Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Leak Stoppers Inc

Roofing, Skylights, Chimney Repair,

About us

Our main goal is to supply customers with services that our competitors don't want to do or don't know how to do. Mainly, we fix and guarantee other companies roofs. We are also similar to them in that we can give free estimates on new roof systems, but still unique in our installation techniques and material preference. As a leading repair company, we constantly adapt our installations processes to avoid problems that we have seen during thousands of leak repairs. We use science and our exposure to materials in the field to help us pick and install the best roofs available. We also provide chimney crown, mortar and flashing work.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

All leaks found and fixed, New Complete Lifetime roofing systems, Waterproofing, wall flashing, coping, Modified Bitumen rubber roofs, EPDM rubber roofs, aluminum & copper, aluminum coating, leaking skylights, leaking windows, leaking doors, chimney flashing, chimney pointing, chimney re-crowning, siding repair, trim repair, gutter cleaning, mortar

Services we don't offer

We do not repair plumbing leaks

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8515 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
1%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 176-200 of 515 reviews

DANIEL J.
06/2014
4.0
roofing
  + -1 more
Written Estimate for both estimates
Description of Work: Estimate for both Roof Repair and for Full Roof Replacement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Leak Stoppers Inc
Getting a 'B' rating for giving someone a FREE estimate a year ago is odd.

Ed W.
06/2014
5.0
roofing
  + -1 more
It went just like they said . He gave me an estimate, did the repairs and no problems.
Description of Work: REPAIRED leaky roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Leak Stoppers Inc
Short and sweet. Works well for us. Thanks for your business.

Jean J.
06/2014
5.0
roofing
  + -1 more
They were on time and the price was right. They did a good job! It was a total of $6000 for the two jobs.
Description of Work: I've used them twice. They put on a new dormer roof and fixed my garage overhang. They also fixed some leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Leak Stoppers Inc
Thank you for your business.

Loretta T.
06/2014
1.0
roofing
  + -1 more
After contacting a couple of roofers that specialized in Flat Roofing. I called Leak Stoppers. They had put the roof on approx. 6 years ago. The gentleman said I was still under guarantee, I said "great" Meantime I am in Florida. He said he would not charge the customary $85.00 service call, because they had installed the roof. I said "great" He went out to inspect the roof and found the roof was not leaking but some flashing came up. The person that met him there said it took all of 5 minutes to put some sealant in the opening. He then called me up and said it would be a charge of $250.00 After I advised him I had some other estimates that were that much money that involved much more work, he decided he would give me a senior citizen discount of $50.00 making the price $200.00. Quoting in a nasty tone that it took time to drive there and there was gas costs etc. First, he never called me when he got there to get permission to go ahead with the sealant at that price! 2nd I am happy the leak was fixed, however I feel I was totaly taken advantage of. If that is the way to do business, I don't think many people would stay in business. I am shocked Angie's List would have a business man such as him in their list of recommendations!
Description of Work: He patched some flashing

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$200

Response from Leak Stoppers Inc
Sorry for servicing you so quickly and efficiently. While you were in Florida, it was me, John the owner that drove from West Babylon to Farmingville to service your tenants. Your tenant showed me the ceiling, insulation and water laying on the living room floor and I checked my roof to find no flaws. I noticed aluminum siding and trim that had been blown loose, breaking a caulked joint. Rather than write an estimate, I performed a service (something not many others are wiling to do). To meet my $6-8000 a day quota, I charged my minimum fee for a guaranteed leak repair ( usually $250). I didn't sell something that didn't need to be done, I did not mis-lead the consumer. Like usual, I fixed the leak. When you complained of my fee, I gave a senior discount and a repeat customer discount. It is truly sad that you are complaining. Your sense of entitlement disgusts me. Like all the other 'roofers', I too have men and over-head ( 2000 sq ft warehouse, 8 trucks, 2 trailers and a minimum of 10 full time MEN). Thankfully you are of a minority of 'people' that I rarely deal with. If you are a potential new customer reading this, understand this. We charge a service fee for service and get paid hourly (just like every other service company out there). Please do not mistake us for the average roofing company. We are a full service roofing - siding - tin smith shop with specialists in masonry, glazing and siding.

Maura H.
06/2014
5.0
roofing
  + -1 more
Work performed in a timely professional manner.
Description of Work: Installed new roof for front and back porches and repaired roof where there was chimney and fireplace were damaged in Sandy. They had done the house roof previously and matched it perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Response from Leak Stoppers Inc
Thank you for your repeat business. We appreciate your business

mark P.
06/2014
5.0
roofing
  + -1 more
it well was on time and completed work nicely
Description of Work: repaired roof and water damange

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Leak Stoppers Inc
Thank you for your support.

Susan B.
06/2014
5.0
roofing
  + -1 more
Second time using them. They came and fixed leak around woodstove pipe. I was away when they came and they were Kind enough to leave the bill.
Description of Work: Fixed leak around wood stove pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from Leak Stoppers Inc
Thank you for your business.

Ron D.
06/2014
5.0
roofing
  + -1 more
John, the ownerwas great. He gave me two prices one covered an obvious problem and another for additional work if the problems were not completely solved. The first job fixed one of the leaks but not the other so he came back to complete the work. I was impressed that the scope of the work performed went past the area of the leak to be sure the entire flat roof was tight. The crews were polite and willingly explained why they were doing when I asked. They worked neatly and cleaned up all debris.
Description of Work: Repaired two roof leaks and improved air circulation in my attic

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,700

Response from Leak Stoppers Inc
Thank you for appreciating our craft.

Kim Marie R.
05/2014
5.0
roofing
  + -1 more
John was very professional and provided me (2) estimates. A low cost "fix" option as I recently lost my job and a complete redo of the sections for a higher cost. Since I only had the roof put on 2 1/2 years ago, I opted to call the original installer as the work was done inaccurately by them. They came and redid the roof for me. I did not have to use Leak Stoppers, Inc. for the actual work. I would recommend Leak Stoppers, Inc. to anyone who has a roof leak. If it wasn't that I had recently had the roof done and had issues, I would have used John and his team to fix the problems. Highly Recommend Leak Stoppers, Inc.
Description of Work: John, the owner, came onsite and spent a lengthy time on my roof taking pictures and accessing the entire roof. He then explained his findings in laymen's terms so that I could fully understand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Leak Stoppers Inc
Thank you for your business.

John C.
05/2014
4.0
roofing
  + -1 more
The owner of the business came to speak with me directly. He was punctual and very knowledgeable. He discussed the details of how he would proceed with the installation and how his installation would be superior to any other. I have gotten a number of other estimates for the same job. Leak Stoppers was at the high end. I have to go with the best work that I can find in a price range that makes sense for me and my budget.
Description of Work: Gave an estimate to install a new Owens-Corning roof system

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$15,000

Response from Leak Stoppers Inc
In business for 15 years, with young children to raise, I have a reputation and a name to live up to. We install Owens and Corning LIFETIME roof systems. That means after I install a roof, most customers will hold us responsible for a LIFETIME. We clearly give a 25 YEAR WORKMANSHIP warranty along with our 50 year "NON_PRORATED LABOR (to replace defective material**) and MATERIAL warranty. What most people do not understand is that the manufacturers warranty is LIMITED*. We address not only the 5 PARTS in a roof system. We compliment those parts with an additional 4 standard parts ( We use Owens and Corning 9 part system) to include functioning soffits, bathroom fans that are ducted out, New Metal chimney flashing, new wall flashing, duct tape on leaking heating and air conditioning systems, Battic tent attic door covers, and much more. We are LEAK STOPPERS first, salesman 2nd. I can not install LIFETIME roofing systems from GAF that mislead the customer into thinking every thing will be fine. I fix 8 leaks a day for customers who had roofs done by my competitors. People get sick of guys coming without ladders to make excuses, or to smear tar in the rain (to keep you from changing their A rating). These guys can do it quick and cheap, cutting corners and as long as someone comes back if leaks again, They're considered a 'GOOD GUY'. People would never stand for my company smearing tar or saying 'It's not my roof. It's the siding' or a popular one 'Lot a snow huh. Have you ever seen Ice like that. This is a fluke thing. There is nothing we can do. We put the ice shield on. Duh.' People would say to me, 'John I saw your website. You have a whole section on proper venting and insulation that would have prevented this. Why didn't you do that with the roof 6 years ago? Who's going to fix my walls and wood floor?' or ' This is why I called you when you told me I need a new roof. I call you for a free estimate to fix my leak. Now you say it is the window. Why didn't you tell me all I had to was caulk the window when I called you for a free estimate. Bottom Line: If you just need a basic roof or you do not plan on being in your house for more than 7 years, don not call us for a roof. We offer a premium product with all necessary accessories included. We are more than the average 'A' rated roofing company. Ask yourself this question. Would I buy a car from a dealership that doesn't have a service department. Of course not. You would want drop off loaner service. How about this A car that is built to withstand all the common flaws and problems with the typical car. A 'Supercar'. Wouldn't be great to have a product designed by a n expert troubleshooter, with a 25 year NO LEAK warranty. Serious customers only, please call for a FREE roof/attic/insulation estimate

Lysa S.
05/2014
5.0
roofing
  + -1 more
They were very professional. I’ve nothing but a good experience with them. They’re very good contractors.
Description of Work: I used Leak Stoppers Inc for roofing repair. They replaced some roofing shingles and flashing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Leak Stoppers Inc
Thanks for your business.

Gary B.
05/2014
1.0
roofing
  + -1 more
He arrived at my house and immediately began to rip the house apart (a brand new $1mm house). He tried hard, or maybe that was the problem it came some easy and natural to him that he wanted to set me in my place and bully or impress me with his knowledge about temperature differentials and heat loss into attics, which causes ice damns. He went further and said we may have to rip the hole house apart...really? Of course he had to proceed to tell me how smart he is, that he went to college for this stuff and is no ordinary roofer and no one does it as good as him. Honestly, I dont care if this guy is the best Leak Stopper in the world, he is not working on my house.
Description of Work: He came to give me an estimate

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
5.0

$4,500

Response from Leak Stoppers Inc
[member name removed] is obviously very proud of the home that he built himself. The problem is his 'MillionMillion' dollar home gets destroyed by water when ice forms in a cricket (low sloped roof) over his rear living room. He has had this problem several times and water pours into his beautiful house when there is heavy snow and cold temperatures. He has tried roofers and has a heat cable on the roof (that does not work). When [member name removed] called me, he was asking for 'ice and water shield'. At that time I explained how I would need to inspect his attic and ventilation to find out how the ice was forming. He was puzzled, but agreed to wait a couple weeks for me to perform a low cost ($50) leak analysis. After I arrived and saw the damage, I immediately started to 'dissect' the house by asking about heating, venting and insulation. This is where my 'F' rating comes in. I didn't know it then, but [member name removed] was the builder, so every time I questioned him about the building process, he kept referring to the roof. He already knew it all. He just wanted a roofer to fix his roof. Well I did get the information I needed, checked the roof and wrote the estimate to fix and guarantee his leak. It turns out [member name removed] had used spray foam insulation to insulate his walls and cathedral ceilings. He also had 2 bathroom exhaust fans in 2 different bathrooms. Problem is, they did not use Styrofoam baffels to ensure air passage from the vented vinyl soffits into his attics (under roof cavities). They did such a great (thick) job that they inadvertently spray foamed the soffit closed. This lack of fresh (cold) air in winter along with his large ('MM') bathroom exhaust fans pumping hot humid steam and 70 degree (smelly) air from the bathrooms melted all the snow at the high portion of the roof (as it left the ridge vents) this winter (when it was under 30 degrees for weeks on end). This 32 degree water (on a 20 degree day) re-freezes in gutters, on roof edges and in [member name removed] case, an architectural roof gully (cricket) into what many know as an ICE DAM. Removing heat cables, roofing, Hardy Board siding with installation of Commercial grade modified bitumen, ice/water shield, new flashing, wall felt paper, new matching roof tiles, new Hardy siding, touch up paint, 2 bathroom exhaust louvers, a temporary access hole into and out of in-accessible attic, closing the hole along with low lying roof louvers (to replace non-functioning soffits), to introduce fresh air into attic would have guaranteed that his 'MM' house not be ruined. We would be LIABLE. I never even got to explain myself. By the time I typed and handed him the estimate for $4500 he quickly offered my $50 fee, clearly not impressed with my theory. I got the vibe, my check and high tailed it outta there. [member name removed], I'm sorry if I offended you by talking about problems with your house. It is my job, you know. Had you waited to make this rating until you had entertained my competitors and re-searched my theory, I would still be willing to help you. Well, Good luck anyway Your house is nice.

