Fred's Chimney Magic, Inc.

job not done

Fred's Chimney Magic refused to honor the "Groupon" promotion they advertised for a fireplace cleaning and inspection, claiming I had a "nest" in my flue. This "nest", as it turned out, consisted of a small shopping bag full of leaves and small branches (see photo below). Removing such small amounts of debris is part of any standard seasonal chimney cleaning. Not only did they try to charge me five times more that what I agreed to pay for the service prior to scheduling a service visit, they tried to upsell me on additional chimney work which had nothing to do with the basic cleaning and safety inspection I paid for (big red flag). Moreover, the two chimney sweeps they sent couldn't have looked more unhappy to be there. No. sooner did they arrive for the appointment, that they bolted into my house as if someone were chasing them--obviously looking to do a quick rush job, with literally zero effort made to explain any aspect of the process to the homeowner. They immediately seemed exasperated and jabbered to each other nervously, as if I were not even there. I felt uncomfortable with the situation from start to finish, as I could tell from the outset, based on their behavior alone, that they had no intention of cleaning our chimney that day without extorting a considerably higher fee from us. When we refused to fork over the extra money for their "nest removal service", they abruptly begged off the job and then quickly departed, visibly annoyed. The chimney sweep who did most of the talking spoke to us in tone which was blatantly condescending and rude. To make things worse, the service was scheduled just four days before Christmas, which means that we were nearly deprived of the use of our fireplace over the holidays as a result of this highly regrettable incident. Fortunately, we were able to get another Chimney sweep out to our residence that same day on extreme short notice, who promptly ascended onto our roof and brushed out our chimney for one hundred dollars less than what this company tried to charge us for the same service. See the dated photo below showing the safely working fireplace exactly one day later. There was such a pronounced lack of professionalism evident in the way the visit was conducted by this company, that I could never in good conscience recommend their services to others, nor hire them for any further work on my chimney. When I do decide to have maintenance work done on my chimney (repointing, caulking, and a new chimney cap) in the near future, I definitely won't be dealing with this company. In my sincere opinion, they just can't be trusted.

They offered a very thorough estimate and even gave time for us to get other estimates from competitors. Wonderful turn around time on job completion without a long wait. Showed up on time, all workers were professional and complete clean-up and haul away of debris and garbage. Even followed up to confirm satisfaction after job completion.

I had a great experience with Chimney Magic. They walked me through the work and gave me a reasonable estimate. They came on time and completed the work in a timely manner. They were friendly and professional.

I looked for a contractor to fix my chimney for 12 months. I interviewed five contractors but I didn’t trust any of them. Finally I contacted Chimney Magic, they came, gave me a fair estimate and I hired them. They arrived on time, fixed my chimney, and cleaned up, I would recommend Chimney Magic.

They look around for bigger jobs to do and I paid more then I should have. For a ten minute service. They were pleasant enough but it is all about bigger jobs.

I agree with the consensus of other high rated reviews on here. The team was courteous, professional, and offered in-depth explanations of the work. This is great for me because I like to understand the technical side of things and how the job gets done. Worth a call to see if they can earn your business!

They did a great job, we got multiple estimates, and they came in significantly lower than the other estimates and they did a great job. They came exactly when they said they would, they called exactly when they said they would, the ladies in the front office were very nice, the workers were very nice and courteous, they did a great job. They were very thorough and gave information about how the job works and the reasons for the work that they did. Super nice, super neat, professional, very affordable, were not pushy sales people, very happy. Highly recommend.

Affordable, courteous, professional

Job done fast and excellent

Fast service

Had a chimney liner installed the workers were very knowledgeable and explained all work upon completion we were shown pictures of the work result also very neat and clean

They came the same day I called and completed all work the next morning. Very happy with their work and service

Excellent service!

Very friendly and professional. I hired them to clean the chimney, and install a cap, to which they did. Pleased with their work!

Friendly , timely. And knowledgeable

Mrs wright, barbara says that the profesional was on time and also is willing to recomend the pro was very polite and she hired him juts for a diference in the quoete but would also recomend another angi pro she had

Honest, timely, and easy to work with!

Very professional

They were prompt, professional and neat. Will use them again next time. Highly recommend.

na

Great service

Honest and fair assessment of our situation

great

Chimney Magic was very knowledgeable about code and requirements around stainless steel liners being required for clay fireplaces. They waterproofed the chimney after installing the liner, even rebuilding part of the chimney that had loose bricks. They were professional and really explained the issues. I highly recommend them!