Home Depot

Hardware & Home Improvement Stores, Doors, Kitchen and Bath Remodeling,


Services we offer

Building materials, counter tops, remodeling, kitchen and bath, carpet cleaning, cabinet re-facing, deck's, roofing, landscaping, windows, electrical, doors, painting, & flooring

Reviews

4.129 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
48%
4
34%
3
3%
2
14%
1
0%


Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
4.5
responsiveness
4.4
punctuality
4.2
Showing 1-25 of 29 reviews

Margaret C.
06/2017
5.0
replacement windows
  + -1 more
They were professional, kept in touch via email and cleaned up afterwards.
Description of Work: New front picture window and 2 doors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Marie Z.
02/2015
5.0
home improvement stores
  + -1 more
I did not use this Home Depot Location. The location I used was the Thruway Mall location on Harlem Road, Buffalo, NY 14206. The sales person was courteous and knowledgeable.
Description of Work: Bought exterior and screen doors. Used my own installer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Amy K.
07/2013
5.0
flooring contractor, hardwood floor, home improvement stores
  + 1 more
Very well. They removed old carpet and some tile. Hauled away the debris. Cleaned up afterward. Everything went as planned and the floors look wonderful!
Description of Work: Installed hardwood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Robert D.
07/2013
5.0
doors
  + -1 more
They guarantee the installation and everything along with it because it is one of their installers. So I buy the door and everything is guaranteed all down the line. They did a nice job and the price was fair.
Description of Work: I used Home Depot for installing my door. They have contract installers. They were done with the job in an hour and a half.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Eileen E.
02/2013
5.0
equipment rentals
  + -1 more
My husband is always pleased with Home Depot.
Description of Work: We rented a trencher from Home Depot. They have a truck that he can rent. For example he rented the truck and a rototiller, used them, and then returned them the same day. You can get it done and get it back. If we have to move a piece of furniture we will rent a truck for like an hour. We rent from them when we need to move things.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doug R.
05/2012
3.0
home remodeling, home improvement stores
  + 0 more
The work was performed by a sub contractor out of Rochester who had an elaborate protocol to ensure the labor was done according to spec and on time. Unfortunately the first technician dispatched was in way over his head with the technology and soon developed 'a backache' and was off the job and unavailable. The second technician was then assigned and turned out to be a competent local carpenter. He quickly assessed the level of work as unacceptable and tore it out and started over. The work was completed as planned and the results were top shelf as far as workmanship. The installation has held up and it was the right solution to the problem. Unfortunately the second attempt to upgrade my daughter's kitchen has not turned out as well. We installed new cabinets from scratch and contracted with Home Depot in Amherst to supply the material. The cabinets came as ordered and our contractor installed them and the results started to come unglued almost immediately. A area rep was dispatched from the manufacturer and he determined the glue was unsatisfactory from the factory. He re ordered replacements which were then installed and it was obvious that they also were defective with the same batch of defective glue. It has been over a year and every time I go to open a cupboard the door falls off and I get powerful angry. Seems that Home Depot is unable to follow through on the quality and warranty issues. Maybe as a sailor I will take my tube of 3M5200 and just glue the doors up myself, but I really shouldn't have to. If you use this supplier be very careful to police the job...
Description of Work: We refaced our kitchen cabinets since they where hardwood and much sturdier than the current crop of offerings. This was done by reglueing laminate over all the exposed surfaces and replacing the doors and draw fronts with new stock. The interior of the draws and some pullout shelving was also installed.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro
$8,000

Doug R.
05/2011
4.0
home improvement stores
  + -1 more
They supplied the materials that we ordered and the job went fine.
Description of Work: We bought a toilet and cabinets from Home Depot.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

Mary Beth S.
02/2011
5.0
home remodeling
  + -1 more
My husband and I did the demo in our kitchen, but had the design and installation of cabinets and countertops done at Home Depot. Everything went very smoothly and professionally.
Description of Work: I used Home Depot's design department for my kitchen remodel. I worked with George and he was terrific - great suggestions and recommendations. He was very patient with changes and my questions. He explained completely the process and timetable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

sally T.
07/2006
4.0
doors
  + -1 more
The quality of the door is good. However, a lack of communication, between a Home Depot manager and the subcontractor who installed it, led to a week's delay in getting it installed. In the end, everything worked out, but it was a little frustrating.
Description of Work: We contracted with Home Depot for a custom-made storm door for the front of our house. Home Depot came to the house to measure for the door. The store then arranged for the installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$400

07/2006
5.0
carpet installation
  + -1 more
I was pretty satisfied. For they style of carpeting I purchased, the price was right. The workers who installed it were pretty good. They even made installation recommendations that turned out good. I really like the carpet.
Description of Work: I purchased 124 square feet of plush carpeting from Home Depot for my master bedroom. The store arranged for the installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

SARAH B.
07/2006
5.0
home remodeling
  + -1 more
Home Depot stuck to the estimate. They are very trustworthy, and everything is backed with a warranty. We finished right on schedule, even though there was a back order on one of the cabinets. It didn't hold them up.
Description of Work: Home Depot remodeled our kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