John R.
04/2014
5.0
roofing
  + -1 more
He came and did a great job. I had no complains at all. He took care of everything and I'm very happy. They're clean. They were efficient and they were well-priced. They were here when they said they're going to be here and did exactly what they're going to do.
Description of Work: I used the roofing service of Leak Stoppers Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Response from Leak Stoppers Inc
Thank you for your response. We appreciate your business.

Ellen W.
04/2014
5.0
roofing
  + -1 more
They fixed the problem without having to replace entire roof.
Description of Work: We had a leak that we couldn't find. John came out and with in a week he had it repaired. Very pleasant to work with and returns calls quickly. I would use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Leak Stoppers Inc
Thank you for your business.

Aytac E.
04/2014
5.0
roofing
  + -1 more
Went very well. The work took a whole day.
Description of Work: There was a leak from the roof into the bedroom. A large drainage hole on the roof was repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,450

Response from Leak Stoppers Inc
Thank you for your business.

Patricia M.
04/2014
5.0
roofing
  + -1 more
The work went very well, these guys are excellent. They are hard working, very clean and respectful of our home. They kept us informed as the work progressed and I would not hesitate to use them again.
Description of Work: John was excellent in diagnosing our problem and presenting solutions. Our home has many windows and they sealed all windows in our home as well as our glass block.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Leak Stoppers Inc
Thank you for your business. **Most leaks we encounter are resulting from non-roofing items. Unlike todays roofer, we are a full service exterior company that does roofing, siding, windows, flashing, skylights, masonry, glazing, interior weather stripping, insulation, attic ventilation, ice dam prevention, small roof repairs, small siding repairs and even water damage (sheetrock)repair.

Amanda F.
04/2014
5.0
roofing, chimney repair
  + 0 more
On time, clean, did a great job. No more leak.
Description of Work: He fixed 2 leaks, put in flashing around 2 chimneys and added 2 bathroom vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Leak Stoppers Inc
Thanks for your business. $800 to repair a leak from ice damming is much better than replacing the whole roof. Don't let roofers sell you a new roof with ice/water shield just because of an ice dam. Call us or check our website for information on ice damming. We have helped THOUSANDS of customers correct ice damming issues with only few new roofs. It is important to understand (stop) the ice formation. Peel and stick rubber (ice shield) will not stop the ice it is a 20 year old invention that SELLS. We correct attics (to properly ventilate and insulate them), saving customers THOUSANDS in heating and air-conditioning to ELIMINATE ice.Get all your options by calling John. I have scientific solutions

Nick R.
04/2014
5.0
roofing
  + -1 more
Everything was done on time and well.
Description of Work: Stop a leak by fixing the flashing by the chimeney

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Leak Stoppers Inc
Thank you for your business. Sometimes chimneys require new aluminum (copper) flashing and re-pointing. Sometimes tar (flashing), fabric and clear silicone are used to save $$$ and get the job done for short term. Understanding the customers needs, roof condition and being able to explain the pros and cons of different options takes years of experience. This is what we include in a leak analysis.

Jonathan R.
04/2014
5.0
roofing, replacement windows, skylights
  + 1 more
We developed a skylight leak over New Year's weekend. Using Angie's list I called about 15 roofers. Not only did Leak Stoppers follow-up, they called back within an hour of the call-Sunday of New Year's weekend--during which it was pouring! They were great in advising me on handling the immediate situation and scheduled the analysis and repair. Further, before the work could be done, a snow storm hit and they arranged for roof shoveling in order to avoid the snow from icing which would have spread into the weak spots once it melted. (for the record, we only received reply calls from 3 of the 15 or so, which is a whole other problem.) They incorporated that service into the overall skylight replacement. Also they caulked all outside windows since two other leaks had developed. The total cost came out to be slight more than I had hoped, but was very much reasonable for a borderline emergency job in the middle of this nightmare of a winter. The real selling point of Leakstoppers is their service. They are so responsive and treat you the way a customer should be treated, not like "they are doing you a favor by finding time to show up " the way so many contractors act. I would absolutely recommend without hesitation.
Description of Work: Diagnosed exact reason for skylight leak and replaced it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Leak Stoppers Inc
Thank you for your support. We appreciate your business. **Sometimes I may work 6:30 am to 10 pm to sneak in dozens of return calls, on top of my pre-scheduled 8 stops and my workers' 5-20 jobs (for the day). At times I may get booked up for over a week, but our voicemail is never full and everyone (that leaves a clear phone number) gets a call back. For my 'competitors', this is called customer service. Providing excellent customer service from day 1, is why we are so successful today. The longer you do something, the better you get at it.

