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A Step Up Home Inspection

3.0(
2
)

Home inspection

About us

A Step Up offers an affordable quality home inspections. Flexible hours available. Used us before $25 Lowe's gift card for each successful referral.

Services we offer

General Home inspection Well and Septic systems Commercial Properties

Services we don't offer

Pest and Termite Inspection

Amenities

Free Estimates
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-2 of 2 reviews
James S.
09/2016
5.0
home inspection
  + -1 more
Very well. Matt was on time, and already on the roof when I got there. He took the time to explain what was found (and not found). His detailed report had icons to explain each item, such as 'Repair, Safety, Large Dollar', etc.). Each item on the report had one (or more) pictures which is great for future reference.
Description of Work: Home inspection.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$276
David S.
08/2015
1.0
home inspection
  + -1 more
The inspection was performed on a Thursday. On Saturday, while hanging up clothes in our walk in closet we found insulation from the attic access in the closet on the clothes. It was on most of the clothes in the closet. There was no way that this inspector didn't know what he had done. There was no "oops", "sorry" or apology. All the clothes in this closet will have to be cleaned. My wife has a disability and some sort of acknowledgment at the time would have been appreciated. We have just issued a complaint with our agent and this inspector and are waiting for a response.
Description of Work: A home inspection for a prospective buyer of our house.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
Response from A Step Up Home Inspection
To be fair the complainant is not our client. Our inspector followed proper procedure as set forth by ASHI and NICHI to examine all accessible areas of the home. The attic space was not entered. Rather only carefully opened the the hatch form a ladder, per ASHI/NICHI standard operating procedures, at which time a small amount of insulation did fall. This not uncommon during an inspection process. Often sellers will clear accesses prior to inspection as an attic is typically a dusty area. Myself and the buyer did attempt to clean up the area. We did not leave a notice as it was as small area affected and had no way of knowing the resident had a medical condition. We did not respond the the seller's email as their email was inappropriate in tone and content. Below is the initial email sent by [Removed Member name] sent: "During your inspection you must have tried to access to attic over our bedroom through the closet. These pictures are just a sample of the mess you left. I don't believe you didn't see the insulation fall from the access. We just noticed it today. We keep ALL our clothes in that closet and will now have to clean them. Where should we send the bill?" The complaints realtor responded professionally. We respond immediately. We apologize again for your inconvenience.

    Contact information

    2324 Jacoby Rd, Akron, OH 44321

    ASUhomeinspection.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home inspection

    FAQ

    A Step Up Home Inspection is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 12:00 PM

    A Step Up Home Inspection accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, A Step Up Home Inspection offers free project estimates.
    Yes, A Step Up Home Inspection offers eco-friendly accreditations.
    No, A Step Up Home Inspection does not offer a senior discount.
    No, A Step Up Home Inspection does not offer emergency services.
    No, A Step Up Home Inspection does not offer warranties.
    A Step Up Home Inspection offers the following services: General Home inspection Well and Septic systems Commercial Properties
    Pest and Termite Inspection

    Contact information

    2324 Jacoby Rd, Akron, OH 44321

    ASUhomeinspection.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM