About us
Business highlights
12 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
5.03 Reviews
Showing 1-3 of 3 reviews
Randy A.
05/2023
pool cleaners
+ -1 moreWe had the absolute best experience with Jeremy and his team and highly recommend their service. We wanted our inground pool opened in early May this year, along with a heater installation. TBTS stayed in touch with us throughout the entire process and kept to the particular date that we were looking to have the project completed. This was a new heater install, and it required a new connection to the gas mater. Brett, a contractor that works closely with TBTS, handled the connection to the meter and ran the gas line from one side of the house (meter to basement to garage to heater) to the other to reach the heater. He went over potential dangers to be aware of and demonstrated operation of the unit. The entire project was completed well before our deadline - our son's 7th birthday party. All of the guests, adults and kids, had so much fun. The pool was heated to well over 90° F. It was a warmer day in May but everyone appreciated the temperature of the pool. We're looking forward to many more years of extended swimming seasons thanks to Touched by the Sun Pools - thank you Jeremy, Brett, and Kyle!!
Description of Work: Opened pool and installed heater, including gas line.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
James C.
06/2017
pool cleaners
+ -1 moreJeremy not only showed total professionalism and knowledge but was friendly and committed to getting our pump up and running. The issue turned out to be a worn seal inside the pump that was leaking down into a stone base which is why we couldn't see a wet spot indicating a leak. Jeremy also redid the PVC piping to make it easier for us to maintain. We look forward to contacting Jeremy for any future pool needs!
Description of Work: We had a problem with our in-ground pool Hayward pump not functioning. This occurred just before the Memorial Day holiday weekend. We contacted Jeremy via text and throughout the day he offered suggestions on what to try. He does this to avoid a service call if the issue can be solved via phone. After all failed he managed to squeeze us in to come take a look before the long weekend. It was a difficult issue to solve but Jeremy did not give up - returning after the holiday weekend with parts and other thoughts what to try. Finally he solved the problem and would not accept payment until the pump had been running for a couple of days.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Response from Touched By The Sun Pools
Judith L.
02/2016
pool cleaners
+ -1 moreunknown
Description of Work: Touched by the Sun is an excellent company. They provided great service and arrived on time.Great prices and performed all services they promised. Very personable, trustworthy. I felt comfortable having them on my property. Very responsible. As a first time pool owner, they explained everything and were very helpful
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Contact information
PO Box 223, Webster, NY 14580
http://www.tbtspools.comService hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 AMSaturday:
9:00 AM - 4:00 AMLicensing
Insured
No License Required for Trade
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Touched By The Sun Pools is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 AM
Saturday: 9:00 AM - 4:00 AM
Touched By The Sun Pools accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Touched By The Sun Pools offers free project estimates.
No, Touched By The Sun Pools does not offer eco-friendly accreditations.
No, Touched By The Sun Pools does not offer a senior discount.
Yes, Touched By The Sun Pools offers emergency services.
Yes, Touched By The Sun Pools offers warranties.
Touched By The Sun Pools offers the following services: We offer pool openings, closings, weekly maintenance and balancing, inground liner design and installations, heater repair and installation, chemical and general replacement parts sales, replacement pool pump sales and installation, filter media changes including both cartridge and sand filter changes, sand filter sales and installation, emergency repairs, replacement plumbing services, pool cleaning, mesh safety "elephant" cover design and installation, and general swimming pool service.
We do not install above ground pool liners nor do we build new pools. Other wise, we do just about everything else! We do not repair hot tubs unfortunately however, contact us and we will refer you to the right place for your hot tub and spa needs.
Contact information
PO Box 223, Webster, NY 14580
http://www.tbtspools.comService hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 AMSaturday:
9:00 AM - 4:00 AM