Susan K.
04/2014
5.0
roofing, replacement windows
  + 0 more
To be honest, we received another estimate that was considerably lower. However, we were so impressed with John's knowledge and the time he took to explain exactly what needed to be done, that we decided to go with his company. The men were here 11 hours. and they worked diligently and neatly. We were very pleased with the results. As my husband says, you get what you pay for! I would not hesitate to recommend this company.
Description of Work: They reroofed our garage and caulked 2 upstairs windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from Leak Stoppers Inc
Thanks for your review. We appreciate your business. Doing a more thorough job, including the siding and flashing work at the wall joint allows allows us to guarantee the leak and not just the roof. Workmanship warranties from roofers doing roofs without new flashing (removing and re-installing siding) do not cover leaks coming from the wall. Although some will come back to smear tar around if it leaks again, we prefer not to come back at all. Thanks again. John

steven A.
04/2014
5.0
roofing, skylights
  + 0 more
Everything went great. John was able to meet me on a saturday to look at the job and give me a price. about two weeks later, I scheduled the job and had the job completed. They did a whole bunch of stuff to stop three skylights from leaking & gave me a guarantee on it as well. Everyone was on time and worked the whole day through, no questions asked. I am a very happy customer.
Description of Work: Re-did three existing skylights.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Leak Stoppers Inc
[remove member name], Thank You for trusting us. We appreciate your business.

Hank C.
04/2014
5.0
roofing
  + -1 more
They were excellent in both work and price. Another company wanted about $1000 to do the same job. They were very professional. The owner came and went up on the roof with a camera. He took pictures where the shingles were dead. The next day the workers came and did what they had to do. Everything was fine. He came the next day after I called and was on time.
Description of Work: Leak Stoppers Inc replaced some shingles on the roof and sealed up some other stuff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Leak Stoppers Inc
Thank you for your business.

Jason H.
03/2014
5.0
roofing
  + -1 more
I recently purchased a home and the first week I was in the house we had a leak in our den. I contacted several roofing companies who would only replace the roof. As I just purchased the home I really did not want to have to lay out several thousand dollars for a new roof. John came by and looked at the problem and proposed a solution including moving my dryer vent and adding an additional vent to keep the temperature in the attic down. He advised the cause of the leak was likely an ice d*** resulting from the warmer attic air. His price was reasonable and the leak has not reoccured. While I hope to not need his services again, I wouldn't hesitate to call him again.
Description of Work: Leak after a large snowfall right after I purchased a new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Leak Stoppers Inc
Thank you for your response. ****We use science not salesmanship to fix leaks. 5 part Timberline roof systems for thousands $ would have done nothing to fix this customers issues. Do not assume (because 3 roofers giving free roof estimates said so) that you need a new roof because of leaks. Most leaks that we fix are a result of what the roofer forgot do, wasn't taught to do or because if they did it, their price would be too high. If your roof is under 20 years old, don't get sold a roof, unless you want it. Call us, for all your options. We offer 25 year NO LEAK guarantees with our Owens and Corning Lifetime roof systems.

