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Roto-Rooter Plumbing & Drain Services

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

See website for additional service areas.

Business highlights

Emergency Services Offered

Services we offer

Residential and commercial plumbing & drain cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Reviews

4.6653 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
12%
3
4%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 551-653 of 653 reviews

Florence P.
04/2015
5.0
plumbing, drain cleaning
  + 0 more
They were very responsive.
Description of Work: Cleaned out kitchen drain & replaced a piece of leaking pipeI purchased a $79.00 coupon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Jeff P.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Priti P.
04/2015
2.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$250

Anne M.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelly K.
04/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: They came out once, then had to return a few days after because the problem returned. They explained that I needed extensive work to my pipes, which I understood but could not afford at this time. They continued to press me for a larger commitment which I did not appreciate.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Niklaus S.
04/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: installed kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

David U.
04/2015
3.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Cleared out a drain. Expensive, even with the discount. The $250 of service purchased for $79 did not cover the bill. I wouldn't use them for clearing out this particular drain, since I've done it myself before, but I erroneously thought the problem was a different one than it turned out to be.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Roto-Rooter Plumbing & Drain Services
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

John J.
03/2015
5.0
plumbing
  + -1 more
.
Description of Work: Replaced outside hose faucet and installed 3 ball valve shutoffs for the outside faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$295

Tommy B.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: They unclogged my basement drain, by clearing the drain in my front yard. The roto rooter agent provided great service and was very friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robyn S.
03/2015
2.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Nothing- would not let them unclog a drain for that ridiculous of an estimate

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$545

Response from Roto-Rooter Plumbing & Drain Services
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

MARIANNE F.
03/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda M.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Frozen pipes. Showed up as promised on time and had running water within 10 minutes. Excellent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Susan M.
03/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: They state that they service my area, yet they can't due to licensing.
Rating CategoryRating out of 5

Response from Roto-Rooter Plumbing & Drain Services
We would like to learn more about your experience so that we can address and improve in the areas that you have indicated unsatisfactory. Our ultimate goal is to provide our customers with world-class customer service and your feedback is very valuable in helping us achieve this goal. If you could please email the details of your experience to pat.swanson@rrsc.com, I would like to look into this with you further. Sincerely, Pat Swanson Customer Service Manager

James K.
03/2015
5.0
plumbing, wells, drain cleaning
  + 1 more
unknown
Description of Work: The technician cleaned my sump pump drain line with a power snake. |Considering the freezing weather the technician did the best job that he could. The technician was not satisfied with the results that he was able to obtain so there was no charge for his services. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ognian P.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: replaced a water line for humidifier

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mark S.
02/2015
2.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: We bought the 79.00 deal. The fellow was punctual. He augered our toilet and left 15 min later it plugged again. They did not solve our problem and their standard pricing is very high.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$79

Response from Roto-Rooter Plumbing & Drain Services
We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Theresa S.
02/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda J.
02/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Mariko D.
02/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Unclogged laundry sink and ran new piping from sink drain to main stack.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jill M.
02/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: They snaked the line out to the street. There was an additional charge over the original $79 I paid. I found it difficult to believe that the job they did would cost close to $300. My $79 was supposed to cover services up to $250. On top of it the plumber was over an hour and a half late. He did call and it was a Sunday. However, my job wasn't an emergency and I could have waited until the next week if there were too many people scheduled for that day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$280

Samantha B.
02/2015
5.0
plumbing
  + -1 more
The service was fine.
Description of Work: I purchased a big deal for Roto-Rooter Plumbing & Drain Services. They changed the toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

David B.
02/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: I bought a deal for $79 for $250 worth of plumbing labor. They came out and took a look. They said that the sewage line was sheared and gave me a price that was 2x the price of competitors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roto-Rooter Plumbing & Drain Services
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

John G.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: I have completed reports on this provider for the same service in the past.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Joanne A.
01/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Susan M.
01/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

135 S Ave, West Seneca, NY 14224

https://www.rotorooter.com/westsenecany/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Water Heaters,
Excavating,
Septic Systems,
Hauling,
Air Duct Cleaning,
Natural Gas Lines,
Basement Waterproofing

FAQ

Roto-Rooter Plumbing & Drain Services is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Yes, Roto-Rooter Plumbing & Drain Services offers free project estimates.
No, Roto-Rooter Plumbing & Drain Services does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Drain Services does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Drain Services offers emergency services.
Yes, Roto-Rooter Plumbing & Drain Services offers warranties.
Roto-Rooter Plumbing & Drain Services offers the following services: Residential and commercial plumbing & drain cleaning.

Contact information

135 S Ave, West Seneca, NY 14224

https://www.rotorooter.com/westsenecany/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day