Petro Home Services

Went fine.

On time and clean neat service.

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All went well.

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Excellent. They did a great job!

Very well.

All their service is excellent

went very well

The installation and propane tank install went well. The issue has to do with customer service. i specifically asked for a 100 lbs. tank and Petro installed a 420lbs. tank without consultation or explanation. I called and asked an appointment to have the correct size delivered and someone at the company said someone would be in touch with me. No one called me, so I decided to call again and a woman took my call and told me that it was Petro's preference to deliver the 420lbs, tank regardless of my request. She said most customer's that use propane for their hot-water and stove-top use an excessive amount of fuel. I told her that this is not the case at my home. We have an energy rated tankless water heater and noting else so I would prefer a smaller tank, a 100lbs. tank. I also wanted a smaller tank due to the fine print in the contract which has a stipulation regarding use... if you do not use a certain amount of propane in a certain amount of time, there will be an added charge. Initially, I knew that this might be the case, as it is with many fuel service provider companies. I explained this to the lady and she still refused to make an appointment to change out the tank, although she promised to waive any fees incurred based on lack of use. Fortunately, this is the case, although at any time some could uphold the contract and charge me fees if they wanted to because I signed a contract albeit for the installation for a smaller tank. What a horrible way for Petro to do business. I complained that their business practices were unscrupulous and misleading and got nowhere!

fine though it was the fault of Petro that we ran out of oil

High pricing and never remind for service

Just fine.

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The service was excellent. It was a great value.

They're good. They're like any other oil companies. I've been using them for a long time. There was one time I asked them for service and they said they could do it but it ended up that they couldn't. They should have known that. They answer the phone on time. When they send people to the site, they know what they're doing. I've been using them for 10 years.

I would not use them. They are too d*mn expensive and they did not deliver the right tank. They refused to take the larger tank bank. I had issues with them and would not use them again. They come in and do a check, which was, like, $125, just to check my lines. The plumber had already taken care of everything. They would not come back and remove the tank to give me a lower price. They charge you if you don't use a certain amount of propane based on the size of the tank, and I don't use that much propane. I don't have any complaints about their quality. The guy who delivered the a tank was very professional, the people in customer service not at all. They don't get back to you.

Their rates are a lot lower. They pretty much cover all of Long Island.