Kim S.
03/2014
1.0
roofing, skylights
  + 0 more
Yesterday afternoon (3/29/14) we had a leaky skylight and called Leak Stoppers after close of business. We did have our general handyman make an emergency stop on Saturday night to caulk the outside of the skylight as a quick fix, just so water would stop coming into my living room, and he wanted no more than $28 for doing so. On Sunday morning at 10, John promptly called back, and that is the end of the positive part of this review. I told John that it was no longer an emergency, as we had someone come out and caulk the outside to stop the leak, and before I could finish my sentence to say that I would still like to set up an appointment, he cut me off and said *well, that guy ripped you off". I told him I don't think he ripped me off because he barely charged any money, and attempted to explain, but John again cut me off, now nearly shouting, and saying "no no no no no, listen, you need a new skylight", even though he had never come out to look at it in the first place. He also told me that he "never uses caulk to fix a skylight", and he somehow thought I was complaining about his prices even though I never even asked what his prices were. I really couldn't believe, based on the reviews here, that he was responding in this way, so I continued to try to explain my situation, which included my understanding that what was done the prior night was a quick fix, and that we need someone to come look at it for something more permanent. However, he again cut me off, telling me that he had been "on the phone all morning, so I am going to have to make this short and sweet," that it would be $85 for an initial consultation, and he asked if I wanted to set up an appointment. In the middle of my answer that, because of the way he spoke with me, I was going to look into other companies, he hung up on me. John, if you read this, I can appreciate that you had to deal with alot of calls during this rain, and I am sure your services are very good. But I can guarantee you that I will never use your company because of the way you spoke to me this morning. You were incredibly rude and unprofessional. I don't understand how you can think that speaking that way to a potential customer could possibly be good for your business.
Description of Work: John promptly returned my call about a leaky skylight, but was incredibly unprofessional and rude, constantly cutting me off and eventually hanging up on me.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0

$85

Response from Leak Stoppers Inc
Sorry for being short with you. Fact is I was overwhelmed with voicemails while my 2 boys were waiting to spend their Sunday with me. Therefore story-time about some other contractor who only charge $25 bucks for a visit isn't going to happen. When customers call my office, everyone gets my voicemail that clearly states how I charge $85 to diagnose the leak ($50 for Angie's List members) or we give free estimates for new roofs. This was your opportunity to hang up (as 1/4 of the people who call me do) as you probably think we're all the same and we're supposed to give free estimates. This message on my voicemail keeps me from wasting time on the phone answering questions about why free doesn't work in the service business. To service a roof you need a service technician that services roof, not a salesman on commission trained to sell roofs. I dedicate 1.5 hours to every customer that agrees to my fee. I can not and do not talk about leaks or other contractors that do not know what they are doing while on the phone (as it is always un-productive). Turns out, I returned calls to book about 30 stops for this week (with very appreciative customers that were shocked at how fast I responded to their calls), threw a baseball around and went to a soccer game. I am truly sorry for being so rushed. I hope you find someone that is willing to fix and guarantee your problem. I wish you luck with your skylight leak. John

Janice H.
03/2014
5.0
roof snow removal
  + -1 more
They were very good. They were very professional. They came the next day after we called. They called back immediately. They took care of what they promise they would do.
Description of Work: I used the services of Leak Stoppers. We used them for roof snow removal.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

840 Little E Neck Rd, West Babylon, NY 11704

http://www.leakstoppersinc.com

Service hours

Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
HO426980000
Trade License Locale
Nassau, NY
Trade License Authority
Nassau county
Trade License Expiration
12/31/2016
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Skylights,
Chimney Repair,
Siding,
Windows,
Gutters,
Roof Cleaning,
Roof Ice/Snow Removal,
Unfinished Carpentry,
Masonry,
Chimney Caps,
Insulation

FAQ

Leak Stoppers Inc is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 4:00 PM

Leak Stoppers Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Leak Stoppers Inc offers free project estimates.
No, Leak Stoppers Inc does not offer eco-friendly accreditations.
Yes, Leak Stoppers Inc offers a 5% senior discount.
Yes, Leak Stoppers Inc offers emergency services.
Yes, Leak Stoppers Inc offers warranties.
Leak Stoppers Inc offers the following services: All leaks found and fixed, New Complete Lifetime roofing systems, Waterproofing, wall flashing, coping, Modified Bitumen rubber roofs, EPDM rubber roofs, aluminum & copper, aluminum coating, leaking skylights, leaking windows, leaking doors, chimney flashing, chimney pointing, chimney re-crowning, siding repair, trim repair, gutter cleaning, mortar
We do not repair plumbing leaks

Contact information

840 Little E Neck Rd, West Babylon, NY 11704

http://www.leakstoppersinc.com

Service hours

Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 4:00 PM