Fireplace Outlet

Dan did an excellent job from start to finish. He does high quality work at a reasonable price. His attention to detail and finish gave a great new fireplace to enjoy.

We ordered the fireplace on 11/24/15 (cash and carry) and were told it would be delivered within a week. It ended up taking three weeks and they failed to communicate to us that the item was on backorder. Had we known this, we would have ordered from someone else. As a result of the delay, we were not able to have the fireplace installed before Christmas. By the time the thing came in, our contractor was gone for the holidays. It gets better: at the time of the order, we were told the fireplace comes packed in a box that is small enough for one person to manage on their own and fit into a small SUV. HA! I arrived in my small SUV, only to find the thing weighed close to 300 lbs and was attached to a large crate skid. Luckily, we own a pick up truck, but still had to make an extra trip to go get the larger vehicle (20 miles each way). Another thing we weren't told until after we paid for our order is that there is a 25% restocking fee if for some reason we need to return it. Sure hope it fits when we finally get it installed, otherwise we are out $650 !!! The owners of fireplace outlet didn't offer anything to make up for our trouble. As a result, we will never deal with them again and will advise others against it!

I knew I had a challenging installation with the space available in my home, and they were able to narrow down my options during my visit at the showroom. After confirming some dimensions, I was able to select the model fireplace I liked. Their prices were fair, but I think it was the flat rate installation cost that won me over. I knew the scope of work involved in doing my installation, and their installation fee was by far the best. The installation went very well. The owner, who does some of the installations, arrived with another installer in the time frame given to me, and they immediately laid out a drop cloth on the floor and got to work. The two installers obviously had extensive experience with doing these installations as they divided up the work to be done. It was very efficient, and the job was completed quickly. I was briefed on how to use the unit, they answered all questions, and then they cleaned up and were gone. I was surprised to see that they left the box with all the debris and packaging outside my home though. Typically contractors will take everything with them. Perhaps they forgot it, but overall it was a minor inconvenience.