STRAIT LINE ROOFING & SIDING

Terrible. I left 4 detailed messages over the course of three and a half weeks, and once with a person within their office and did not receive a return phone call. I left a number where I could be reached as well as a description of services needed. I also tried calling 3 additional times and didn't bother to leave a message. I even explained that I had left several previous messages and requested a return call. I had previously used Strait Line, as I live in a housing complex, literally, within 1 mile of their offices and was originally satisfied with their work and responsiveness. However, I will never use them again. I guarantee you, as a board member within the complex, I am often asked to recommend service providers. I will strongly discourage anyone within the development from reaching out to Strait Line. I subsequently reached out to someone else whom has done work on my home and whom is also very, very busy due to his professionalism and ability and I received a call back immediately with a tentative date for work completion. ========================== The company's response is 100% incorrect. Straight line has done work several years ago, which was scheduled through the caretaker. The caretaker was NOT asked to do anything on my behalf for this latest request. I contacted Strait Line DIRECTLY multiple times. There was no appointment ever scheduled. I could care less what the River Reporters award says, in this case, Strait Line was terrible....and obviously not truthful.

Shingles that were replaced in damaged area were cut short causing water to enter structure. Also, gutter was not fastened securely after work was done. Called a number of times to correct problem with NO RESPONSE. I had to hire someone else to repair the area that they worked on to stop the leaking and repair interior damage. Horrible customer service!!!!!!!

Without informing me in advance or specifying it in our agreement, Strait Line Roofing (Blair Cooper) subcontracted the work to another company. The labor was done entirely by G&G Roofing (Guaillas Inc.) out of Middletown, NY with Blair providing limited oversight. An error on Strait Line?s material order resulted in a drip edge narrower than specified in our agreement being installed. During moderate to heavy rain water drips from the underside edge of the 40' low slope section of roof over my porch. This is the primary reason my otherwise fine 15 year roof was replaced. While it previously dripped in a couple places where the shingles were not laid properly, it now drips from the wood along the entire width of roof. Several knowledgable contractors told me it should not do this period, and the wider drip edge would resolve this. Blair would not acknowledge this is a problem, and told me I need gutters. The wider drip edge was available 20 minutes away, however, getting the job done quickly took priority over doing it correctly. I believe, this was the result of his limited access to the workers of the company he subcontracted to. And that (according to Blair) he pays them by the square of roofing material installed. During the first substantial snow fall, water dripped from the skylight in my kitchen, it never did this before. Based on these issues and my interaction with Blair over a couple weeks, in my opinion, he is less than honest and his professionalism is lacking. Strait Line?s advertising references a local publications ?best of? award for Roofers. In retrospect the award is meaningless, because there are very few ?Roofers" in the area. In the future I will use a reputable general contractor with good roofing experience, and its own employees.

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