BP Residential heating and Cooling is a small family operated business and is locally owned in Rochester, N.Y. that provides services for all your home comfort needs in Monroe County and surrounding areas. While we specialize in forced air heating systems,air conditioning systems repairs and installation, we also provide services for your fire place insert for repairs, boiler repairs and installs, hot water heater repairs and replacement including all accessories that provides you with a safe and more comfortable home living for your family with 'quality workmanship, a more personal and professional customer care approach at better prices".
Business highlights
20 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Heating & Air conditioning systems for Residential & some commercial prosperities; servicing Oil & Natural gas equipment, water heaters, electrical, gas leak repair, new gas lines, plumbing, installations, & home comfort accessories Humidifiers, UV Light air purifiers and more....
I will not recommend have businesses with this provider He overcharges for his services . My humidifier was not working because the two power wires were not connected somebody disconnect them so he did that only and I ended up with a $172.00 dollar bill just for that I was ripped of from him . I recently bought this house and wanted to support local businesses and money stay on our community but seems this didn’t end up we’ll definitely he lost my businesses will never call again Be careful !!!
Description of Work: Connected two wires that were discinbected from the power humidifier
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$172
Response from BP Residential Heating and Cooling LLC
Mr. [Member Name Removed], BP via text conversation Our service calls to come out are $109. Our charge for a low voltage repair is $50. (don't know where you get $72) I am sorry that you had felt that way. As a small local business owner, we do have some flexibility to help out our customers in need. We would like to help and continue to work with you the best we can. If so, how can we meet your fairness needs in this matter?" Thank you for sharing your concerns with me" Customer: "If I was you I wouldn't charged the service call, for this simple fix and keep the customer happy and having me thinking good about your cost and service but you just made a bad impression with a new customer on your pricing, I believe in second opportunities to remedy this situation. I can't imagine calling you again for something mayor, I called you because the label was on the furnace and to give an opportunity to support local businesses but I see I did not work. Thank you again sincerely, [Member Name Removed]" BP: "Simple fix? yes, however; it got repaired and you signed off on it. "Thank you for your input Mr [Member Name Removed]. I will conclude from this that since we can not wave our service call charge per your suggestion that we have failed to meet your needs. Thank you for speaking with me." Customer: I will post reviews online about my experience today thank you Mr. [Member Name Removed], In regards to your additional comment repost... We have been in business for over 20 years. We are far from greedy Mr. [Member Name Removed]. We resolved /fix your issue and got it up and running and gave advice on operations/settings. You had mentioned that you had replaced a silinode valve and needle valve in hopes to fix this yourself; that didn't fare well and cost you money that was not necessary. We/I am taken back at your words and fairness about us as we were very cordial, responsive to all your needs. Owner: To your additional rude comments, it sounds as you know all the answers to who we are over the past 20 years. Good luck in your endeavors Mr.[Member Name Removed].
Don M.
11/2017
5.0
heating & air conditioning/hvac
+ -1 more
All is well and we're enjoying our new water heater. Hope it lasts a long time
Description of Work: We had schedule a furnace cleaning, but then had a water heater problem. We ran out of hot water after showering. Mike came out and diagnosed as the heater was dying. He made a special trip out to get details on a Saturday. Then replaced the heater on Monday. It's great to not have to wonder if we'll have enough hot water to finish our morning showers. He also cleaned the furnace, so that we didn't have to wait another day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from BP Residential Heating and Cooling LLC
Thank you [Member Name Removed] for your review. Enjoy you new water heater (with hot water for all) of which should last you an average of 15 years. Remember... hot water heaters need maintenance also; So let's try to get 20 plus years by a routine maintenance plan. Thanks again. We're here when you need us... BP Residential Heating and Cooling llc. Michael W. 585-978-1492
Mary R.
06/2017
3.0
heating & air conditioning/hvac
+ -1 more
I felt that I was totally ripped off. The man replaced the thumb gum around the pipe that goes into the house. He charged me $51.00! I looked it up on the Loews website after, and the exact same product was $2.98!!!! He also arrived an hour before the agreed upon time so I missed an appointment that would have only taken about 20 minutes up in the Village.
