission to settle up the fence balance, which I did not authorize. This company is unprofessional and a huge disappointment. Sorry to write such a poor review but they were given several opportunities to make this right. I would not use them as there are plenty of fencing options in the area.

Beautiful fence! I used Acme 20 years ago to fence in a garden area off my deck (deer) with a black aluminum fence, it still looks like new. Ben, the rep, and Randy, President were great! I called them on March 9, 2020, and had the fence in by 4/10/2020. They were easy to reach for questions and great customer service. Shawn, the lead installer, and assistant, Mike, were on time every day, impeccable workmanship, neat. It is a large yard. It rained a lot during the three install days! I had some mud, it was cold, areas of uneven yard, but they kept working hard, each day. My neighbors loved my fence so much, they hired them, too. I would unequivocally recommend Acme Fence.

We contracted Acme originally in 2003 for full install - rails, pickets, gates, & posts. Now, in 2019, we had them return to "refresh" our aging 16 year-old fence -- rails, pickets, & gates this time / no posts. The company was not able to meet the original install date... and when the materials were finally ready, the installers showed up with a different style fence than we'd ordered. There was further delay, as Acme needed to order the pieces/parts from another party, and also to allow for assembly. Then, finally, I needed to lean on the owner to get on Acme's schedule to get the install rolling. The salesman who responded to our call appeared to be knowledgeable & capable. The installers were experienced, efficient, courteous/pleasant, and did a terrific job. The owner was accessible, but not at all a proactive communicator ==> I needed to initiate each and every one of our calls throughout the prolonged installation phase. (In his defense, Acme is extremely busy at this point, with installations stretching even into December) Fortunately, we weren't in any particular rush, and started the process early so as to be wrapped up before the cold of winter set in. I cannot provide cost comparisons, as we only took the bid from Acme.(return customers). I believe the quality of the materials (cedar) used are every bit as good as the 16 year old ones being replaced... even better, probably, as they are a little thicker than the originals. Bottom line: If you can be flexible and patient with the timing, you should be satisfied with the end outcome. Be prepared to have to take the initiative if anything goes awry, and to "help them" make room for you on their calendar.

Contacted Acme Fence. I originally wanted a vinyl fence but Randy, the owner convinced me a Cedar Fence would be my best option. Cedar is a very sturdy wood and lasts a long long time. Cedar ages well and I would have to do very little to maintain it. I was told it was not necessary to even weatherproof it but I chose to do so every two years.. The fence was installed June 2008.. Within 6.5 years, the fence began to rot. Within 8 years a portion of the fence rotted totally through and started rotting all along the bottom of the fence around the entire yard.. It has now been 10 years since the fence was installed and is now rotted through in so many areas it is falling down. Below is a time line of attempts to get my fence fixed. I contacted Acme Fence on April 7. 2016. On April 21, 2016 a representative came out and looked at the fence and said he would be giving his findings to Randy the manager and Randy would call me. I heard nothing back Called again May 10, 2016.. I was told they were very busy at the time and they would get back to me. They never got back to me. Called again on November 5, 2016 and Connie the secretary told me she would relay the message to Randy that I called and he would get back to me. He never did, Called again on February 21, 2017, February 23, 2017, February 24, 2017, March 1, 2017. all with promises Randy would call me back, he never did. Called again on May 12, 2017 I got to speak to Randy. He chuckled and said, "I bet you could shoot me by now." He said he would come to my That was all he offered to fix. He didn't even offer to give me an estimate on other areas of the fence that were beginning to rot. He informed me I had dirt around he bottom of the fence and that is why it rotted. I explained to him had I been informed dirt would be an issue, I would have never considered a Cedar Fence in the first place. I can't control what my neighbors do. The neighbor behind me has a garden next to the fence. I contacted a few other places that deal with Cedar fencing and they disagree that dirt was the entire cause of the fence rotting. There are several portions of the fence that aren't even close to the ground due to the fact the property next to me is lower and the dirt all erodes under the fence into their year leaving the fence absolutely free of any dirt but it still rotted. Called again on May 14, 2018 and I was told Randy was with a customer and he would call me back. I e-mailed Randy with my concerns and I gave him 24 hours to respond. He never called back or responded to my e-mail. I am finished with this company. I am done with Randy's poor attitude and the poor customer service his company provides.

Set up appointment for estimate. Never showed

Affordable price, quality product and the crews were excellent. Timing was crucial on this project and they met their commitment from start to finish.

It went great. They showed up on time and completed the work in 2 days. The fence looks very professional and not like all of the others in the neiborhood. They custom built part of it and it came out just as we discussed. They cleaned up nicely afterword.

They did a wonderful job. They showed up on time. They replaced a piece of 20ft chain link fence.

I would not recommend them to anyone. The fencing they put up was as promised. The fence is heavy duty. I have revised this review as they did eventually take care of the work. I had to continuously call to get them to come back and fix the issues. If you use them plan to have everything spelled out including the timeline for the work.

The work was not good. The price was good. The work that they did was just awful. They came back couple of weeks later and replaced half of the wood they put the fence because it wasn’t straight. They had skipped boards because their air hammer was set too high and they had put the nails in too deep. It was not just a good experience and that’s why we called Medina to do the rest of the job. They came and set the post and that went pretty well but when it came to assemble it that just wasn’t good. They had built the fence outside. The workers were sloppy, slipped bunch of boards and it wasn’t good. My wife wasn’t happy. We did call them then they send the crew back out. They replaced the boards when we were half finished the bill was about $5800. We owed them about $750 at the end of the day and they waived it because they had screwed it up so bad. The price was reasonable for the work we expected from anybody. The price was good for the wood we requested and the kind of fence we wanted.

I had to file for my own work permit. The work they were doing was very sloppy and I kept having to remind them what they were supposed to be doing. They came out at unpredictable times. They dug holes for the posts and left 30-40 pounds of earth clay in front of each post without removing it. They also spilled concrete mixer for the posts all over my asphalt driveway. They cut the top of each 8 foot post with a chainsaw so they all have a jagged and uneven edge. I asked them to install a small mesh electrical gate but they brought out a wide mesh against my wishes and I told them I didn't like the way it looks. The front gate of the fence is scraping against my patio because they made it too long. The fence was never leveled off so it appears to be very sloped from the street. I had to repave my entire driveway because of the calcium deposits from the concrete they spilled on it. They also left the tops of each post they had cut off on the ground next to the posts. They also left cigarette butts lying around the yard as well. I had to have them level off a specific part of the fence 3 times before it looked okay. For them to "finish" the job it took over 2 months. I finally got fed up and told them not to come back at this point. They're not taking responsibility for the work and now they are taking me to court for the residual amount of the payment they didn't receive.

WE ARE VERY PLEASED WITH OUR FENCE. THE WORKERS WERE VERY NICE & WORKED VERY QUALITY. THE FENCE LOOKS GREAT. IS VERY STURDY & IS EXACTLY WHAT WE ORDERED. A SALES CAME OUT TO DISCUSS OUR NEEDS MEASURE THE AREA AND PROVIDED US A QUOTE. THE PRICE DID NOT CHANGE. THEY STARTED WHEN THEY SAID THEY WOULD WEATHER DID SET THEM BACK. RAIN BUT THAT IS TO BE EXPECTED AS IT WAS DURING THE POST HOLE CONCRETE SETTING PHASE. LOVE THE FENCE, SO DO THE 3 GOLDEN RETRIEVERS. THEY CAN ALL PLAY OUTSIDE AT ONCE.

The initial sales experience was ok and the price was reasonable. The actual experience of getting the fence put up was another story. They often ignored phone calls, made empty promises about fixing split pickets, did not keep us in the loop as to when work would happen & charged our credit card without asking and never gave us any type of invoice, warranty or receipt on completion of the job. We both work in the customer service industry and were very frustrated in the way Acme conducted business. End product is ok but beware the frustration of dealing with them!

THE PROJECT TOOK APPROXIMATELY 3 WEEKS FROM START TO FINISH. THE POSTS WERE SET IN 3 DAYS, BUT THE WORK CREW OF 2 WOULD START & STOP FAIRLY FREQUENTLY & WOULDN'T SHOW UP FOR 2-3 DAYS AT TIME. WE WERE NOT IN A RUSH, SO THIS WASN'T AN ISSUE, OTHER THAN WE HAD TO CONTINUALLY CALL THE COMPANY TO SEE IF THE WORKERS WERE SHOWING UP. THE MATERIALS USED WERE THE BEST. THE FOLLOW-UP BY THE COMPANY WAS GOOD, AS WELL AS THE PRICE OF THE JOB, CONSIDERING OTHER QUOTES WE RECEIVED FOR THE SAME DESIGN & MATERIALS.

I WISH I HAD JOINED ANGIES LIST EARLIER, I WOULDNT HAVE HAD THIS PROBLEM

CANT GET THEM TO COME OUT FOR AN ESTIMATE

ACME FENCE IS THE WORSE COMPANY I HAVE EVER DEALT WITH. WE PAID OVER $6000 TO HAVE THE FENCE INSTALLED& COULDN'T GET THEM TO START OR FINISH IT. WE HAD TO CALL THEM EVERY DAY(MULTIPLE TIMES) TO GET THE JOB DONE.THEY ALWAYS HAD MANY EXCUSES FOR NOT DOING .

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