Total Floor Service Inc

Mr. Giannini was hired to install new Armstrong wood floors in our apartment. Mr. Giannini completed installation of a wood floor in our co-op around August4th. In the days that followed almost half of the 1300 sq ft apartment had soft patches all over the floor making a rice krispy like sound when you walk on it.Its a sticky sound. This is in the baby' s room, the main hallway, the hallway to the master bedroom, and two spots in the living room (where the wood is almost popping up now). There is also a slope as you enter the main hallway from the foyer and Mr Giannini did not make any attempt to level the floor before he did any of part of the installation. Subsequently there is a huge popping noise that happens every time you walk on this slope. We did ask him before the installation if the floor should be leveled as we were gladly willing to pay for it and he said it was not necessary. He did return to the apartment one time and said the only thing he could do would be to put nails in the wood floor in the spots where it was really bad. He did this and it has not solved the problem. In some spots now the nails are slightly sticking up out of the wood. My 1 year old who is still crawling scraped his knee on one of the nails. I offered to resolve this with him by me purchasing the new wood to re-do the baby's room, hallway, and hallway to the master bedroom. I thought this was quite generous of my wife and I...He has since insisted he will not do anything until a representative from Armstrong comes out and looks at the floor. I contacted a representative from Armstrong for this region who told us it was an installation problem (which I believe also) NOT an Armstrong problem and the rep said he will not be coming out. Mr. Giannini also did not use the recommended adhesive that Armstrong suggests. He said he would give us a 2 year warranty but we dont have it in writing. It should be noted I made numerous attempts to reach him over the last few weeks and the few times he answered his phone, he gave an excuse each time about whether he would take care of it.  He said he would call me to come by and take care of the nails sticking up and he never did.  As you can see this is a big mess. UPDATE: He said he would give us a 2 year warranty and he is a liar and a cheat. His response makes no sense grammatically or otherwise. I will see him in court.

The problem with this guy is he will promise to show up and then abandon you at the last minute.  He's one of those guys who says yes when what he means is "if I don't have anything better to do."  You cannot rely on him at all.