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Flooded.com

Carpet Cleaning, Basement Waterproofing, Upholstery Cleaning,

About us

We service your water damage and flood cleanup needs in NYC and New York 24 hours a day, 7 days a week. Additional phone numbers: (516) 887-4777, (800) 540-3566. Additional DBA - American Carpet & Restoration Services Inc.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Flood restoration, carpet, oriental rugs, upholstery, verticals, leather, boat & car interior cleaning, carpet repairs and rip-ups, pet odor, stain removal, tile & grout cleaning.

Services we don't offer

Basement waterproofing.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.315 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
20%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.4
value
4.0
professionalism
4.1
responsiveness
4.4
punctuality
4.3
Showing 1-15 of 15 reviews

Florence G.
09/2014
1.0
ceramic tile, basement waterproofing
  + 0 more
It did not go well. They tore out my beautiful, 50-year old tile floor and replaced it with a new one. Many of the tiles all around the floor came up. People have tripped and gotten hurt because of the tiles that have popped up, and there are small hills and valleys in the floor. They eventually came back out to look at it, and blamed it on the subcontractor that laid the floor. They said that the sub would be responsible for it and would repair it. They got into a fight in my home. Flooded.com sent them a threatening letter stating that the subcontractor would do the work or else risk a lawsuit. He refused, and then Flooded.com came back out with another man, and asserted the blame on moisture in the basement caused by a bathroom leak in the far corner of the house, well away from where many of the tiles have come up. I hired them to remove the moisture in the first place. They got paid, but now my insurance rates are astronomical. I even received a call from the subcontractor stating that the man from Flooded.com was shady and not to be trusted.
Description of Work: They came to do mold clean-up and water damage restoration.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40,000

Tania M.
03/2013
5.0
They were really excellent. When we had that Sandy storm and they came in, they were very professional and their price was excellent too. Their cost depends on whatever job you are getting done and I had a lot of damage. Their price was very good in comparison to other companies; it was less than half. They were accessible before, during and after the job. They have a very professional and pleasant staff. The quality of the work was exceptional.
Description of Work: I used Flooded.com after the Sandy storm to repair the damage done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooded.com
Thank you so much for your business! We are glad we could be of assistance in your time of need whatever way we can. Sincerely, Flooded.com

Edward D.
01/2013
1.0
carpet cleaners
  + -1 more
On Sept 7, 2012 I received a call from my tenant that my house was leaking from the ceiling. As it happened the person who owned the upstairs unit refrigerator water line broke, causing a flood. My tenant told me about a truck she saw called Flooded,com, so I called them for a clean up. They assured me that they work directly with the insurance company to resolve the problem and I did not need to worry about the cost. They would take care of the entire process for me. They did clean up the water, but also began taking off water damaged sheet rock. I could not be there the entire time but told them to only do what is needed.They assured me not to worry, that everything is according to insurance approval. When I went to the house the next day , I was shocked to see half my house torn apart. They continued coming back and tearing apart my walls ceiling. I had to stop them from tearing up my entire kitchen. Now, the insurance companies are in discussion as who is responsible as it is a condo. For this reason flooded.com could not be paid. The next thing I know is they send me a bill for $18,000 - then without notice they send me a letter that they placed a lien on my house. They were fully aware that the insurance companies were talking, they also only gave me one phone call requesting the money before placing a lien on my property. Keep in mind the entire time they assured me that they work directly with the insurance company, that I had nothing to worry about. I called a private adjuster, and they told me not to use a private adjuster. The again assured me that they are handling everything for me, and I have nothing to worry about. I am shocked and consider there behavior criminal. NEVER USE THIS COMPANY. I am now investigating all my legal options against them
Description of Work: Cleaned has after flood and lifted up floors, and took off walls and ceilings,

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
punctuality
2.0

$18,000

EDWARD C.
05/2011
5.0
They've been in business for many years. My only complaint about them is that they are still trying to push me to buy the carpet from them. They just finished today. I would say the service was very good. I feel they walked me through the process very well. The only little negative thing is that there were 3 rooms involved, a family room, boiler room and a laundry room. Everything was piled into the boiler room. We have a puppy and I just discovered that she was bringing up pieces of sheet rock and it was supposed to be put back into room clean condition. The other rooms were. They did take out the piano and some heavier items that we couldn't touch. In a basement you have everything in there that you're not using, we're going to have to do ourselves and I'm not 100% happy about that. I was assured everything would be broom clean. Considering the magnitude of the situation I'm not that mad about it, I just expected broom clean. The contract said they were supposed to remove and reset the contents, 2 out of the 3 rooms were done and I have no complaints whatsoever on those. I am disabled so this will be difficult so I will have to hire people to do this. When the contractor doesn't do what they say they will do and you've just spent $18,000 that kind of hurts a little bit. I was definitely over charged. I'd have to use them again if needed, they are the only game in town.
Description of Work: American Carpet and Restoration pumped out 4 inches of water in the basement, sterilized it because it was contaminated waste water, they ripped down all the walls and replaced them. They painted and fixed the electrical features that were compromised by the water.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

ARTHUR C.
07/2007
4.0
carpet cleaners, upholstery cleaning
  + 0 more
American Carpet & Restoration did an adequate job for us. They left some scotch guard with us as well. We'll use them again. I'm giving them all "B"s because I just didn't love them or feel very enthusiastic over their work.
Description of Work: They cleaned the carpet in two 11' x 13' rooms in my house. They also cleaned some upholstered furniture and removed some stains.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

03/2006
5.0
carpet cleaners
  + -1 more
AMERICAN CARPET RESTORATIONS IS A VERY GOOD COMPANY. THEY WORK IN A TIMELY FASHION AND DO A VERY GOOD JOB. THEY COME ON TIME AND THEY WORK PROFESSIONALLY. I HAVE USED THEM FOR FIVE YEARS.
Description of Work: THEY CLEANED THREE ROOMS AND A SMALL COUCH.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

02/2006
4.0
carpet cleaners
  + -1 more
AMERICAN CARPET RESTORATION DID A GOOD JOB ON EVERYTHING, BUT THERE WAS ONE STAIN THEY DID NOT GET OUT. THEY WERE SUPPOSED TO COME BACK AND TAKE CARE OF IT BUT I HAVE NOT HEARD FROM THEM.
Description of Work: CLEANED CARPET ON STAIRCASE AND CLEANED SEVERAL ORIENTAL AREA RUGS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

PAUL R.
02/2006
4.0
carpet cleaners
  + -1 more
I ONLY HAD ONE ROOM CLEANED BUT I FEEL LIKE THE PRICE WAS REASONABLE. THE GUY DID A NICE JOB AND WAS CAREFUL NOT TO DAMAGE THE WOOD PART OF MY FLOOR. I LIKED THAT FACT THAT HE ASKED QUESTIONS, NOT JUST CAME IN AND GOT STARTED.
Description of Work: CLEANED ONE ROOM OF CARPET.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

02/2006
5.0
carpet cleaners
  + -1 more
THIS COMPANY IS ABSOLUTELY WONDERFUL. I HAD A FLOOD IN MY HOME AND THIS COMPANY TOOK CARE OF EVERYTHING. THE STAFF WAS GREAT AT CALMING ME DOWN, EXPLAINING THE SITUATION FOR THE CLEAN UP AND GETTING THE JOB DONE.
Description of Work: PUMPED OUT WATER AND REMOVED FLOODED CARPET

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Karen R.
02/2006
5.0
carpet cleaners
  + -1 more
AMERICAN CARPET DID A WONDERFUL JOB ON MY CARPETS. THE CARPET IN THE CHILDREN'S PLAY ROOM CAME SURPRISINGLY CLEAN. ALL OF THE CARPET SMELLS INCREDIBLY FRESH AS WELL.
Description of Work: CLEANED CARPET IN PLAY ROOM, DEN, AND TWO BEDROOMS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

01/2006
5.0
carpet cleaners
  + -1 more
THEY DID A VERY GOOD JOB AND THE CARPETS WERE CLEANED VERY GOOD. I WAS SATISFIED WITH THE SERVICE AND THE WORKERS WERE PROFESSIONAL AND EFFICIENT WITH THE WORK.
Description of Work: CLEANED CARPETS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

01/2006
5.0
basement waterproofing
  + -1 more
MY ONLY COMPLAINT WITH THIS COMPANY IS THEIR PRICES. THEIR WORK WAS GREAT. I WAS IMPRESSED WHEN THE WORKERS DID NOT TRY TO BELITTLE ME FOR THE MESS THAT THE FLOOD CAUSED. THEY CAME RIGHT AWAY AND WERE EXTREMELY COURTEOUS.
Description of Work: CLEANED OUT BASEMENT AFTER IT FLOODED, POWER WASHED, SANITIZED AND WATERPROOFED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

KATHERINE R.
01/2006
5.0
carpet cleaners
  + -1 more
I WAS GREATLY SATISFIED WITH AMERICAN CARPET. THEY SERVICED SEVERAL ROOM IN THE ENTIRE HOUSE. IT TOOK THEN A REASONABLE AMOUNT OF TIME TO COMPLETE THE TASK. I did NOT FIND ONE SPOT IN MY CARPET.
Description of Work: CLEANED SEVERAL ROOMS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

01/2006
5.0
carpet cleaners
  + -1 more
THIS COMPANY DID WONDERS WITH MY OLD CARPET. WHAT EVER SOLUTION THEY USED TO CLEAN THE CARPET, MADE MY CARPET LOOK BRAND NEW. I WAS HAPPY WITH THE SERVICE OF THE COMPANY.
Description of Work: CLEANED THE LIVING ROOM CARPET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

LEISA E.
12/2005
5.0
carpet cleaners
  + -1 more
THIS COMPANY ALWAYS DOES A REALLY GOOD JOB. I ACTUALLY JUST CALLED HIM THIS MORNING TO COME OUT AGAIN. THEY ALWAYS PAY ATTENTION TO DETAIL AND MAKE SURE TO PUT EVERYTHING BACK WHERE IT BELONGS.
Description of Work: THEY CLEANED THE ALL OF OUR CARPETS IN OUR HOME.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    660 Hempstead Gardens Dr, West Hempstead, NY 11552

    http://www.flooded.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Basement Waterproofing,
    Upholstery Cleaning,
    Ceramic Tile,
    Mold Testing & Remediation,
    Water & Smoke Damage,
    Blind Cleaning,
    Auto Detailing

    FAQ

    Flooded.com is currently rated 4.3 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    Flooded.com accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Flooded.com offers free project estimates.
    No, Flooded.com does not offer eco-friendly accreditations.
    No, Flooded.com does not offer a senior discount.
    Yes, Flooded.com offers emergency services.
    No, Flooded.com does not offer warranties.
    Flooded.com offers the following services: Flood restoration, carpet, oriental rugs, upholstery, verticals, leather, boat & car interior cleaning, carpet repairs and rip-ups, pet odor, stain removal, tile & grout cleaning.
    Basement waterproofing.

    Contact information

    660 Hempstead Gardens Dr, West Hempstead, NY 11552

    http://www.flooded.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM