ROLLUP SHUTTERS & AWNINGS

day one was fine. day 2 was the problem. the salesman Gene said their electrician would cost between 250-300 dollars depending on where the existing power source was and the degree of difficulty. the electrician said it was a $350 job for an outside switch. and $275 if the switch was inside the house. Period. No wiggle room. I payed 350 dollars, and was not happy. He said because he had to put a switch and a junction box in, pvc pipe and wiring, the price is 350. Everything was on the same outside wall. You have to put all that for every installation, and mine was the most basic , having an existing outlet within 4 ft. on the same wall, so I didnt understand why the price was higher than 250 dollars. Later, when I called their office in Holbrook, I was told that I was never quoted 250 dollars because all installations of the electric start at 275. Maybe someone should tell the guys in the showroom.. use your own electrician. The salesman had one price, the electrician Paul, who is a contracor for them, had another price, and the person in Holbrook had a third price. They overcharged me by $100 and I know I was ripped off. The awning itself seems fine, and of good quality. My concerns over the price fell on deaf ears. There has to be nicer people out there who sell the same product. Call them instead .

We purchased an awning in April of 2007. They installed it within a month, but about a month after installation, the awning began to sag noticeably on one side. It took them a month to come back out and level it. However, the awning continued to sag on the same side and we had to keep calling them to get it re-leveled, year after year - again waiting over a month for service. When we purchased the awning, we were given an especially convincing sales pitch that the product was superior to any other of its kind as it was designed and built by a local Long Islander familiar with the weather conditions of the area. We were also told that it came with a guarantee making it worth the higher price tag. She said that any problems we would have with the awning would be covered. Initially, when we received service for the sagging, we were not charged and assumed it was covered under the warrantee. It did bother us that the awning needed consistent service and we became very concerned about a never ending problem. Our only solace was that it was covered under warrantee, or so we thought?. In July of 2010, we called for service to fix the same sagging problem. This time, the service person noted that the installation was done improperly and that it affected the roofing beams where it was located. This was the apparent cause of the consistent sagging. The service person added an additional bolt to secure the awning and this time we were charged over $300 for the service. Because we were never charged the prior times, we called to inquire why. The customer service person said that they always charge for service calls and we stated that we were never charged before, so she said the owner, Ray Braun, would call us back. Although we did not get the call from the owner, we did receive a bill in the mail a month later. We called back the office and spoke to the same customer service person who said that the owner would call us back. Later that day, the owner called and, instead of listening to my concerns, started ranting on and on, telling me what my problem was and that he's heard it all before. I never had the chance to say anything as he continuously cut me off and spoke over me. When I explained that he's not letting me talk and disrespecting me as a customer, he put me on speaker (instead of hold) and told someone in his office to issue a 30 day payment letter and whether or not payment would be received, he was going to void my warranty and I would no longer be able to obtain service from his company. When he picked up the phone again, I told him that I heard what he said and he hung up on me. I called back, and the customer service representative said that he did it on purpose and she confirmed that my warranty would be voided by him. Realizing that no matter what I did, I was being ?cut off? by this company, I contacted the better business bureau for assistance. A week later, the owner left me a message on my phone saying that I had to pay him or I was going to be sued, never to receive service from his company, warrantee voided and that my $4,000 awing was now a worthless piece of junk. I guess he was right about the last point.