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Geek Squad - Best Buy

Computer Repair, Stereo and Home Theater Systems, TV Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.213 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
46%
4
38%
3
8%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.2
value
4.1
professionalism
4.4
responsiveness
4.0
punctuality
4.3
Showing 1-13 of 13 reviews

Rueven M.
05/2014
5.0
home theater design, tv repair
  + 0 more
.
Description of Work: Installation of TV wall mount and TV.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

Linda B.
12/2013
1.0
computer repair
  + -1 more
I had to go back to the store three times. Once to bring it in, once to pick it up and once because they needed a Windows programmed which of course they could have told me about in the first time. Each time I waited on the line for an hour and twenty minutes to pick up the computer. I'll never do that again. There were phone calls that were not returned. The turn around time was seven days, I think it could have been faster than that.
Description of Work: Best Buy replaced my hard drive.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0


Tanya J.
04/2013
4.0
tv sales
  + -1 more
I bought a TV from them previously so I went back to them again. I liked the price and what came along with it.
Description of Work: I purchased a fifty-five inch Samsung Smart TV from Best Buy.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,700

Renee A.
04/2013
5.0
home theater design, computer repair, appliance sales, computer sales, tv sales
  + 3 more
The staff were pleasant, answered my questions and sent me in the right direction to where my item was located.
Description of Work: I purchased some music cd's and dvd's.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Gary D.
03/2013
5.0
custom cabinets, computer repair
  + 0 more
I could not get my computer started. No how, no way. I thought I lost everything. I brought it into Best Buy in Westbury and boom, boom, boom, a couple of clicks, they had me up and working. And there was no charge. I wrote a nice letter to their boss.
Description of Work: I used the Geek Squad at Best Buy to fix my computer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol M.
07/2012
5.0
appliance sales
  + -1 more
The sales and delivery was great. Everything was perfect.
Description of Work: I bought a refrigerator, stove and a dishwasher from Best Buy in Westbury.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Michael A.
07/2012
4.0
tv sales
  + -1 more
They were good since I had a good sales guy.
Description of Work: I used Best Buy – Westbury to buy a television.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$750

SUMEET B.
12/2011
4.0
home theater design
  + -1 more
It was very positive experience with them. It was kind of easily done with no hassles. It was pretty much an orderly experience. It was fairly positive. I will use them again.
Description of Work: I bought a home theater system from Best Buy in the first week of September and they installed it also for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

NINA G.
02/2011
5.0
appliance sales
  + -1 more
We bought a microwave oven from Best Buy. The price was competetive with other stores, and we actually found a helpful salesperson. Delivery and installation charges were a little steep, but they were very reliable: calling ahead of time, showing up promptly, removing our old over-the-range oven, and quickly installing the new one. An easy experience.
Description of Work: Bought a new over-the-range microwave. Had them deliver and install (and take away the old microwave).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

ESTHER C.
05/2009
5.0
home theater design
  + -1 more
Their sales person was nice and he explained all the features in it. He also explained how it was compared to others. He was helpful
Description of Work: I bought a Sony portable; it was a CD player with a radio in it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro
$70

TED R.
07/2007
3.0
computer sales
  + -1 more
I am a computer guy. I know what I like and how I like it. Now that I am retired, I need to keep my brain working on something. Now Best Buy's sales department is okay. We did have computer problems with the Toshiba though. Overall, you will pay going to a place like this but they are okay.
Description of Work: I bought my wife' s Toshiba Laptop from Best Buy.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$2,000

01/2006
4.0
computer repair
  + -1 more
OVERALL THEY ARE A B. I THINK THEY DID A GOOD JOB. THEY SEEMED KNOWLEDGEABLE. THEY GOT THE JOB DONE. MY PROBLEM WAS FIXED IN A TIMELY FASHION. THE PRICE WAS SUPPOSED TO BE FREE, BUT THEY DECIDED TO CHARGE ME WHICH UPSET ME, BUT THEY ENDED UP NOT CHARGING ME. OVERALL I WAS VERY HAPPY.
Description of Work: IT WAS MAINTENANCE ON A LAPTOP.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40

KHOI T.
01/2006
4.0
computer repair
  + -1 more
MY OVERALL EXPERIENCE WITH BEST BUY WAS GOOD. THEY WERE PROFESSIONAL AND THEY ARE REALLY SMART. THEY KNEW EXACTLY WHAT THEY WERE DOING. THEY WERE NOT OUTSTANDING TO WHERE I WOULD BRAG ABOUT THEM BUT I HAVE NO COMPLAINTS.
Description of Work: COMPUTER REPAIR.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

    Contact information

    1100 Old Country Rd, Westbury, NY 11590

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Stereo and Home Theater Systems,
    TV Sales,
    Appliance Sales and Installation,
    Computer Sales,
    TV Repair,
    Cabinet Making,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.2 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    1100 Old Country Rd, Westbury, NY 11590

    www.geeksquad.com/repair