Lon Lockwood Electric Inc

I paid a consultant fee for them this come in and short circuit my lighting. Now I'm waiting till after the holiday weekend for them to even schedule a follow up for them to come fix what they messed up.

We never got past the $59 no-matter-what-happens-you-must-pay charge and the owner telling me "never to call again" because I asked the representative how much their labor rate is an hour and she could not say. I got an over-the-top VM back from the owner who claimed I gave his secretary a "hard time" and I should never call again. I called him and explained the situation and he gave me a long lecture about how he doesn't EVER quote a per-hour labor rate because some of his electricians work faster and some work slower. I explained that my car dealer, my plumber, my handyman and my contractor all could quote a per-hour rate, so why couldn't he? I asked him why he was going to charge me $59 for an estimate and not apply those monies to the job if I bought $400 worth of electrical services the same day. He could not give me a reasonable rationale.

Called Lockwood for a consultation and was told it would cost me $59. No other vendor I contacted charged a consultation fee. As a vendor, you lose a little revenue up front by offering free consults in an effort to gain a larger return downstream. This is a natural cost of doing business - don’t pass it onto me. Had they waived the fee upon my request, perhaps they would’ve won the business that has been estimated at nearly $2,500. Some free advice: place customers over revenues and the latter will work itself out just fine. Don’t nickel-and-dime us. We pay enough.

Dan & Nate we’re very professional, efficient and friendly. They got the job done while informing me what they were doing and why. ✅

Very professional service. I received an email ahead of time with the name and picture of the technician (Chris) and his short biography. He was extremely personable and professional and thoroughly explained the job to me, both in advance and as he was performing the job. The job was done neatly and perfectly! I'm also going to receive a whole-house electrical system inspection as part of the service, to be rescheduled at a later date.

It went beautifully with estimates also for other things I need to do for convenience and safety. We need more power into the old house which was not built for the computer age. I cannot run my dishwasher and microwave at the same time. I cannot run a space heater in by home office. I was given a very reasonable price to upgrade these items. I felt cared about.

Replaced breaker and gave advice on other electrical in house.

Very impressed with expertise & professionalism. They took the time to educate me while they were there. Finished work was extremely neat and organized. Cleanup appropriately done. Very happy with the work. In fact, planning on having them install some ceiling fans in the near future. I actually waited before putting this review up, since I wanted to see if my initial impressions were accurate. I've had no trouble with the work and still see them as a top-notch service provider.

Lockwood stepped me through the entire process, between pointing out the equipment that I needed (and where to get it!), suggestions on circuits to route through the transfer switch, and even cleaning up the existing panel to make for a neat, professional job.

He used a snake and thought septic was full. Had to call Chamberlain Septic. Tank was not full, they found blockage in pipes and took care of problem.

I had a very positive experience with them. I liked everything about them. They did a very good job.

It was terrible. I called Lon Lockwood because they advertised same day service and there was a fire hazard. Even though I stressed that I had to leave for work at 4 PM, the service technician said they were delayed and coming at 3:30 PM. We rescheduled for the next day. There was a ~$60, charge just to come which should have alerted me. The technician came on time the next day and immediately told me there would be a charge of up to $300. to diagnose the problem. I told him to leave and said I would not pay the mileage charge either. I was furious and scared thinking I had allowed a scam/con artist person into my house. I had clearly told them what the problem was and had repeated it to the technician when I let him in. At this time Lon himself showed up and said most people didn't know what the problem was, so that was why they were threatening to charge me. Being a single woman, I was highly insulted as I doubt they would have pulled this con on a man. I finally let them look at the relay/fuse box and two units were corroded and sparking. They replaced the two units for $200. which was a rip-off, but I was scared to leave the situation as it was. Lon gave me an estimate of ~$4000 for replacing the fuse/relay box and replacing some wiring. He sounded like a used-car salesman talking about how they would do a "top repair job" while indicating that the work I had done previously was substandard. I told him that I was insulted that he thought he could put this over on me as I have an important job and have supervised expensive equipment repair and would never hire someone who acted like he and his technician did. I got the name of a qualified electrician and had the work done at about 1/3 the cost Lon quoted. I had to replace the fuse/relay box so the $200 I spent paying Lon to replace the 2 units was a total loss as was the mileage charge. The technician wrote me an apology saying we had "gotten off on the wrong foot" and the company sent me an invitation to a picnic and free pony rides. I should have taken them up on it as the costs I paid probably paid for the pony rides and most of the food. I have alerted my friends and posted on FaceBook about this shady company. I still seethe when I think of how they thought they could put this over on me. My advice is to have nothing to do with this company and never let them into your home.

On the date of service 2 contractors came to my house to install 7 fixtures. I was home alone a single female. I had a friendly exchange and showed the contractors where I wanted the fixtures hung - 2 upstairs and 5 downstairs. I could not be both upstairs and downstairs at the same time. It was just before the holidays and I had a box of silverplate form my mother and my Waterford crystal in the front of the house in preparation to set the table. One of the contractors worked in the front of the house and upstairs while the other was in the kitchen. I became uncomfortable with the one contractor upstairs in my home by himself so I went up to see him finish installing the fixtures because it seemed to be taking an excessive amount of time. While I was upstairs the contractor downstairs took out a fixture and with it a huge part of the drywall which would require repair. I did not want to argue with the 2 of them because I was by myself. After they left, I noticed 2 pieces (forks) from the silver were missing as well as 2 Waterford wine glasses. I also have a set of blue topaz earring, necklace and ring that are missing from the upstairs. I called the owner Lon Lockwood who told me his contractors would never take anything from people's homes. He would however be willing to repair the drywall. He tells me to call 3-D drywall which I did and was not able to coordinate a date for service. I tried to set a date but he said " he didn't know what he was doing from one day to the next and he would be in touch" After we did connect the drywaller told me he did not want to to business with me because he was worried I would complain. He said people give him the keys to their home and he comes and goes all the time. I was not going to do that after the experience with the contractors from Lockwood. I called Lon Lockwood who told me he was "neck deep" in business and would call me later after having left me a voice message that he decided not to pay for the drywall repair - his contractors would not steal. I would not recommend using their service

While the person who performed the estimate was very nice, I felt like there was an attempt to take advantage of me by stating I needed work done that was not necessary.

From the initial phone contact to Heather, Office manager to the install of the system every detail was super! Lon,Chris,Mike,and Camron did an outstanding job. They were on time,very courteous,worked non stop,and paid close attention toi each detail.I was extremely pleased with the results. Excellent customer service.

We've used Lon Lockwood Electric on three different occasions, and had a great experience each time. On the first visit, two electricians were sent to replace two light fixtures that were suspended from a cathedral ceiling, away from any walls. These were a kitchen chandelier, and pendant light over an island. They were prompt, professional, friendly and very thorough in their clean up of the area. On the second visit, the owner and an assistant did the work, this time installing multiple circuits in the basement for a workshop, covering lighting, common outlets, and heavier circuits for equipment. This took a few days, and as before was done promptly and professionally, with a very thorough job on the clean up. Lon also provided help in working with the inspector to ensure that the correct breaker types. For the third visit, we were having problems with an exterior vapor lamp on a pole at an off site location, which had been working intermittently over a period of months. They diagnosed and fixed the issue, and we were relieved to find out that on the day/night sensor, and not the whole fixture needed replacing. We highly recommend the excellent work done by Lon and his employees, and will definitely use them again!

Lon Lockwood electric is probably the most professional contractor we have ever used in our 30 years as homeowners. We received a confirmation call a day ahead, and an hour before the technicians arrived. On our first visit, the owner, Lon, did the job himself, and diagnosed a problem with our electric that we were not aware of, and could potentially have been a fire hazard. Both Lon and his technicians were exceptionally knowledgeable about their business. PROS Arrived on time Wore booties in the house Called before to confirm arrival time and to be discuss the job at hand to be sure they had all necessary equipment and outlets etc. Vacuumed after job was complete and removed all boxes and trash Advanced technology for estimates and payment Thorough knowledge of their business Pleasant and courteous and accomodating Service provided was done in a timely manner and they were able to get my work scheduled within a week (or less) CONS: They don't also paint, do carpentry, plumbing, hardwood floors, appliance repair......LOL! I would use them for everything...all service providers should provide such service!!!

These guys did an incredible job hanging an extremely heavy chandelier from an extremely high ceiling. They went above and beyond by going into my attic to make sure the fixture was secured to the house structure so that there wouldn't ever be any questions regarding the safety of such a heavy light hanging from the ceiling. I didn't even expect them to perform the service that day (anticipated we would just be getting an estimate) so I was extremely pleased when they said they could take care of it in just a few hours. They put the chandelier together, safely installed it, and spent the better part of an hour hanging all the crystals while it was hanging 18 feet high. Extremely, extremely pleased. The two gentlemen were very respectful of new flooring that had just been installed and maintained a clean work area throughout the process. Couldn't be happier that we chose Lockwood.

Wonderful. I am liking the new light fixture. The service is excellent. The workers are excellent. They were on time. Friendly, professional and did a good job.

Chris and Michael arrived promptly and were very polite. We had purchased a ceiling fan prior to their visit and a extension pole. Our ceiling is about 13' at the peak and has about a 45 degree pitch. Chris quickly noted that we would need a different kit to allow for the steep angle. While we were getting the kit, Chris crawled all the way across our house in the attic to create a new outlet for the fan and the secure connection for the fan. It took them about 4 hours (I think) to install. They cleaned up after themselves. Chris showed me how the remote worked and all the additional features. Michael and Chris also did a check of our fire and CO alarms. Michael checked the breaker box too. There was a little bit of an attempt of an up-sell for additional services, but they were not pushy at all. I appreciated their honesty and insight. All the billing and communication was done electronically. They also included a quote for installation of 2 additional ceiling fans. FOLLOW-UP: A few days after installation, the fan began making a knocking sound. I called to have them come and see what the problem was. I was fully aware that they warranty installation and any parts they provide, but not parts we provide. Therefore, I was fully expecting to have to buy a new fan and be charged for their time. This was not the case. The new angle kit and the extension pole have a connecting pin. The pin was too small for the hole in the pole. Chris wrapped the pin in electrical tape and VOILA, the knocking sound vanished. Chris said this was an installation error and would not charge me. I was amazed and very pleased. I will definitely used Lon Lockwood Electricians again.

They arrived on time and completed the inspection. They recommended several thousand dollars worth of repair and upgrade.....we were pretty alarmed, this being our first home and the risk of fire due to faulty electrical wiring. We decided we would get it checked out by another electrician before deciding whether or not to do the work. A few days later, someone from their office called back to say that would give us a $500 discount if we would let them do the work that week. She even gave me the days and times that they were available. I said NO. We just had our electrical system looked at recently and the electrician was unable to find anything major and recommended a few minor fixes, not even $500. I now see some other reviews here that say the same thing basically. I am extremely disappointed to say the least.

The work was thorough and comprehensive. We have a house built in the 60s so wanted a good overview of electrical systems. The inspection was very professional but a number of the suggestions that were painted as very important turned out after a second opinion to be unnecessary and overly expensive. We did end up having a few thousand dollars of electrical work done to address some issues but far less than the $30-$45K suggested as part of the inspection.

Chris, the electrician, arrived on time after calling me previously to let me know he was on his way..nice! On arrival, he immediately put on a pair of those shoe covers..and each time he left the house he removed them, then put them back on when he came in. After a thorough inspection of the light strips and the electrical system in general, he deduced that the lights themselves were faulty. The lights were originally installed as part of a kitchen remodel in 2009. They had been dimming occasionally, and blinking once in a while. Years ago, we had attempted to have the faulty strips repaired by the manufacturer but the "repaired" light strips began blinking and dimming again soon after. Armed with all the paperwork on the history of the lights, Chris called the manufacturer and arranged for analysis and repair or replacement for all of the strips. After analysis by the manufacturer, they decided to replace all the strips with new product, free of charge! Chris installed the new strips and today I have beautiful light under my cabinets! I am so pleased with everything..Chris's intervention for us with the manufacturer certainly went above and beyond in customer service for us..I was so very impressed with his professionalism and his attention to detail. You see this level of ethics and caring so seldom in today's world..my hat is off to Lon Lockwood Electric and especially to Chris.. I would recommend Lon Lockwood Electric to anyone, in a heartbeat..

They called ahead, they worked the full time, did everything we'd asked, and left the place very tidy. And also they may have prevented 5-lb or so of glass light cover from falling in our bathroom right over where people's heads often are when the room is occupied. So I'm going to say that I was extremely satisfied with their visit and tremendously appreciate their having come around to help us settle into our new place. Thanks, folks!

Little struggle, but he hung in there and made sure both ends were connected. Gave me a break on parts and a free pen with rubber tip. I tried myself to run the cable and could not do it. Got coupon on Angie List which saved me some money. Angie just paid for herself.