Old Country Ceramic Tile Inc

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We went to the showroom to select tile for our bathroom renovation. The saleswoman, Nancy, showed us (myself, my spouse, and my contractor) a 3x12 inch sample of a blue mosaic tile that was special order. We liked this tile and decided to order it. We gave the dimensions to Nancy, and she told us that we needed 20 sheets of tile, and that each sheet measured 3X12. We also ordered several other types of ceramic tile at that time. We were told that all of the tile would be in on 8/28. However, the blue mosaic was not in as promised, delaying our contractor. We were then promised it by 8/30 (a Saturday), and once again, the tile did not arrive. We called 3 times before we were finally given an answer regarding where our tile was. Nick, an employee, said that it was in Westbury and that we could go get it. However, we were unable to get it as we already had plans, and needed it for Monday, so he offered to bring it to our house on Sunday morning, and that he would call us on Sunday morning. He did not call until 9:30pm on Sunday night, and finally delivered it at 10:30 pm on Sunday night (8/31). He left the cardboard boxes of tile in the rain. Thankfully, the tile wasn't damaged because the boxes were saturated with rain water. Upon opening the boxes of tile on Monday 9/1, our contractor alerted us immediately that the store had ordered two boxes more than we needed, because they were 12x12 sheets and not 3x12 sheets as we were told. The boxes contained 6 sheets per box. We called the store on 9/2 (the store was closed on 9/1) and spoke to Nancy (the salesperson who helped us with the order), who denied that she had done the calculations and also denied that she told us that the sheets were 3X12. We asked for a refund for the two full boxes of tile, but were told "no" and that it was our fault. We then asked to speak with a manager, and she (another woman named Nancy) left a message the next day (9/3) stating that it was our fault, that they told us the sheets were 12x12, and that we could not have a refund or even a store credit. We spoke to her again on 9/5, and asked why we should be held responsible for their employee's mistake. She replied that her employee had worked for her for the past 30 years and would never make that kind of mistake. She asked us "why can't you sell it yourself" and we replied that we aren't in the tile business. I asked her why she couldn't take it as a business loss to satisfy a customer who had spent thousands of dollars on this order, and she had no answer. The only thing she said she could do was to add us to a list of people who wanted to sell extra tile, which we said was an unacceptable solution. As of right now (9/6), we have two boxes of tiles sitting in the garage which we have no use for, and have selected another tile company from which we have ordered beautiful floor tile. We will never use them again, or recommend them to anyone.

I was searching for a tile store that had a large selection of tumbled marble for my bathroom and was told of this place in port Jeff so I took a ride over and met with one of the owners tommy and he took a lot of time to explain to me the difference in quality between his products and the big box stores products. I have to say I really got a education on quality. This company is in my opinion the best store out there and I would recommend them to everyone I know..tommy and his family are great people to deal with.

I like their tile choices but it would have been nice to have been asked if I needed help. I don't spend money where I am ignored.

I'm only writing this review because I can't believe there are no reviews of this tile store. We went to Old Country Tile and had the kind of experience that's ideal for "newcomers" who've never figured out a remodel before -- that is, we were left alone to look around and identify our own style. When we had been there for an hour, a nice salesperson, Nancy, asked us how she could help us. We only expected to ask her the one question we had and continue on our independent/slightly befuddled way. However, Nancy basically opened up the world of tiling style to us -- by using our own instincts toward design and supporting our choices with ideas, direction, and considerations. Not once did she try to point us toward something we weren't already heading toward. We left there with an exact perspective to meet our contractor with.....and now all that remains is figuring out the price, as well as what we can live without (listello) and what we have to have (chair rail). Part of the pleasant anxiety of doing a remodel is trying to understand everything that each process requires. After our three hours at Old Country Tile yesterday, and with the help of an experienced, realistic professional like Nancy, we feel pretty solid about our choices, our non-negotiables, and our wallets.

We had the marble frames installed for the windows. They had a variety of marbles for us to select and the price was reasonable but not cheap.