Description of Work: We had our air conditioner inspected and cleaned. There were no problems, nor did I expect any.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$157.63
Response from BP Residential Heating and Cooling LLC
Dear [Member Name Removed], We are taken back at your review as we pride ourselves on Quality, customer care at better prices over other local competitors and we've done business in the past furthermore; We are all aware that online or local shopping can save us money however as a knowledgeable, certified, skilled, insured, small family business; there are costs associated with running a such business. With that said, on May 19th you were scheduled for an air conditioning maintenance. While in route our techs call apox. 1/2 hour to arrival with phone number you provided. It sounds like our tech was little ahead of schedule and called to inform if it was ok to to head over however; if timing wasn't good for you our tech could've postponed to meet your needs. We do our best to work with our customers needs and schedule if communicated. We would like to help and offer you a $20 discount off any services in the future. Please except this offer as we hope that we can continue to meet your heating and cooling needs and expectations of service, price, etc...of which we take great pride in for over 15 years. Thank you, Michael
James T.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Mike was great...again (my 3rd time utilizing his services). Showed up on time and got the job done quick. He's a straight shooter and doesn't try to sell you parts you don't need. WILL be using again
Description of Work: Furnace and A/C inspection and cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Patricia T.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
Fantastic. Knowledgeable and helpful.
Description of Work: Checked & cleaned furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen B.
03/2017
4.0
heating & air conditioning/hvac
+ -1 more
One person came out to complete the work. It took him maybe an hour. The area was left clean when he was done with all the work.
Description of Work: Air conditioning maintenance issue.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Estelle M.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
Great!! I chose the 12PM -4PM time frame for my service. Michael (the owner) called around 2:45pm & said he would be here in 1/2 hr. and he WAS! I was extremely pleased with his service. He was very friendly, very informative, and patient with all my questions. I was also very happy he put on booties before he came in my house because it was snowing out. I HIGHLY recommend doing business with BP RESIDENTIAL HEATING &COOLING, and I definitely would use them again when I have a need.
Description of Work: I purchased your $59 special to have my all components of my furnace checked. I ended up needing a new capacitor for my furnace & he explained exactly why. He didn't push for me to get it, it was my choice. I decided to take preventative measures and have him replace it, which he did right on the spot!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Alexa L.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
Mike was prompt, courteous and respectful. We paid for one-hour of service, but he stayed nearly two. He made suggestions and fixed the issues we were having for no additional charge.
Description of Work: We had BP come out to perform diagnostic testing on our furnace and it's functionality.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Fred B.
12/2016
4.0
heating & air conditioning/hvac
+ -1 more
Very professional and punctual. My only negative is that the hot water heater was manufactured in 2014.
Description of Work: Installation of a hot water heater
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$799
Gregory G.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
We normally use a large company for our furnace/ac annual tune ups, but decided to try BP when they ran an Angies List deal. The person we spoke with, Michael, was very professional and courteous in setting up the appointment, and was equally so when we cancelled the appointment in favor of a lower cost tune up deal from a company that was closer to us. He could have made that situation awkward, but was very nice about it, and we will definitely consider using him in the future.
Description of Work: furnace tune up
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from BP Residential Heating and Cooling LLC
hello [Member Name Removed], Thank you for the kind words. We hope you had a great experience with the contractor you chose. We would defiantly like to earn your business in the near future. See why many homeowners have switched to BP Residential Heating and Cooling. Your small, locally owned family home comfort contractor. Saving homeowners more.... Thank You Michael W. BP Residential Heating and Cooling Quality, Customer Care, Better Pricing [Removed Website] 585-978-1492
charles G.
05/2016
4.0
heating & air conditioning/hvac
+ -1 more
We've had some experience with BP Residential. The service and the price has to be top notch. We used them six months ago. It cost $85.
Description of Work: They did heating and cooling service.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$85
Cindy D.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
Service provider did a great job and offered some suggestions to further improve performance. I added service to the original Angie's list order, and he prorated the additional cost. I would recommend this provider to others needing heating/cooling work.
Description of Work: preventative maintenance on air conditioner corrected level replaced cap
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Gregory T.
01/2016
5.0
gas leak repair, heating & air conditioning/hvac, plumbing, water heater repair
+ 2 more
Michael was very prompt, friendly and knowledgable. He talked me through a quick assessment of the situation over the phone before he could get here, and arrived promptly as scheduled. I thought the price was very reasonable, less than I had guessed it was going to be for the amount of time he spent resealing the fittings and checking things out. He also pointed out a few things that should be attended to soon. I think some of these smaller businesses can offer better prices and more personable service than others. Very professional overall.
Description of Work: Gas Leak - I had a very minor gas leak that I tracked down using a soapy water spray on the interior supply line, and I went to Angie's List to find someone who could come out right away. Better to be safe with these things, and gas is the one thing I don't fiddle with myself. I had him take the gas supply line apart and redo the seals on the fittings, and also give the furnace and water heater a once-over while he was here.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Jim G.
11/2015
5.0
heating & air conditioning/hvac
+ -1 more
I did only what I had to do to sell the house
Description of Work: tech gave the system a thorough going over .the entire system needed replacement.he replaced some feron. the house was sold
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
david W.
11/2015
5.0
heating & air conditioning/hvac
+ -1 more
excellent service-went over everything and explained everything Mike was doing. would highly recommend I will call him next Spring to check my air-conditioning
Description of Work: total furnace check-up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Melissa L.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
They were very friendly and professional. I would use them again if anything came up!
Description of Work: They performed a routine furnace inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Blair T.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
Got the $69 furnace inspection which was way past due. Was not surprised that they found a few parts that could be replaced. They were very clear that they didn't need to be replaced right now but that they were failing (not surprising since it has been years since it was looked at). A quick replacement of a few parts and the job was done.
Description of Work: Inspection and fixed some parts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
arthur F.
10/2015
4.0
heating & air conditioning/hvac
+ -1 more
My experience with them went pretty good. I'd use them again.
Description of Work: I purchased a Big Deal to get some air conditioning work done.
Rating Category
Rating out of 5
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Patrick S.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
Mike was very helpful and knowledgeable. He did a good job and provided me with an excellent furnace at a great price. I am pleased with his work and would recomend the company to others.
Description of Work: Installed new high efficiency furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,810
Response from BP Residential Heating and Cooling LLC
[member name removed], Thank you for your review and we are very pleased that you are very happy with our quality installation, customer care and of course our better pricing on your new 96% furnace. Enjoy the monthly savings. See you next fall for furnace cleaning and safety inspection. Michael W. GM BP Residential Heating and Cooling llc. 585-978-1492
Don R.
10/2015
1.0
heating & air conditioning/hvac
+ -1 more
He hooked up a meter to the cooling line and said that the 'pressure was good'. He then took a garden hose and sprayed off the outdoor AC unit. He said he was all done. I asked him if he took the shroud off the unit and cleaned the interior... the fan, filter, lines etc. and he said yes and then left. I knew full well that he did not do this because he was not outside long enough to do so. When he left, I took it apart the unit myself and cleaned it. The unit was filthy, as the garden hose only cleaned the areas where the water got thought the shroud. I wish you could post pictures on this site because I have before and after pictures from when I removed the shroud and cleaned the unit myself. Don't waste you money with this guy.
