Sir Grout Westchester

They were quick to arrange the work, that was the good part. They charged $1200+tax to merely use sandpaper on a small kitchen countertop. The results were mediocre at best, definitely nothing to be impressed by for that amount. They did not even offer to retouch. Worse, they unilaterally charge $250 if they need to return for any reason, even having performed no work. And if you politely question the rationale of such a high fee, they will aggressively threaten you with legal action soon after. I regret having done business with Sir Grout. If you have alternatives, avoid this company.

Excellent. I'm seldom satisfied with the quality and services of contractors. But Vic is awesome and is extremely thorough. He exceeded my expectations and that is hard to do. Great company and customer service.

great, called on a Thursday, estimate done Friday, work performed on Monday.

Tim was very knowledgeable throughout the process. He level set expectations from the start and provided us with options. It is great to work with someone who is so responsive and flexible as well! On the day of the job, both Tim and Victor were great; provided updates and left a spotless tile floor!

The guys at Sir grout Westchester are extremely professional. The owner Tim cares about his customers and treats them like family. He'll give you sound advice and will not leave your home until you're satisfied. Very punctual, very respectful, and most importantly very knowledgeable. You can hire the other guys to save a couple of pennys and Ruin your floors, or you can get it done by Sir grout and get it done right. He did both of my bathrooms and I couldn't be much happier. Will hire again to do my old folks house.

Our refinished floor came out beautifully. The floor looks revived and the grout is sparkling. I don't believe any other cleaner would have been able to restore and finish the floor the way SirGrout promised and came through on.

We are very happy with the look of our kitchen floor and bathrooms. The grout is clean and looks like new. Victor was punctual and very professional. Have already recommended to a friend.

Tim was exceptionally knowledgeable and honest. He explained that because of the age of the tiles and grout that re-grouting wasn’t really feasible and, if attempted, wouldn’t last. Even though he was not going to get any work, he carefully explained what could be done to clean and protect the existing grout, specifying products and describing techniques. I would certainly call him for other jobs.

Tim and Vic did a great job! Bathroom and kitchen look so clean and bright.

Beautiful work. Tub and walls look brand new. Tim was on time and very professional. Great communication . Job well done would definitely hire Tim again !

Called/emailed Tim @ Sir Grout Westchester via Angie's List contact info and received return call within 24hrs. Scheduled inspection app't within same week of return call. Met Tim (Sir Grout Westchester) at premises and asked if grout on 3.25 walls of a 7' X 4'9" garden apartment bathroom should either be cleaned, re-colored or completely removed altogether and replaced with new. Tim expressed that the job would be labor intensive, while additionally stating that the grout removal would be a delicate process that risked chipping the edges of the existing 4"X4" tile, then offered an on the spot verbal quote at $2,000. Tim, seriously... at maximum... from the floor base to maybe a 40" max height with not even a fully covered 3 wall area above/around the sink/toilet, along with 3/4 tub top base to ceiling high area (around the tub) for $2K!?! But wait, this guy Tim right there during inspection then retracts his offer completely and says this isn't the type of job for him. Tim of Sir Grout Westchester... just WHAT IS the type of for you? One of this type so small, yet you quote an exorbitant amount that would equate to a complete remodel, then recant altogether? You should be in the septic business instead 'cause you're certainly full of something not professionally applicable to grout maintenance and/or repair.

Very well. They are perfectionists who care about the project as much as you do. I have already recommended Sir Grout to friends.

great. done in timely manner, done well and cleaned up afterwards

Very well. Quick to respond to providing an estimate / scheduling the work / making sure it was completed promptly and to our satisfaction.

Sir Grout Westchester provided a detailed estimate with a careful explanation of exactly what would/could be accomplished and any/all limitations. What I was not told was that the end result would be virtually perfect. The kitchen tile floor had been installed 22 years ago, as was the master bath floor. Both looked like new. Please understand that these floors had taken so much traffic and use that I was hoping that they would look good at completion. They look GREAT! The owner, Tim, is responsive and honest and the technician Vic is a master at his craft. Years of experience resulting in the best workmanship possible. I was never pushed or "up-sold" just provided honest perspective about the possibilities. I whole heartedly recommend Sir Grout Westchester.

Two professionals did the work cleanly and attractively.

We were happy with the worked performed. Sir Grout is highly professional and takes pride in the work.

It went very well - my grout is clean and my floors look like new! The job was done quickly and efficiently.

Excellent job , appraisal of the job was detailed, clear, well explained. Tim was easy and professional to work with. He followed up after the work to make sure we were satisfied. Sam, who did the work , was pleasant, careful, skilled, left the job area clean and neat. They did all that was contracted, did an excellent job with both restorations.

Amazing ! My kitchen floor was in such bad shape that I was ready to put a new floor down ! After Sir Grout finished , it looks brand new.! I couldn't be happier. It's been a year and it still looks great !

Service was timely, professional and results were excellent

It went well. We wound up spending much more than planned with another provider that Sir Grout recommended but we're very happy with the result. Was it a scam to get us to pay more to do more work than planned. I guess it might have been. But I don't think so. We're very satisfied with how everything turned out.

He arrived on time and completed the job in one day. He cleaned the existing tile completely, then re-grouted the entire area and then sealed the tiles after the grout dried. It looks like a new bathroom.

It went very well. The man they sent to do it was very nice. He was here for six hours or so and he picked up nicely after himself. My place looked better then before they came out!

UN ABLE TO HELP US WE HAVE FOUND ANOTHER COMPANY THAT IS WILLING TO DO THE JOB