07/2006
2.0
replacement windows
  + -1 more
Our overall service was good, but I felt the price was too high. They were very responsive and punctual. The people who did the work were very professional and knew what they were doing. I was very satisfied with the work after they were done.
Description of Work: Home Depot replaced four windows.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

07/2006
2.0
doors
  + -1 more
The salespeople from Home Depot were excellent, They were very accommodating. The company they were dealing with was horrible in delivering the product. The installers were awful, and seemed inexperienced. They eventually sent someone who knew how to install the doors.
Description of Work: Home Depot replaced two exterior doors and two screen doors with new ones.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0

Yes, I recommend this pro
$3,000

07/2006
2.0
carpet installation
  + -1 more
It's very difficult because Home Depot subcontracts with people so they were hard to work with because they were telling me two different things. The work was fine after everything was all done. There was a lot of miscommunication dealing with both Home Depot and the subcontractor.
Description of Work: I had Home Depot install carpeting throughout my home. It looks really nice.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$3,000

07/2006
4.0
home remodeling
  + -1 more
Home Depot followed through with the work, even with a few bumps in the road. What I paid matched the estimate, which is appreciated. They did a good job of leaving the kitchen clean, and looking good.
Description of Work: Home Depot installed new tile flooring, new counter tops, and new appliances in my home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$7,000

07/2006
4.0
gutter repair, roofing
  + 0 more
Well, everything is good now. We had a few problems with the roof, but they were fixed. Home Depot did a great job with the siding. Not too long after we had it put on, it accidentally got damaged and they came out and replaced the small part for free.
Description of Work: Home Depot redid our roof, put gutters on and vinyl siding.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40,000

07/2006
5.0
gutter repair
  + -1 more
The experience with Home Depot was very good. They come out and do an estimate, and stuck with their prices. They are very trustworthy. They cleaned-up after themselves, and took care of the waste. There was no removal for us to do.
Description of Work: Home Depot tore off the old gutters and put up new gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

07/2006
4.0
flooring contractor
  + -1 more
I would possibly hire Home Depot again, depending on the situation. We ended up having to delay the project because of a shipment that did not come in on time. Overall, it was a good experience.
Description of Work: Home depot installed laminate flooring in my living room.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$2,200

Jonathan S.
07/2006
5.0
custom cabinets, home improvement stores
  + 0 more
I was very satisfied with the results of the cabinets. The whole job was excellent. They did everything within 2 days, and were very efficient and friendly.
Description of Work: I hired Home Depot for the installation of my new cabinets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

07/2006
5.0
countertops, home improvement stores
  + 0 more
I felt that Home Depot did great work. They came out when they said they would, and were knowledgeable about their products. I would recommend them.
Description of Work: I bought my new countertop from Home Depot, and had them install it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

HANES W.
07/2006
4.0
ceramic tile
  + -1 more
Home Depot did a great job installing the tiles. They always showed up on time and worked hard. We did have a few minor problems. They had the wrong address and almost installed the tile at my husband's office. Then, we noticed a chipped tile, so we've been in touch with them about that.
Description of Work: Home Depot installed ceramic tile in four rooms of my home. The $11,000 was for the purchase and installation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$11,000

07/2006
2.0
doors
  + -1 more
Home Depot didn't install the door properly, the door doesn't look right and there is a bad caulking, I'm still having problems with it and they won't come back to fix their mistakes. I don't like the way that they installed the door.
Description of Work: Home Depot installed the door I purchased from them.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro
$800

07/2006
5.0
carpet installation, home improvement stores
  + 0 more
Home Depot did a great job of laying the carpet. We did have a small issue. In the end, we had to reorder in another size so there would be no crease in the carpet. They handled the setback very well.
Description of Work: We purchased 61 yards of carpet from Home Depot. Then, they laid it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

07/2006
5.0
doors
  + -1 more
I was very satisfied with the quality of the door and installation. The price was a little high, but you can expect that anywhere. The door was installed quickly, in a couple of hours, and the workers cleaned up their mess. They did a good job.
Description of Work: Home Depot installed a sliding back door that I also purchased from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

cheryl L.
06/2006
4.0
carpet installation, home improvement stores
  + 0 more
Home Depot did a great job. The installer was on time and cleaned up after himself. I would definitely use them again.
Description of Work: I had Home Depot install carpet in my home. They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$350
    • 1(current)
    • 2

Contact information

1881 Ridge Rd, West Seneca, NY 14224

www.homedepot.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardware & Home Improvement Stores,
Doors,
Kitchen and Bath Remodeling,
Carpet Sales and Installation,
Windows,
Gutters,
Flooring Sales and Installation,
Rentals - Equipment,
Roofing,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes,
Ceramic Tile

FAQ

Home Depot is currently rated 4.2 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

No, Home Depot does not offer free project estimates.
No, Home Depot does not offer eco-friendly accreditations.
No, Home Depot does not offer a senior discount.
No, Home Depot does not offer emergency services.
No, Home Depot does not offer warranties.
Home Depot offers the following services: Building materials, counter tops, remodeling, kitchen and bath, carpet cleaning, cabinet re-facing, deck's, roofing, landscaping, windows, electrical, doors, painting, & flooring

Contact information

1881 Ridge Rd, West Seneca, NY 14224

www.homedepot.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM