They were fast, clean, knowledgeable and did an excellent job. They answered all my questions and did the job for a reasonable price
Description of Work: replace garage doors, tracks, springs and opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bonnie S.
11/2017
1.0
garage doors
+ -1 more
Where as they have nice work in the past, They were very DISRESPECTFUL when i asked a question. and did not want to give me a warranty in writing. No repair was done I told them to leave
Description of Work: Garage door repairs
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
punctuality
3.0
Response from ARTHUR BRAND DOOR
This customer wanted a lifetime warranty on their garage door springs. I called the manufacturer of their springs in front of her with it on speaker phone. We spent over 20 mins with her on the job on a busy day and still were not able to start the job after she was already given pricing info by our office. She claimed she saw a company that gives a lifetime warranty online. Finally we said if you’d like to try them than it’s up to you but you’re going to pay right away for it up front as no company guarantees a spring for life unless they charge you a lot up front maybe. As soon as we mentioned trying this other company she became irate with us and unreasonable and kicked us off her job. We were as patient as anyone could be even calling the manufacturer in front of her on speaker phone. They also did not take our recommendation to change both torsion springs the first time we were there and only changed one to save the price of the second spring. So when the second spring broke a couple months later she was unhappy and then confused by how torsion springs work. We explained that the right wind spring is on the left hand side of the door and left wind spring is on the right side. So she also thought it was the new spring that broke which it was not. An unfortunate business experience.
Roberta P.
07/2015
5.0
garage doors
+ -1 more
They were very prompt. The workers were very good. Two guys were there to fix it for me. They were there for about an hour. The price was comparable to other companies.
Description of Work: They replaced my garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Roberta P.
04/2015
5.0
garage doors
+ -1 more
unknown
Description of Work: Replaced the electric garage door opener and emergency lock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$440
LINDA R.
03/2015
5.0
garage doors
+ -1 more
The staff was good. The staff was prompt. The company is reputable and I would use them again.
Description of Work: He replaced the garage door opener.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Suresh W.
05/2014
5.0
garage doors
+ -1 more
The door was covered by the warranty. Arthur Brand Door came and did their job. I was not home.
Description of Work: They replaced the door openers.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Francine R.
09/2013
5.0
garage doors
+ -1 more
Took them 10 minutes,efficient.
Description of Work: Installed new keypad for garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Alyssa M.
07/2013
5.0
garage doors
+ -1 more
They arrived on time and were extremely professional. They finished the job in a timely manner and everything worked great. About a week later the door wouldn't close all the way and they came back to readjust the and quot;eyesand quot; of the opener the next day and it has since worked without a problem. I would definitely recommend them.
Description of Work: I had a brand new vinyl garage door and a belt garage door opener installed, and the old door hauled away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
James F.
09/2007
5.0
garage doors
+ -1 more
Excellent. Price was fair, showed up on time, nice people to deal with.
Description of Work: Replaced two springs and performed routine maintenance. Took the time to show me how to perform some periodic maintenance in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Doug A.
11/2006
4.0
garage doors
+ -1 more
Very well. Very polite. Honest. They have done other work on the garage and did a very good job
Description of Work: Replaced door motor and put in key pad outside.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
09/2005
5.0
garage doors
+ -1 more
VERY HONEST, PUNCTUAL, AND FAIRLY PRICED.
Description of Work: REPAIRED ELECTRIC GARAGE DOOR.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors
FAQ
ARTHUR BRAND DOOR is currently rated 4.8 overall out of 5.
ARTHUR BRAND DOOR accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, ARTHUR BRAND DOOR offers free project estimates.
No, ARTHUR BRAND DOOR does not offer eco-friendly accreditations.
No, ARTHUR BRAND DOOR does not offer a senior discount.
No, ARTHUR BRAND DOOR does not offer emergency services.