True View Home Inspections

My wife and I are first time home buyers, and we are extremely happy we ended up using True View for our inspection. Evan Weiss was our inspector, and he was absolutely fantastic. He was over 20 minutes early and got us started ahead of time. He was unbelievably thorough, and for first time buyers, he made sure we understood every note that he made. He went out of his way to make sure we were good before moving on to other parts of the house. He also had great advice for general things to keep in mind for maintenance and other tips for first time home owners. If you're thinking about using True View, I suggest you pick up the phone and book them today. We're so happy that we did, and in particular, we're so happy Evan was our inspector.

As a Seller, who had their house inspected by Victor of Trueview, I feel a lot of mistakes were made and Victor also made comments in areas he may not have been qualified to make. Also, a number of comments in the report could unnecessarily scare people. Structure section, "The main floor joists over the basement are warped and need reinforcement. They should be braced between each other and supported as needed. Recommend consulting a licensed contractor.". First, researched Victor's licensing, I do not see Victor licensed as a Structural Engineer in NYS, nor did he take measurements of the beam or supports, to take back to a Structural Engineer (no Engineer was named in the report). Second, the beam (which is straight), supports, nor floors above have not been changed, since the house was bought 40yrs ago and prior to that purchase, the Town of Greenburgh approved and inspected the structure, when the second floor was added on. Roofing section, "Minor repairs to the roofing are needed.", "The roofing is in fair condition." and "It is recommended that the present layers of roofing materials be removed prior to re-roofing.". The roof is 2 years old, after a full strip and replacement of roof sheathing Only one layer of roofing. Also, all new fascia flashing, gutters and downspouts. Inspected by the Town. Additional comment, "the roof coverings show evidence of normal wear and tear for a home of this age.", this is not the original roof to this 70Y.O. house, so why was this necessary? Cooling: "The air filter should be replaced every few months". Besides the fact that its a central HVAC system, whose filter is also used during the winter time, the filter in question is ELECTRONIC and does not get replaced, only cleaned periodically. Even though the filter is clearly accessible on the blower unit , I guess Victor completely missed that. Plumbing, waste, "For the most part, the waste piping is old.", well the cast iron waste pipe of the main drain, that is up on the basement wall, IS the age of the house, so what is the issue? Could this wording unnecessarily scare people? There are a number of other comments, ranging from "Evidence of patching was detected.", in the Interior section (drywall can be patched and the problem with that is?), to a comment, "Please beware of contractors who recommend expensive solutions.", which one should always do, but why was it included in the report?

Justin did our home inspection and he was great - very detailed and knowledgeable and he took his time looking into everything and was so patient in explaining even the most trivial questions. We are first time home buyers and were very nervous - and Justin really put us at ease. He also did a walk through the day of closing and that was immensely helpful. I would hire him again and would recommend him to all! You can’t go wrong!

Victor arrived on time was very friendly. This is my third home purchase so I understand the importance of a thorough inspection because you can really get screwed if it’s not done right. Well Victor was exactly what I needed in a home inspector. He checked everything even every outlet. I would have true view inspect every home purchase I make going forward.

I was referred to True View Home Inspection by my lawyer when I considered buying a home in Mahopac, NY in July 2019. I did a quick Google search of the company and was impressed by an on-line presentation of the services they provided. Prior to the Inspection, I was given a copy of the State Inspection Standards, a copy of True View’s Service Agreement and a Sample Inspection report. My Inspector, Mr. Victor Pedro, was willing to meet with me a few days before the inspection, and he gave me a brief overview of what to expect during the process. Mr. Pedro arrived early for the Inspection. He was efficient, informative and extremely thorough. Mr. Pedro evaluated the home with meticulous attention to details and took pictures of every item that needed to be addressed. He made appropriate suggestions and recommendations, clearly identifying minor versus major issues. Mr. Pedro did not rush through this project, but took the appropriate time needed to evaluate and assess the condition of the home carefully. I would highly recommend True View Home Inspection the following reasons: • 100% customer satisfaction at a reasonable and affordable price. • They actually delivered what they promised; outstanding professional service. • The pre-inspection consultation allowed me to ask general questions about the process. • Mr. Pedro is an outstanding and dynamic communicator and I received valuable tips and ideas from him during the Inspection. • True View’s Administrative Office answered or returned my calls in a timely and professional manner. • During the Inspection, Mr. Pedro clearly demonstrated his extensive knowledge of home maintenance and repair. • Mr. Pedro was pleasant, courteous and professional; easy to talk to and easy to work with. • The final Inspection Report was completed and emailed to me in the 1-2 day turn-around time promised. I’m glad I decided to use the services of True View Home Inspection, because the scope and quality of the work performed exceeded my expectations. I'm a very happy customer! Annett Marrie Barrett July 17, 2019

A+. Evan explained in details all the inspection points as we walked around inside and outside the house, instead of doing a mechanical check box exercise. He was also able to opine on repair cost and potential renovation ideas given his rich experiences.

It went very well. Evan was pleasant, thorough and detail oriented; he was clearly quite knowledgeable. I recommend him and True View without reservation.

Went very well.. Jason was very professional and a pleasure to work with

Everything from initial contact, responsiveness, explanation of services, and scheduling flexibility thru the actual inspection day and report provided was excellent. This is the second time we’ve used True View and we’d certainly refer and use again. The team is top notch and we really enjoyed their professionalism, easy approach, and quality service!

Very well. Justin s extremely thorough and c explained everything every step of the way

Justin was beyond great to work with! He was very accommodating during the scheduling of the appointment and performed a very thorough inspection. Justin was professional, friendly, knowledgeable and a huge help. I highly recommend him and his company!

Fantastic from start to finish! Great customer service, very thorough, and clear and concise communication. Our inspector Jason was outstanding, and we highly recommend him True View Home Inspections.

I’d recommend True View to anyone in need of quality home inspection services. Justin was on time, very professional, and totally thorough. He made my wife and I feel very comfortable and confident in our decision to proceed with buying our first home. Home buying is stressful, expensive, and a major decision. Justin was patient with our many questions and explained everything to us in a way that was easy to understand and gave us the full perspective of each issue, big and small. Beyond the inspection we also tested our water for lead and got a radon test. In person we told Justin that we’d recommend him and True View to anyone in need of an inspection. That remains true today. I don’t know what or how you’d improve upon the service we received. Top marks.

Evan was extremely professional and meticulous in inspecting the home. He noted several items that needed to be repaired or replaced. He explained everything that was concerning. Arrived on time and spent time inspecting the residence in question. He prevented future expenses to m the buyers part.

Justin completed the inspection for the home my husband and I are hoping to buy. He was thorough, knowledge and informative. He answered every question we had and went through what work needed to be done and what looked good with the house. We received the final report the next day and it included everything we had talked about. I strongly recommend Justin and the True View Company to handle any house inspection you are looking to have done.

Victor was very detailed on examining the house and provide objective view of any issue he saw

My inspector was Victor. He was very helpful and informative. The inspection took about 3 hours and 30 minutes. Victor took his time, examined/ reviewed every little detail and explained it to my family and I. He even speaks Spanish which was helpful for my family. I would highly recommend this company and the help of Victor. I was more than satisfied with the service provided.

Tim was very professional really helped me understand the process of my home inspection he was really great

This is my second time hiring True View. They are great. True View are true professionals. They are on time, thorough, and really care about their clients. We had Jason help us this time. He encouraged me to follow him around during the inspection so that he could educate me about important details. Not just about issues to resolve, but also the purposes and use of some of the home's equipment. Jason knew his stuff. He knew the lifetime of HVAC system, the roof, and the water heater. His work and detailed report helped us get a lot of issues resolved or fixed prior to buying our home. Our realtor was there for the inspection, and she was impressed with Jason's work as well. If I need another inspection, I'm definitely hiring True View again, and I recommend them to everyone!

Great, Hector was on time, very professional and had experienced knowledge. He taught me a lot about what to look for in a home before buying, pros and cons. I am a first time home buyer so he was patient and answered all my questions.

When the home inspection was performed True View was able to identify a few small issues related to the construction and condition of the house. I was satisfied with the report that was generated and all seemed initially to be fine. Less than two years later there was a major and obvious structural issue identified. The vent and trap for the septic was enclosed in the crawl space under the house. What this means is that the methane gas that puffs out of the septic is trapped under the house in the same space as the boiler and electric panel. This is a major code and safety violation, and a very expensive thing to remedy. When I contacted Justin Albano regarding this finding hoping he would take some level of responsibility for the obvious miss in the inspection findings and at least refund some or all of the cost of the inspection he refused to take any responsibility at all. His response was as follows: "I don’t think it is fair for my company to take responsibility for possibly neglecting to find the issue. The purpose of a home inspection is to provide buyers with a general overview of the condition of the home and its components. It is not possible to find all defects or imperfections." This was not a small defect or imperfection that was missed. This is an obvious major code violation requiring major modification to the plumbing systems. If a home inspection is not intended to find that , what is it good for? It is one thing to screw up the inspection. That can happen with any company, but when you walk away from a mistake like that and refuse to take any responsibility it says something about how you run your business.

Extremely well - thorough details and easy to read reports

Extremely well, Victor was very friendly and knowledgeable. Made a long process fun and informative, especially for a first time buyer. Will use again and recommend to everyone.

Perfect experience. Scheduled on short notice Justin and his staff did a very thorough job and uncovered things we would have missed. They took the time required and explored everything with great attention to detail. The interaction was very pleasant and professional, the report provided has an abundance of details providing sufficient guidance how to fix the problems. I am highly recommending Justin and TrueView Home Inspections for home inspections.

Jason was very professional. He explained everything he was doing in an easy to understand manner. He was also very thorough. I feel like I know the exact condition of the residence I will be purchasing. Would certainly recommend to others.