FANCY FIXTURES INC

Most items went quite well. It was because of a terrible contractor, taking full advantage of my personal and horrible situation, Fancy Fixtures actually held onto much of our orders even though their warehouse was quite full.
We did have a few frustrating problems . One I finally handled myself as I am by profession an Interior Architect and we were getting nowhere. I called the manufacturer myself and they were totally wonderful.
Other than that, Margaret is a total delight to work with as are her sisters as well. All of them are very helpful. They are very busy and at times seem overwhelmed with the quantity of work they need to process. But they get there eventually.
You will not find nicer people anywhere.
If you are looking for bargains , try somewhere else.

Since Fancy Fixtures would not transfer my call to either a sales person or customer service, I called a second time, this time I did call Customer Service. I was advised that there was no one available to take my call, since the entire department goes for lunch at the same time daily (@ 12:30 to !:30), the called is given an option to go to their directory, or you can leave a message with a unknown person, or call back after 1:30. I don't understand how a Fancy Fixtures can send the entire department out for lunch at the same time, thinking that their customers have nothing better to do then to chase them, especially when seeking Customer Service.

I don't know about anyone else, but chasing someone for a question or two or even three seems really unnecessary.
It must be nice to be so independent!

I did speak to Dennis, the Manager and explained what happened, quite honestly his reply was less than acceptable. He never asked what I was looking for or if there was something he could do. He merely stated he would speak to the receptionist.

WOW, could he do more? I think so...........................

They are an excellent company to do business with. Their people are most cooperative and appreciate. The staff is extremely knowledgeable and helpful. I could not live without them. The warehouse provides exceptional help. The selection is vast and magnificent. Prices are very good. I have used them for many projects over many years.