Description of Work: Not much... he was paid to PM the AC system.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$75
Response from BP Residential Heating and Cooling LLC
Mr. [Member name removed]. This is in response to your experience with us. BP Residential Heating and Cooling takes GREAT pride in our quality of workmanship. We are sorry you felt that you had a bad experience on 8/4/15 for the services provided (Air Conditioning preventive maintenance) We would like to shed some light on your statement. 1) You quote “He hooked up a meter to the cooling line and said that the 'pressure was good' Mr. [Member name removed]. That is incorrect. Mr. [Member name removed]. As noted on the invoice you were informed that the pressure were slightly high. The cause of this was in fact the condensing unit (outdoor sys) was buried a good 6-10 inches under dirt and mulch for years. (Again as noted on invoice) This can cause a restriction thus giving you a slightly high head pressure. We at that time verbally recommended that the unit need to uncovered and raised. No costs were given as you preferred to perform yourself. 3) You quoted "He then took a garden hose and sprayed off the outdoor AC unit. He said he was all done. I asked him if he took the shroud off the unit and cleaned the interior... the fan, filter, lines etc. and he said yes and then left." Mr. [Member name removed], I believe you left somethings out as we did not just leave but checked all components for proper values which includes: Checking fan blade, comp amp, fan amp, contactor, capacitor(s) suphtg, sub cool, supply temp, return temp, outdoor temp, wet bulb, ev temp, co temp, t1 and t2 temps, checked all wiring and connection; all noted on your invoice provided. Furthermore; Mr. [Member name removed]; our tech did take a garden hose and clean what coils were exposed and made sure water was passing through coils. You are correct that the tech did not remove the top (fan shroud) to clean. The tech did not lie about removing the shroud and furthermore, was able to perform a quality cleaning of coils without removal in lieu of mud waters from unit being buried; however, some brands / models are more difficult to perform a quality coil cleaning and thus shroud must be removed. Enclosing, Mr. [Member name removed], again we do apologize that you felt that we did not perform a quality job to your standards and we wished that we had the opportunity to speak after the service by calling our office to discuss your concerns. We are a little perplexed at your review based on our records and your statement. Please call our office anytime and let us know how we can serve you better in the future. Thank you Michael W. Your Technician
Ann F.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
We were very happy with the service and we would definitely use this provider again. The work was done very professionally and everything was explained carefully to us.
Description of Work: Furnace tuneup including cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Anne S.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
Great job. Showed me the access to the humidifier system and the type of filter needed for that.
Description of Work: Compete checking of Air Conditioning system - including the indoors system filter, the humidifier and dehumidifiers. Cleaned the outside filter system. Explained how I can do cleaning in the future. Answered all my questions and concerns, even regarding a fan that is hidden near the eaves in the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Dan M.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
The repairman arrived promptly, and was extremely personable and friendly. He was not at all in a rush, and took the time to answer every question and to explain how various components worked. He did what was needed to get the unit cooling again. Nothing was done without my approval and the cost of each part replaced was very clear before he proceeded. I absolutely will use this provider for any and all future needs.
Description of Work: Examined my A/C unit, replaced minor parts, showed me a major issue that would soon arrive, but did not press me to act now (and I didn't). Explained how best to keep the unit working well in its current condition.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$352
Laura W.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
I've used BP three times now and Mike is always responsive, prompt, polite and thorough. He explains everything he does and things we can do to improve the appliances and air flow in our home. This time I bought the Air conditioning tune up deal from Angie's List and he was great again. We had to replace one part, but prices seem reasonable and we will use them again.
Description of Work: Air conditioning tune-up, replaced a worn out part.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ruth A.
05/2015
5.0
heating & air conditioning/hvac
+ -1 more
all went very well. individual checked the A/C unit and all other areas related to it.
Description of Work: conducted an inspection of our air conditioning unit
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Electrical,
Water Heaters,
Air Duct Cleaning,
Natural Gas Lines,
Heating Oil,
Energy Efficiency Auditing,
Dryer Vent Cleaning,
Fireplaces,
Delivery Service,
Handyman Services
FAQ
BP Residential Heating and Cooling LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:30 AM
Tuesday: 7:30 AM - 5:30 AM
Wednesday: 7:30 AM - 5:30 AM
Thursday: 7:30 AM - 5:30 AM
Friday: 7:30 AM - 5:30 AM
Saturday: Closed
BP Residential Heating and Cooling LLC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, BP Residential Heating and Cooling LLC offers free project estimates.
Yes, BP Residential Heating and Cooling LLC offers eco-friendly accreditations.
No, BP Residential Heating and Cooling LLC does not offer a senior discount.
Yes, BP Residential Heating and Cooling LLC offers emergency services.
Yes, BP Residential Heating and Cooling LLC offers warranties.
BP Residential Heating and Cooling LLC offers the following services: Heating & Air conditioning systems for Residential & some commercial prosperities; servicing Oil & Natural gas equipment, water heaters, electrical, gas leak repair, new gas lines, plumbing, installations, & home comfort accessories Humidifiers, UV Light air purifiers and more....