C & C SPRINKLER INC

Smooth as silk. The project was designed and installed with the highest degree of professionalism, and the price was incredibly reasonable. I can't imagine using anyone else, and they have impressed everyone to whom I recommended them. Plus, they are genuinely nice people.

very over priced!

Did the job with the problems.

They arrived on time and in uniform. Company has a website to make payments and schedule appointments, which is very convenient. Very happy with the work that was done at my home. Will continue to use this company.

They came as scheduled and performed the work.

The gentleman was late to the appointment for the designated window. It was about an hour late. To his credit, he did call to inform he was running late. Unfortunately, I had to leave the house at this time and my wife worked with him when he came to open up the sprinklers. Not sure if they ever did anything but they told my wife that the timer was broken and wasn't activating the system. They tried to charge $350 for a new timer. My wife tried to get a hold of me to see if we should do this but was unable to. As a result, she sent them away. I used another sprinkler company and they opened up my sprinklers and the timer worked fine. I'm not sure if C&C never opened it up and then showed that the timer wasn't working. Who knows, maybe just incompetence by this one tech. Either way, it was extremely suspicious and i would never use this company again.

unknown

I used them for 5 summers for my sprinkler system. Opening and adjusting the sprinklers, closing the system, and only one service call the whole time (luckily). I really never had any issues with them until the one service call I placed this past May. My backyard zone would not shut off, so even when the system ran through it's cycle, the back would stay on. So I was forced to shut the main feed into the system until it got fixed. So when they told me it would be 10 days before a tech could come out, I was disappointed I wouldn't use the system that long, but I understood since it was the start of summer. I even asked if there were any cancellations could they squeeze me in earlier and Bo (the woman I spoke with) assured me they would. So 10 days later, I am waiting and nobody showed up. When I called, they told me I never made an appointment. Obviously I did not make up the conversation I had and the date we agreed on, so obviously i DID make one, they just didn't put it in the system. Again, not a HUGE deal, mistakes happen. But then came the part where I had a major issue. I cited the conversion I had with Bo, since I take immaculate notes, and she continued to insist that I made the mistake. It wasn't even a big deal, so she forgot to put it in the system, no problem. Just take ownership and move on. But no, she HAD to continue telling me that I must have been mistaken, maybe I wrote down the wrong info, maybe she called me as a courtesy but I didn't actually make an appointment, etc. etc. Then when all else fails, she asks if I got an email confirmation about the appointment. Obviously I did NOT since she never put it in the system in the first place, to which she said, "then you never called or made an appointment". Then she says I will have to make a new appointment and wait ANOTHER 10 days (so that would be 3 weeks without watering my grass unless I go old school, but I don't own a sprinkler, that's why I have a sprinkler system!). So I asked to speak to a manager and she put Angela on, who said she needs to speak to the owner, Constantino, to see if they can squeeze me in. To her credit, she called me back within 5 minutes and said someone will be there at noon. Well they didn't show up until 2:15, which was better than nothing at that point, but I wasted a whole day off from work for this. Then the real kicker is when I wrote a letter to the owner about my experience. His response was basically to blame me for not following up once I realized I hadn't gotten a confirmation email. Well, I never knew I was supposed to follow up if I didn't get an email, or else I would have. He also didn't address my concerns I had with the office staff and how they handle adversity. Not a word said about it, and no apology other than a patronizing "I'm sorry you feel that way" type of response. Nobody seems to have any idea how to handle adversity, or how to treat a customer who was wronged. Needless to say, I'm not using them anymore, and if you value great customer service, you may want to use someone else with an owner that cares about his customers. I am just another number to them. **UPDATE** (7-28-15) I wrote to the owner, and he wrote a letter back with misinformation, and blaming me, the customer again. I see why the office operates the way it does. I wrote him back again, but have not heard from him in more than a month.

unknown

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.I was referred to of Cand C Sprinkler, inc. through my landscaper, GBR Landscape Contractors. We were in the process of tearing up our entire lawn, re-sodding and replacing overgrown plants and shrubs with a completely new design and decided it was time for our first sprinkler system.. Tony from C and C was prompt to arrive , drew up a sensible plan and layout to accommodate my yard and budget .He was able to provide a very good price on a sprinkler system without scrimping on anything. He even suggested installing tiny irrigation lines to several planters we have.,Something I never though of..They were also able to repair some plumbing issues in the basement and install an additional hose faucet per my request and on the same day. Most importantly they were able to coordinate the entire job with the landscaper and the Town of Hempstead Water dept in a seamless,professional manner.The crew was neat during the process and very concerned about doing a great cleanup after the job as well. I CAN HIGHLY RECOMMENDED C and C SPRINKLER, inc.with complete confidence in their ability and business ethics !!

We have used Cand C before. They are always very professional. Will use again for back flow testing and winter closing.

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They were a nice company. They are fine. They are an excellent company. They did a good job and they are local. They are cost efficient.

All went as previously discussed. Our home sits on a hill with a newly built, multi level retaining walls system that required a lot of digging. They pulled it off without a hitch. His crew, a visibly seasoned, one as they started and continued to work without issues or doubt. Today was extremely hot so I kept a cooler with bottles of water and cold watermelon slices for them.