Sila Heating, Cooling and Plumbing

SILA Tech came to perform maintenance but upon inspection, the system was old and for health and safety reasons, he opted to refer me to their comfort team for overall assessment to upgrade system. Comfort team came over and they were very professional and informative. Their recommended options have been well noted and lined up as part of projects to complete in the near future.

Work not scheduled. I was told in phome conversation that my home is outside their service area.

Was rescheduled at the last minute by the vendor but otherwise services were performed as expected

The service was great. The technician was punctual and professional. I was pleased with everything so much that I signed up for an annual service contract that covers us 24/7 365 days a year for peace of mind. I was not pressured at all to sign-up, the option was simply presented to me.

At the end of the service (When the serviceman charge me), he suddenly started saying ours was not furnace but boiler so can't apply Angie's list offer $69 and tried to charge full price $149. That was not nice. Even though we end up hiring him for extra service and paid another $400 service. I had to have very long discussion with the office to rectify the issue as the office manager also said it's not applied for boiler (even though tune up process is same or less!). Finally she accepted to take Angie's list offer price. To add, this guy said $295 for extra service we asked when he started work but when he charged me he said "oh it's $395 I never said $295!" Well I was too tired to argue with them so I paid but this way they made up for the $80 discount through Angie's list. but it gave us impression of bait&switch.

Went great. It was a simple fix and we were not overcharged. Friendly, helpful and on time!

The workman was quite knowledgable - he diagnosed the problem - but I didn't want to go ahead with an expensive job.

This company really stands by its products and services. There was a reoccurring problem where the water would go cold in the middle of a shower. When I gave up hope that the problem could not be solved, they did not. They kept coming back until it was resolved. I was impressed by their professionalism and responsiveness. I highly recommend them.

Very good & Andrew was very professional.

Very well. This is the accurate review.

They do only gas heater. They did not clearly say they do only gas units in their ad.

Unnecessary work proposed and tried to bill me unnecessarily.

I purchased my AC system from Sila 10+ years ago, but had changed maintenance vendors several years ago. Decided to give them another opportunity to service the system. The technician was on time, did a very thorough job and did an excellent job communicating about the work perform and available service options. Overall, I was very pleased.

Excellent service, I was very please with Doug, the technician to came over, he was very professional, took him time to do a thorough inspection and clean up. Mentioned a couple to settings that were not properly set. I used a different company last year. Sila will be my new heating and hot water service company. I did buy their annual plan which was optional. Was not forced into it, it made sense to have for the winter.

I used them with a Angie's List Deal to provide standard maintenance on my Central air conditioning units. They were on time and did a very professional job

Everything we’ve gotten through Angie’s List pretty much, we’ve been very satisfied with.

it went well, they worked on an old furnace, changed some things. Hard to tell if it helped, since I did not know I had a problem.

it went well. I need additional work done and will take care of that in the future.

Exceptionally professional service from start to finish. Very happy with work done.

It was as smooth as butter. They're great. They are on time. The serviceman got caught in traffic and the office called me to let me know.

Very well the technician was punctual and professional. He did what he was supposed to do.

I couldn't be happier with Sila Heating & Air Conditioning's service from start to finish! Scheduling was a breeze. The office was able to book me an appointment the following day after purchasing the Angie's List deal. As I had 2 units and not just 1 that was covered in the deal, they extended the same costs for both which I greatly appreciated. Their tech Carlos was fantastic! He was very prompt, professional, knowledgeable, and thorough in his work. He checked both systems' filters, electrical components, draining, indoor/outdoor coils, refrigerant cycle, etc. He found that one of my systems had a very clogged condensation trap as if had never been cleaned before (eventho I was paying another company to do so previously). He showed me the issue, completely resolved it, and recommended a part as a safety precaution for system if it were to clog again. It was such a wonderful experience that I am now speaking to Sila about a maintenance plan for my 2 units.

This is once again a heads up to people with ductless A/C systems thinking about choosing the $69 HVAC service deal from Sila. I pointed out last year that this will only cover the main condenser unit on the outside of your house and ONE a/c unit connected to it inside your house. so if you have 4-5 A/C units (one for each room of your house) the cost goes WAY up per extra unit. They responded to my note last year on Angies list saying they would better communicate this deal in the future but this year I still see the same advertising "covers one HVAC system" which is very mis-leading to me, In my opinion, I have one HVAC system for my house not 4 separate systems. They really should put in an asterisk on this statement and then explain further.

Very well! We were very impressed with virtually every contact that we had with Sila staff. Everyone we communicated with was knowledgeable, efficient and truly helpful. Their team answered questions about everything from our permit application process to the functioning of our new a.c. unit intelligently and with great care. They made the entire process almost as soothing and relaxing as our new COOL environment. We recommend them enthusiastically!

It went very well, they were very courteous. I would use them again.