The Appliance Experts

Description of Work: KItchen Aid dishwasher was not cleaning glases, etc, on top of rack of dishwasher. It was apparent that water was not reaching top rack. Called this company, Appliance Experts, because it was extensively advertised to provide service throughout Westchester County in the Yellow pages of Verizon. Appointment made for a Thursday between 1 and 5 pm. No one shows until 5:20, No great deal but I almost left house before they came. I called and was repeatedly advised that someone would be there by 5, not that they would be late. After they came, they confirmed my conclusion of no water supply to upper rack. They some guy called PJ) disassemble the the water piping to the upper rack and mechanism for disposing of food from dirty dishes. Obviously the piping, food filter and food disposer (chopper) were clogged with food. New filter and chopper needed, which they did not have, and needed to be be ordered. Should be into their hands by three days. OK! This was a Thursday evening. One week goes by (more than three business days) and by the following Thursday no word is heard from Appliance Experts. I call and was advised the part would be here shortly. Another week goes by and nothing is heard. Another call to Appliance Experts and now they advise that the part was originally reportted by whoever there supplier is, as being in stock, but in actuality is out of stock and is back ordered. Another week passes and still nothing is heard. Call Kitchen Aid to find authorized repair service and end up being routed by their computerized system to Sears Repair for Whirlpool dishwashers. Computerized system makes an appointment for the next Monday during the morning. That Monday morning I get a call at 9 am confirming appointment and at 11:45 another phone call confirming they would be at my place within 20 minutes. The repair man had the part on his truck since it is a very common part and the machine is fixed-three weeks after the initial contact with Applianc Experts-from whom I never heard from again!!! $89 to Appliance Expers and $184 to Sears to get it fixed. Sears somewhat more expensive-theri service visit is $120 whereas Appliance Experts is $89. But at least Sears repairs items whereas Appliance Experts just takes your money and runs!!!!!!!! The repair guy and myself concluded that Appliance Experts never ever ordered the pat-despite repeated calls which only persistently resulted in lame excuses. BE FOREWARNED!!! STAY AWAY FROM APPLIANCE EXPERTS!!!! IN THE LONG RUN THEY WILL COST YOU MORE AND JUST RESULT IN YOUR GRIEF AND AGGRAVATION!!!!!!!